Aug 2024 – Nov 2024 · 3 mos · El Nido, Mimaropa, Philippines · On-site

• Key highlights and deliverables:
• Established employer and employee enrollment in SSS, Pag-IBIG, and PhilHealth.
• Developed and implemented Company Code of Conduct, policies, and procedures.
• Prepared training plans on customer service, grooming, and company policies.

Mar 2024 – Jul 2025 · 1 yr 4 mos · Busuanga, Mimaropa, Philippines · On-site

• Key highlights and deliverables:
• Created recruitment plan and budget; supervised hiring process for all levels.
• Developed wage and salary structure, pay policies, and bonus systems.
• Developed and implemented Code of Conduct, HR policies, and HR forms.
• Established onboarding and orientation program for new hires.

Feb 2023 – Mar 2024 · 1 yr 1 mo · El Nido, Palawan · On-site

• Key highlights and deliverables:
• Conducted initial screenings and coordinated interviews with department heads.
• Conducted New Hire workshop.
• Prepared employment documents (offers, contracts, training bonds) and conducted orientation sessions.
• Managed exit interviews, clearance processing, and final pay documentation.
• Maintained accurate and confidential employee 201 files.
• Administered HR policies and handled disciplinary actions.
• Organized employee engagement activities (team building, family day, wellness programs).
• Coordinated and scheduled monthly employee training programs.
• Oversaw performance evaluation cycle, including probationary tracking and appraisal accuracy.
• Facilitated timekeeping, benefits registration, and leave management.
• Prepared consolidated manpower budget and weekly HR updates for management.
• Spearheaded transition from Biometrics manua; system to GreatDay HR system, ensuring smooth migration and adoption.
• Developed and maintained HR dashboards to track manpower, performance, and compliance metrics.
• Introduced use of AI chat tools for faster HR inquiries and responses, improving employee support turnaround.
• Prepared HR manpower costing and budget; coordinated with LGUs for compliance.

Feb 2021 – Feb 2023 · 2 yrs · El Nido, Mimaropa, Philippines · On-site

• Key highlights and deliverables:
• Managed sourcing, interviewing, job offers, and employee 201 files.
• Developed HR policies, Employee Manual, and administered disciplinary actions.
• Oversaw payroll, benefits processing, and leave tracking.
• Monitored employee status changes (probationary, regularization, contract extension).
• Coordinated performance evaluations and employee concerns.

Feb 2020 – Jul 2020 · 5 mos · Pasig, National Capital Region, Philippines · Hybrid

• Key highlights and deliverables:
• Facilitated onboarding, orientation, and offboarding processes.
• Updated HR policies and Employee Manual; handled employee grievances.
• Managed disciplinary actions and staff housing arrangements.
• Organized employee engagement events and recognition activities.
• Monitored benefits compliance and leave records.
• Created remote-friendly onboarding and engagement materials using Canva during the Covid-19 pandemic.

Aug 2017 – Jan 2020 · 2 yrs 5 mos · Remote

• Key highlights and deliverables:
• Develops and implements marketing and advertising campaigns through Social Media (Facebook, Tripadvisor, Instagram) of Tawali Leisure and Dive Resort
• Designs new marketing collateral and promotional items.

Jul 2015 – Dec 2016 · 1 yr 5 mos · Abu Dhabi, United Arab Emirates · On-site

• HR Administrative Tasks
• Support onboarding of employees and assist new joiners in settling into a new country by navigating local customs, administration and pastoral care.
• Prepares Welcome Packs for the New Caregivers
• Assist in presentation for ID Badge and Security during On Boarding
• Coordinates with the New Caregivers follow up their schedules and make sure that they have received details of their joining instructions
• Prepares New Caregiver folders for their mobilization
• Prepares and send Calendar Invites/Meetings for Presenters and calls them for reminders; Invite banks for opening of accounts and Manager for their meet and greet
• Coordinates with other departments for follow up of contracts, souvenirs, housing, and other Employee services
• Maintains inventory of general office supplies, welcome packs and replenishment. Prepares Purchase Request, Loading Dock Booking
• Arrange for food and booking of ballrooms and training rooms for the On Boarding Event
• Manages diary for all internal meetings of the International Mobility Team
• HR Assistance to Caregivers
• Assist with special HR projects and undertake a range of HR administrative tasks as required
• Answer both internal and external HR-related queries via email, phone, online and walk-in
• Log queries/incidents and assign detailed or complex Caregivers’ cases to relevant HR subject-matter experts. Escalate Caregivers’ grievances to relevant HR subject-matter experts
• Provide initial advice to Caregivers on routine and transactional HR Policies, Processes & Practices
• Guide Caregivers to the right resources within Human Resources
• Educate/train Caregivers on the benefits of using the available HR Information Systems and following existing processes
• Contribute to continuous improvement of processes on the quality of Caregivers’ service and experience
• Assist on Special HR projects

Mar 2012 – Jun 2015 · 3 yrs 3 mos · Abu Dhabi, United Arab Emirates

• Manages diary for all internal and external meetings
• Arrange all travel, accommodation and trips in and outside of UAE (flights, trains, cabs, hotels, restaurants)
• Prepares CEO’s Itinerary
• Types all correspondence, directing all telephone calls, preparing documents, agendas, briefing notes for meetings, monitoring emails, answering and highlighting those that need urgent attention, drafting documents to be proofread.
• Compiles and prepares various reports for Manager’s use
• Coordinates and process general administrative work (time cards, leave requests, etc.) for Manager’s signature.
• Reviews and summarizes miscellaneous reports and documents; undertakes research projects analyzing data and presenting findings accordingly.
• Prioritizes and manages multiple projects simultaneously, and follow through on issues in a timely manner.
• Handles arrangement of visas of visitors from various countries. Arranges logistics like hotel accommodation, seating arrangements etc
• Handles hardware procurement, stationary requirement, business cards, staff ID requests, access card requests and parking space request.
• Phone screen telephone calls for the CEO
• Obtains Manager’s signature on all contract, subcontract, and change-order documents as required.
• Coordinates, plans, and schedules home & office maintenance and repair
• Reviews, negotiate and manage vendors providing various products and services
• Ensures that office equipment are operable and coordinates maintenance as needed
• Event Planning
• Assists the Marketing Team in developing and maintaining the marketing documents including capability statements, presentations, image library, employee biographies are up to date and in accordance to brand guidelines
• Develops and maintains excellent working relationships internally with business leaders and decision makers.
• Assist on HR projects and undertake a range of HR administrative task

May 2009 – Dec 2011 · 2 yrs 7 mos · Abu Dhabi, United Arab Emirates

• Prepare business correspondence for Abu Dhabi Chamber of Commerce and other Government Agencies.
• Responsible in generating and preparing Sales Budget Report and Daily Sales Report.
• Handles customers’ price and availability inquiry.
• Prepare Quotations, LPO, Invoices, Credit Notes and Delivery Order and Business Proposal.
• Prepare Statement of Accounts and Follow-up monthly payment of customers.
• Prepare Demand Letter for customers with delinquent account.
• Assist the PRO in visa processing, renewal of Trade License and Chamber of Commerce.
• Responsible in monitoring staff leave.
• Monitor employee Visa Renewal and Passport Renewal.
• Organize and process medical insurance and coordinate with Human Resource – Head Office.
• Prepares requisition for office supplies, business card, product samples and technical data.
• Arrange the requirements for the product training and seminars.
• Arrange Travel booking for Staff and Laborers scheduled for a Business Trip or Vacation Leave.

Oct 2001 – Jul 2007 · 5 yrs 9 mos · Quezon City, Philippines

• Assigned as a Point of Contact in the absence of Team Managers and Senior CSRs
• Prepares and send SLA and Mailbox Count and Logs hourly Mailbox count.
• Auditing the response of the newly hired agents before they sent it to the customer.
• Handles customer’s technical problems arising from their use of the Microsoft.com Web site.
• Provides the first line email and customer service. Accepts inbound email.
• Handles customer’s product usage questions. Accountable for providing a high level of technical response to the customers of Microsoft.com.
• Takes responsibility for follow up to insure customer needs and expectations are satisfied.
• Properly escalates technical and non-technical issues that are irresolvable and not available on the knowledge base and Knowledge Center.
• Ensures that all data is collected accurately. Ensures that all communication with customer is within the guidelines of Microsoft.
• Follows prescribed problem resolution and troubleshooting procedures.
• Ensures that service levels are achieved as communicated by the Team Lead, Account Supervisor, or Account Manager.
• Continuously improves product know-how.
• Attends trainings, workshops, seminars, and focus group discussions scheduled by the team.

Dec 1999 – Aug 2001 · 1 yr 8 mos · Makati City, Philippines

• Conduct background checking of credit card applicants and supplementary applicants.
• Approve credit cards application
• Prepares monthly report and monitors the quota of each agent