Apr 2024 – May 2024 · 1 mo · Greater Kolkata Area · On-site

• Implemented automation for the attendance sheet by developing a streamlined process utilizing advanced spreadsheet functionalities and integrated APIs. Crafted a comprehensive Standard Operating Procedure (SOP) detailing the step-by-step methodology, including data gathering, analysis, and reporting protocols.
• Established a standardized structure to comprehensively document the details of long-term settlements, enabling Sodexo to consolidate all relevant activities into a single, organized repository.
• Coordinated a two-day walk-in interview process for 160 candidates, enhancing crowd management and ensuring a smooth interview experience.
• Drove end-to-end recruitment processes at a Sodexo site, from generating leads for vacant positions to meticulously screening CVs, facilitating offer letter generation for new hires, and efficiently managing interview scheduling across multiple job roles, ensuring a streamlined and effective hiring process.
• Inspected a Sodexo site to assess operational inefficiencies.
• Engineered the design and implementation of recruitment advertisements for various positions, concurrently architecting captivating social media posts and detailed job descriptions for diverse vacant positions at Sodexo, amplifying candidate attraction and ensuring organizational alignment.
• Scouted and recommended a complimentary third-party app for post-training quizzes, devising a succinct Standard Operating Procedure (SOP) for future reference, encompassing app selection, evaluation, and seamless integration steps.
• Curated engaging videos on POSH, Accountability, and Ownership, aligning with organizational goals and ensuring relevance for diverse audiences.

Dec 2021 – Feb 2022 · 2 mos · Gurugram, Haryana, India

• Created promotional content for the ed-tech company on various social media platforms like Facebook, Instagram, Quora, and LinkedIn.
• My posts grabbed over 10k+ views on each of the social media platforms.

Nov 2019 – Jan 2021 · 1 yr 2 mos · Kolkata, West Bengal, India · On-site

• Fostered robust relationships with 50+ healthcare providers, offering tailored onboarding support for a leading healthcare client.
• Ensured utmost satisfaction by promptly addressing inquiries, resolving issues, and proactively anticipating their needs.
• Efficiently processed and forwarded an average of 250 provider claims monthly, guaranteeing prompt payment for approved claims. Investigated and resolved issues causing rejection or delay, identifying and addressing software or provider errors.
• Provided training and mentorship: Trained 10 fellow colleagues in the claim processing procedure at Change Healthcare, contributing to their professional growth and ensuring smooth knowledge transfer within the team.
• Maintained a strong grasp of the platform's features, ensuring clients were well-informed about the latest enhancements.

Dec 2018 – Nov 2019 · 11 mos · Kolkata, West Bengal, India

• Wrote articles, blogs, and classifieds for over 120 companies based out of the USA, UK, Dubai, & India.