Apr 2022 – Feb 2023 · 10 mos · Bengaluru, Karnataka, India · Remote

• Owned and Scaled the B2B SMS product within Exotel’s suite, driving product stability, customer growth, and platform innovation.
• 1. Led and oversaw end-to-end product development for 10 key features that enhanced the product suite offering by increasing SMS delivery reliability, real-time monitoring, and enhancing options for customization.
• 2. Launched integrations with 5 top CRM platforms and supported the acquisition of 12 high-value enterprise customers.
• 3. Collaborated cross-functionally with pre-sales, support, engineering, and architecture teams to improve service quality, system resilience, and operational efficiency.
• 4. Built internal tooling and automated workflows to streamline SMS approvals, optimize traffic routing, and improve customer support responsiveness.
• 5. Drove vendor negotiations initiatives, infrastructure improvements to reduce costs and increase the throughput
• 6. Mentored 4 Junior PMs and Analysts, contributed to building a structured product development process across teams

Feb 2021 – Apr 2022 · 1 yr 2 mos · Hybrid

• Given a fast tracked promotion for consistent delivery and leadership in scaling cloud telephony products.
• 1. Led the launch of new products like Cloud Dialer and Lite Version, expanding the customer base and addressing varied market needs
• 2. Introduced a DIY API-based call flow builder, empowering customers and reducing support overhead
• 3. Collaborated with cross-functional teams to define roadmaps, build MVPs, and iterate based on customer feedback
• 4. Built and maintained product documentation, demos, and go-to-market collateral to support sales and onboarding teams

Aug 2020 – Jan 2021 · 5 mos · Hybrid

• Joined the founding product team and contributed to early-stage product thinking and process building.
• 1. Conducted competitor analysis, customer research, and user interviews to identify product gaps
• 2. Assisted in setting up JIRA workflows, sprint rituals, and cross-functional coordination practices
• 3. Collaborated with UI/UX teams to develop wireframes and gather early usability feedback
• 4. Participated in roadmap discussions and supported first-line support for beta users
• 5. Worked closely with key accounts to gather feature feedback and convert insights into product requirements
• 6. Supported PMs in writing user stories, testing new releases, and managing sprint goals
• 7. Contributed to internal knowledge bases, release notes, and customer communication plans

Jul 2017 – May 2020 · 2 yrs 10 mos · Gurugram, Haryana, India · On-site

• Supported end-to-end SAP implementations for global clients by reengineering business processes and delivering data-driven solutions.
• 1. Led business requirement analysis and implemented SAP solutions across 5 rollouts, improving operational efficiency and reducing processing time by up to 70% through 15+ optimized reports and dashboards
• 2. Collaborated with Deloitte’s Knowledge Center to create a centralized industry insights repository, cutting data retrieval time from 2 hours to 30 minutes for 200+ users
• 3. Conducted training sessions for 20+ analysts using real-world case examples and developed 30+ dummy programs to accelerate onboarding across teams