Santosh Iyer

CEO

Atlanta, Georgia, United States28 yrs 4 mos experience

Highly Stable

Key Highlights

Led strategic partnerships generating over $2B in revenue.
Achieved 35% YoY growth in global account portfolio.
Transformed digital banking presence for major clients.

Stackforce AI infers this person is a strategic leader in the B2B Fintech and Consulting sectors.

Contact

Skills

Core Skills

Client Relationship ManagementBusiness DevelopmentGlobal Human Resources ManagementTeam ManagementGlobal Delivery

Other Skills

Client PartnershipConsultingIT Services DeliveryHRGlobal Account ManagementSales LeadershipDigital BankingHR StrategyBusiness PartnershipService DeliveryAccount ManagementKey Account ManagementDigital TransformationDigital StrategyConsultative Selling

About

Santosh Iyer has executive responsibilities for growing Concentrix's strategic sectors in the Americas theater including Banking & Financial Services, Healthcare & Pharma, Retail & Ecommerce, Travel/ Transportation/ Tourism, and Energy representing 20+% of Concentrix's global revenue. He and his team are a strategic transformation partners for clients, helping them compete effectively and stay ahead of the disruptive factors in their sectors. Through his previous roles, Santosh brings in cross-functional experience across several other functions - Client Partnership, Consulting, IT Services Delivery and HR that gives him a unique 360 degree first hand perspective, a rarity in the industry.

Experience

Concentrix

Senior Vice President & Head, North America Strategic Verticals

Dec 2024 – Present · 1 yr 3 mos · Atlanta Metropolitan Area

Heads Concentrix partnership with clients in the North America theater across four strategic sectors (Banking, Financial Services & Insurance; Healthcare & Pharma; Retail & E-commerce; Travel, Transportation & Tourism) representing ~2B in revenue. Oversees leverage of all of Concentrix solutions, capabilities and IP assets across technology and operations to help clients achieve their strategic business goals.

Client PartnershipConsultingIT Services DeliveryHRClient Relationship ManagementBusiness Development

Concentrix catalyst

4 roles

Executive Managing Partner, North America

Mar 2024 – Present · 2 yrs

Senior Managing Partner, North America

May 2023 – Mar 2024 · 10 mos

Executive Vice President and Head of Verticals, North America

Dec 2022 – May 2023 · 5 mos

Executive Vice President and Head, Emerging Verticals

Jul 2022 – Dec 2022 · 5 mos

Mphasis

7 roles

Senior Vice President and Global Strategic Accounts Head

Promoted

Jan 2017 – Jul 2022 · 5 yrs 6 mos

Global Account Leader and Client Partner for multiple strategic clients, including a Top 5 Fortune 50 global account for Mphasis. Portfolio size of multiple hundred million dollars, portfolio growth of over 35% YoY over 5 years, and portfolio was north of 12% of Mphasis global revenue.

Client PartnershipGlobal Account ManagementClient Relationship ManagementBusiness Development

Vice President and Lead, Consumer Banking & Digital

Promoted

Oct 2012 – Dec 2016 · 4 yrs 2 mos

Sales Leader for Consumer Banking IT services, focus on Digital Banking. Transformed Mphasis' Digital Banking presence and scale at this platinum client with strategic deals worth over $50MM.

Sales LeadershipDigital BankingBusiness DevelopmentClient Relationship Management

Associate Vice President and Lead HR, Market Units

Promoted

Jan 2011 – Oct 2012 · 1 yr 9 mos

Led HR Strategy and Business Partnership for the global sales force. Was the partner for Market Units in all geographies representing ~80% of the MphasiS' salesforce and ~90% of MphasiS annual revenue. Defined and laid structure for this function, and made business acknowledged contributions to transform HR experience.

HR StrategyBusiness PartnershipGlobal Human Resources ManagementTeam Management

Delivery Manager

Apr 2008 – Apr 2011 · 3 yrs

I owned service delivery for "Retail, Logistics & Transportation" vertical in North America. My portfolio of accounts included several Fortune 100 accounts, and I helped grow this portfolio at over 20% per year over the 3 years that I performed this role. I was also a founder and key managing member of the Transportation Center of Excellence for Mphasis.

Service DeliveryAccount ManagementGlobal DeliveryClient Relationship Management

Group Manager

Apr 2006 – Apr 2008 · 2 yrs

I had oversight over global services delivery for a key Fortune 100 transportation account in North America. This account has been the nucleus of growth for this vertical at Mphasis.

Project Manager

Apr 2004 – Apr 2006 · 2 yrs

I was the Program Manager of a complex global testing program with a distributed team of 150+ members for a Fortune 100 account. I was also responsible for maintaining key strategic relationships in the account and growing the footprint beyond this space.

Business Analyst/ Sr Business Analyst

Nov 2000 – Apr 2004 · 3 yrs 5 mos

Requirements management, primary interface with client team, domain knowledge contributor, mentor for new business analysts

I2 technologies

Consultant

Jan 1999 – Jan 2000 · 1 yr

Consulted with multiple large clients across domains in the supply chain arena, specifically in the area of "Demand Management". I helped implement i2 Demand Management products and helped ensure value delivery for strategic clients.

Pricewaterhousecoopers

Consultant

Jan 1998 – Jan 1999 · 1 yr

I was a Consultant in the Supply Chain and Operational Performance Improvement division of PwC Consulting. I consulted with several leading India based companies in the automotive and retail space, helping transform their planning and execution processes, delivering measurable positive outcomes from the engagements.

Tata consulting engineers

Engineer Trainee

Jan 1995 – Jan 1996 · 1 yr

I was a Consultant in the "Industrial Air Conditioning and Refrigeration" division of Tata Consulting Engineers. I helped design these systems and supported the installation of the same for several leading industrial clients in India.