Shailesh Verma

Operations Associate

Ranchi, Jharkhand, India2 yrs 4 mos experience

Most Likely To Switch

Key Highlights

Proven track record in customer service management.
Strong skills in accounting and financial record keeping.
Effective problem solver in high-pressure environments.

Stackforce AI infers this person is a Hospitality Operations Specialist with strong financial and customer service expertise.

Contact

Skills

Core Skills

Customer Relationship Management (crm)Accounting

Other Skills

Human Capital ManagementGeneral Office WorkProblem SolvingFinancial AnalysisSupport ServicesPeople ManagementGlobal Human Resources ManagementOffice OperationsPresentation SkillsCustomer SatisfactionCustomer ServiceE-LearningCold CallingLead GenerationSales

Experience

Allcargogati

Operation Associate

Dec 2024 – Present · 1 yr 3 mos

Hotel sohrai inn

Front Office Manager

Nov 2023 – Jan 2025 · 1 yr 2 mos · Ranchi, Jharkhand, India · On-site

Managed and responded to customer inquiries and order calls efficiently, ensuring high levels of satisfaction.
Handled bookkeeping and accounting tasks, including tracking expenses, processing payments, and maintaining financial records.
Oversaw check-in and check-out procedures, ensuring smooth transitions and a positive experience for guests.
Managed real-time guest issues by addressing concerns and resolving complaints promptly.
Collaborated with team members to ensure consistent, quality service and operational efficiency.

Human Capital ManagementGeneral Office WorkAccountingCustomer Relationship Management (CRM)Problem Solving