Vanessa Fierens

Product Manager

Sydney, New South Wales, Australia18 yrs 6 mos experience
Highly StableAI Enabled

Key Highlights

  • Led high-impact KYC and AI initiatives.
  • Successfully launched biometric IDV flows globally.
  • Expert in driving data-driven product strategies.
Stackforce AI infers this person is a Fintech Product Manager with expertise in KYC and AI-driven solutions.

Contact

Skills

Core Skills

Product ManagementData AnalysisProject ManagementBusiness Process ImprovementBusiness Analysis

Other Skills

KYCAIProduct DevelopmentAnalytical SkillsDefining RequirementsData WarehousingUser Acceptance TestingRelease ManagementIntegrationVisioMS ProjectTestingSoftware Project ManagementConversational FrenchSpanish

About

As a Data Product Manager driving data and AI initiatives, I am passionate about leveraging data to create transformative solutions. Since the start of 2024, I have transitioned into this role, leading efforts to supercharge our data and AI products, fueling innovation and growth across the organisation. For the prior 3 years, I’ve had the incredible opportunity to serve as FrankieOne's Implementation Director, responsible for onboarding customers, delivering operational excellence, and ensuring an exceptional customer experience. I am an efficient reliable operator who adopts an analytical approach to all my work. My motivations are challenging work, difficult problems to solve and I always look for productivity improvements. My Clifton strengths are executing dominant with top five: analytical, harmony, responsibility, learner and focus.

Experience

Frankieone

4 roles

Senior Product Manager KYC and Data

Promoted

Jul 2025Present · 8 mos

  • Senior Product Manager at FrankieOne, leading high-impact initiatives across global KYC, risk-based onboarding, IDV biometrics, and the future of agentic AI.
  • I drive strategy and delivery across identity and data products — balancing regulatory compliance, seamless customer experience, and global scalability. Recent work includes launching biometric IDV flows across Australia, the US, and the EU; enabling dynamic, risk-tiered onboarding; and kicking off FrankieOne’s agentic AI journey with our first AI data analyst and internal help agents.
  • With a strong foundation in both data and product, I build pragmatic, value-led solutions that support complex regulatory use cases while keeping users at the centre. From real-time fraud checks to self-service analytics, I’m focused on shipping solutions that deliver clarity, trust, and measurable impact.
  • Currently scaling KYC and data infrastructure to support scale up growth, embedded onboarding, and AI-powered insight delivery.
Product ManagementData AnalysisKYCAI

Product Manager Data and Implementations Director

Dec 2023Jul 2025 · 1 yr 7 mos

  • I am excited to add a second “hat” to my current role as a Product Manager of Data at FrankieOne. In addition to my implementation director responsibilities in 2024 I will also start to supercharge our data and AI products… Watch this space for exciting launches of some of the latest tech to leverage data to achieve our vision “help out customers keep the baddies out”
Product DevelopmentData AnalysisProduct Management

Implementation Director

Promoted

Jan 2022Dec 2023 · 1 yr 11 mos

  • I was promoted to Implementations Director in 2022. FrankieOne's raison d'etre is to provide a simplified and unified onboarding and fraud prevention platform. As an Implementation Director, I am responsible for onboarding our Enterprise and complex customers, ensuring a high level of operational excellence and, most importantly, a great experience. My team covers both pre-sales Solution Design and post sales Implementation support.
Analytical SkillsDefining RequirementsBusiness Process ImprovementProject Management

Implementation Manager

Jan 2021Oct 2023 · 2 yrs 9 mos

  • I started with FrankieOne as Implementation Manager in Feb 2021 and I was instrumental in the onboard of our most strategic customers, including two tier one banks and two top Crypto and BNPL companies. I also helped our product and delivery team for 9 months as a Product Owner of the connector squad where I oversaw two squad teams and a pipeline of 10 initiatives.
Analytical SkillsDefining RequirementsBusiness Process ImprovementProject Management

Xinja

2 roles

Business Improvement Manager

Feb 2020Jan 2021 · 11 mos · Sydney, Australia

  • Neobank
Analytical SkillsDefining RequirementsBusiness Process ImprovementProject Management

Principal Business Analyst

Sep 2018Feb 2020 · 1 yr 5 mos · Sydney, Australia

  • Xinja is building an Australian, independent 100% digital bank - or 'neobank' - designed entirely for mobile. It will allow customers to make intuitive, optimised, rapid & better money decisions without the angst. Quick and easy to use (you will be able to access a new account in seconds, get instant balance updates on payments and start saving with a simple swipe) it is being built around customers' needs, with their input, and in their interests. Unencumbered by the expense of branches or older legacy systems, it will offer low or no fees, and highly competitive rates.
  • Please note, Xinja is not a bank yet, but we want to be and we're working with regulators to become one.
Analytical SkillsDefining RequirementsBusiness Process ImprovementProject Management

Commonwealth bank

3 roles

Principal Business Analyst

Promoted

Jan 2018Sep 2018 · 8 mos · Sydney, Australia

  • Principal business analyst in the international payments team. Responsible for projects in pre-execution phases namely Discovery and Inception to perform feasibility assessments and identify business requirements for the business case. I work with key business stakeholders and product owners to prioritise our squads backlog of work both projects and small work requests. International payments covers SWIFT messages and high value settlement (RTGS) amongst other smaller clearing systems.
Analytical SkillsDefining RequirementsBusiness Process ImprovementBusiness AnalysisProject Management

Senior Business Analyst

Jan 2015Jan 2018 · 3 yrs · Sydney, Australia

  • Senior business analyst in the payments platform team. Currently working on a Customer Reporting solution that is implementing Ab Initio as a strategic reporting solution. Responsibilities include requirements gathering and overseeing the development, build, test and deploy for the Merchant Settlement reports. Previously, I was involved in writing the Service Management plan and operations guide for the system and am still involved in maintaining the accuracy of that deliverable.
Analytical SkillsDefining RequirementsBusiness Analysis

Business Deployment

Sep 2010Jul 2013 · 2 yrs 10 mos · Sydney Area, Australia

  • Deployment Specialist for Core Banking Modernisation project across Retail and Commercial Deposit and Savings and Commercial Lending products. Assisted deployment leads with all business deployment related activities including coordinating Business Verification and Control And Offer pilot events. Contributed to business deployment approach deliverables and facilitated working groups with key business areas across the three main releases. My role included raising and tracking business critical incidents raised by the Control Pilot team and as part of our Pilot offers and Business Verification events.

Accenture

2 roles

IT Consultant

Promoted

Aug 2010Jan 2015 · 4 yrs 5 mos · sydney area, australia

  • IT consultant in the Technology and System Integration section of Accenture aligned to Financial Services in Australia. I spent the last 3 years as a deployment specialist working on a large SAP Core Banking Modernisation project. For further details view the Business Deployment role.

IT Analyst

Aug 2007Jun 2010 · 2 yrs 10 mos · London, United Kingdom

  • I spent 3 years working as an IT Analyst in London with Accenture. I worked on two large projects with the following roles:
  • Aug 2007 - Feb 2009: Test Analyst on global desktop refresh project
  • Feb 2009 - Jan 2010: Release Management Specialist on the same global desktop refresh project
  • Feb 2010 - Jun 2011: Senior Test Analyst on complex bank integration project.
  • I worked for 2 years on a Pharmaceutical client that were undergoing a global desktop refresh project. Then I changed industries to the Financial services industry. I then transferred to Australia.

Education

University of Technology Sydney

Engineering

Jan 2001Jan 2005

Monte sant Angelo, Sydney

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