Emre Altuncu

Operations Associate

Lisbon, Portugal3 yrs 3 mos experience

Highly Stable

Key Highlights

Led operations across three international markets.
Implemented AI-based training to enhance customer experience.
Developed automated reporting systems for real-time visibility.

Stackforce AI infers this person is a Customer Experience and Operations Management professional with a focus on process improvement.

Contact

Skills

Core Skills

Operations ManagementData AnalysisManagementCustomer ServiceWeb Design

Other Skills

CommunicationMicrosoft SQL ServerGoogle Apps ScriptAppSheetProblem SolvingClient RelationsHTMLCSSSQLC#Business Process ImprovementVisual StudioStrategic PlanningCustomer SatisfactionSales Operations

About

Creative mind with a background in customer experience, blending design thinking with a people-first approach. Skilled at turning messy systems into simple ones that work better for teams and users alike. Naturally curious and visual, bringing structure to ideas, clarity to chaos, and purpose to every project or process.

Experience

Concentrix

3 roles

Team Lead

Promoted

Sep 2023 – Present · 2 yrs 6 mos · On-site

Led operations across 3 markets (France, Belgium, Canada) in a high-volume, fast-changing environment
Built automated reporting systems, reducing manual tracking from 1–2 hours daily to near real-time visibility
Designed and implemented a structured training evaluation system (Google Apps Script, Sites, AppSheet), combining knowledge testing and mock call scoring
Introduced AI-based simulations to replace static knowledge-based training, improving agent readiness and overall customer experience
Partnered with WFM and HR on scheduling, labor law alignment, and operational planning
Leveraged quality data to identify performance trends and drive targeted coaching strategies
Collaborated with team leaders and senior stakeholders to identify inefficiencies and implement process improvements
Ensured operational stability through hands-on team support, structured communication, and clear reporting

CommunicationData AnalysisOperations Management

Business Expert

Promoted

Jul 2023 – Sep 2023 · 2 mos · On-site

Acted as escalation point for complex cases and product-related issues
Supported team performance through coaching and knowledge sharing
Contributed to process improvements in customer interaction workflows

Problem SolvingManagement

Customer Advisor

Oct 2022 – Jul 2023 · 9 mos · On-site

Provided technical support for smart devices across French-speaking markets
Built strong product knowledge and customer interaction skills

CommunicationClient RelationsCustomer Service

Beyaz.net

Intern

Sep 2016 – Jun 2017 · 9 mos · Istanbul, Turkey · On-site

Gained proficiency in technologies such as HTML, CSS, SQL and C# during the Web Design and Programming internship. Worked on projects aimed at creating user-friendly and visually stunning web experiences. Conducted detailed browser tests to ensure browser compatibility and ensured the efficient operation of the system by entering data to the servers.

HTMLCSSWeb Design