Pratyusha MVS — Engineering Manager

I am passionate about delivering high-quality, scalable solutions to customers. With a strong track record of systematic planning and execution, I have consistently driven complex products to successful outcomes, on time and with impact. My approach combines deep technical expertise with strategic vision, enabling me to lead initiatives that deliver measurable results. As an Engineering Manager at ServiceNow, I lead high-performing teams focused on enhancing the market-leading ITSM product. We specialize in On-call Scheduling and Major Incident Management, driving improvements in incident response times and minimizing service disruptions. Currently, I am leading initiatives to integrate generative and agentic AI into key IT workflows and productivity tools. To me, leadership means building a culture of ownership, empathy, and continuous growth. I believe in leading by example, creating an environment where collaboration thrives and innovation flourishes. Apart from work, I enjoy fine arts such as calligraphy, music, painting, and playing outdoor sports, which enrich my creativity and resilience.

Stackforce AI infers this person is a SaaS Engineering Manager with expertise in IT service management and AI integration.

Location: Hyderabad, Telangana, India

Experience: 14 yrs 8 mos