Jan 2024 – Apr 2025 · 1 yr 3 mos · Gurugram, Haryana, India · On-site

Apr 2023 – Jan 2024 · 9 mos

Feb 2022 – Apr 2023 · 1 yr 2 mos

Mar 2021 – Feb 2022 · 11 mos · Gurugram, Haryana, India

Oct 2018 – Mar 2021 · 2 yrs 5 mos · Jaipur, Rajasthan, India

May 2017 – Oct 2018 · 1 yr 5 mos · Jaipur, Rajasthan, India

Jan 2016 – Apr 2017 · 1 yr 3 mos

• Greets, registers, and assigns rooms to guests.
• Issues room key to guest.
• Responsible for proper key control and other security measures.
• Answers telephone in absence of telephone operator.
• Transmits and receives telephone messages and sets up guests’ wake-up calls.
• Date stamps, sorts, and racks incoming mail and messages.
• Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
• Keep records of room availability and guests’ accounts. Operates the front office computer system. Makes photocopies if needed.
• Computes bill, collects payment, and makes change for guests.
• Makes and confirms reservations.
• Posts charges such as room, food, liquor, or telephone, to guest folio.
• Makes restaurant, transportation, or entertainment reservations for guests
• Deposits guests’ valuables in hotel safe or safe deposit box.
• Checks out guests and inquires about their stay.
• Promotes and supports Brand Voice and Brand initiatives such as Priority Clubs and Associate Programs.
• Actively builds awareness of the Brand to guests.
• Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Makes Manager on Duty aware of any guest complaints.
• Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.
• Confers and cooperates with other departments as needed to ensure coordination of activities.
• Works toward a 90% walk-in conversion rate goal.
• Ensures Inn compliance of all company policies and procedures.
• Adheres to all safety procedures and informs management of any unsafe conditions.
• Attends meetings and training as requested.

Jul 2014 – Dec 2015 · 1 yr 5 mos

Aug 2012 – Jun 2014 · 1 yr 10 mos