Dec 2024 – May 2025 · 5 mos · Hyderabad, Telangana, India · On-site

• SOC Build | Enterprise-wide Information Security Strategy
• Designed and launched a new India-based Security Operations Centre from the ground up, establishing SOCaaS, MxDR, and vCISO service lines for Fortune 1000 global clients. Reported directly to the CEO.
• Built and operationalized a 50+ member 24x7 Security Operations Center (SOC) within 6 months, covering Red, Blue, and GRC functions; Delivered monthly executive security posture reporting to senior leadership.
• Introduced SIEM modernization, JIRA workflow automation and integrated 30+ data sources into next-gen SIEM, SOAR, EDR/XDR, and Threat Intelligence platforms. Improved implementations of threat frameworks such as MITRE ATT&CK, Cyber Kill Chain, and Diamond Model platforms delivering 100% SLA compliance, 50% reduction in MTTR, and 35% increase in detection accuracy.
• Partnered with US-based CIO and audit committee to expand GRC/vCISO advisory services, driving 30% growth in renewals and 40% improvement in client policy adherence.
• Led Hybrid cloud migration efforts for 2 large Hyderabad-based Healthcare organizations to secure cloud environments (AWS, Azure, GCP), ensuring zero-compromise HIPAA compliance, demonstrating regulated-industry GCC expertise.

Oct 2018 – Dec 2024 · 6 yrs 2 mos · Bengaluru, Karnataka, India · On-site

• 1,200+ FTE India CoE | USD 84M P&L | 24×7 Global Operations | Talent & D&I Leadership | Excellence Awards
• Winner of the FY’22 Global Customer Solutions “Resilience Award” and nominated for the "CEO Excellence Award" (Top 1% among 25000 employees) for excellence in client delivery and transformation.
• Led the AI, Analytics & LegalTech practice within OpenText India Centre of Excellence, the company's largest global delivery hub, with full P&L accountability for an USD 84M services portfolio serving the world’s largest hyperscalers, banks, legal firms, utility companies and governments. Matrix reporting into US leadership and India VP of PS.
• Scaled India PS teams from a services delivery function to a strategic CoE with 1,200+ FTE, implementing security maturity models and capability frameworks across talent, quality, operations and regulatory compliance (SOC2).
• Designed and governed enterprise information security roadmap aligned to SOC2 and global compliance mandates; led audit readiness, recurring risk assessments, executive cyber reporting, and cross-functional incident governance, collaborating with the Cybersecurity practice Professional Services teams.
• Delivered 19% YoY growth through competitive positioning in AI/ML/NLP/Agile-powered eDiscovery and analytics solutions for global enterprises, through an ITIL-based 24×7 service management with 100% SLA compliance.
• Transformed $1.5M penalty risk into a repeat $10M renewal through delivery realignment, gap analysis, hybrid cloud transition and executive stakeholder management, within a year of joining.
• Earned OCM Certified Practitioner designation, and set up a new enterprise PMO across the India PS organization that presented Power-BI risk dashboards to the SVP of PS/Senior Leadership.
• Chaired OpenText WOW India Chapter (1,500+ women); led Employee engagement initiatives for India PS CoE.

Sep 2013 – May 2018 · 4 yrs 8 mos · Hyderabad · On-site

• Greenfield GCC Build | 170-Country Coverage | NASDAQ-Listed Scale | Deloitte Technology Fast 50 awards
• Established and scaled a greenfield global 24×7 customer support center in India serving 900K+ users across 170 countries, supporting the company's hypergrowth and Stockholm NASDAQ listing. Matrix reporting to the Swedish CEO and India COO/CTO.
• Built India CS organization from zero: scoped location, designed org structure, implemented hiring pipelines, tooling, and performance frameworks for multi-time zone operations.
• Achieved sustained 89% CSAT, 9/10 NPS, and 4.75/5 Trustpilot ratings, establishing the India center as a globally recognized benchmark for support excellence.
• Drove 246% growth in chat-based support adoption through strategic channel automation.
• Strengthened Sonetel's organizational profile leading to NASDAQ listing, and recognition in Deloitte Technology Fast 50 (twice) – ranked #8 fastest growing in Sweden and #46 in EMEA, achieving 2000%+ growth in 4 years.

May 2003 – Jul 2013 · 10 yrs 2 mos · Mysuru, Karnataka, India · On-site

• Startup Build | 60% Margins | India’s First Mission-Critical Platforms
• As the Co-Founder of an Indian Software Product startup, and one of the youngest female CEOs of the time, I oversaw full P&L ownership, risk management, and corporate strategy.
• Co-founded and scaled a 45-member software company, post acquisition from the Norwegian firm CatalystOne, partnering with STPI & NASSCOM while shaping corporate vision, governance, and brand identity.
• Drove sustained growth with 26% CAGR, 18% YoY revenue gains, and 60% profitability margins over 7 years.
• Pioneered development and delivery of India’s first Geographical Information Systems Schematics (GIS) for the Power sector reforms (R-APDRP) worth INR 40M.
• Pioneered development and delivery of India's first Telemedicine-integrated ISRO-led eHealth solution with Narayana Hrudalaya collaboration for a large US based company worth INR 20M.
• Managed overseas clients across Utilities, Transport, and eCommerce, demonstrating offshore-onshore stakeholder management capabilities.
• Exercised full Enterprise risk management, investor relations, and P&L accountability, positioning the firm as a credible player in the nascent Indian Startup ecosystem.

Oct 2000 – Dec 2001 · 1 yr 2 mos · Sandefjord, Norway · Hybrid

• As the Project Manager leading Global Expansion & Delivery for the Norwegian subsidiary of CatalystOne in India, I initiated the establishment “from the ground up”with all necessary infrastructure for product development, management and delivery.
• Delivered multimillion NOK contracts for global eCommerce customers, driving 20% cost savings through reporting and process redesign.
• Designed and launched the eSurvey module of the flagship "e-Execution Portal".
• Strengthened global collaboration by resolving cross-cultural integration and aligning India–Norway operations.

Oct 1997 – Apr 2003 · 5 yrs 6 mos · Sandvika, Norway

• As an Application Programmer in the InCA-NIMS OSS Software Engineering team, I contributed towards programming for major European telecom providers (Telenor, TeleDanmark, Belgacom, Cesky Telecom, Skanova/Telia).
• Designed and implemented the first integrated online Help System (context-sensitive and menu-driven), enhancing user adoption and reducing support needs.
• Built a strong technical foundation across Java, Tcl/Tk, Visual Studio, and Intergraph GeoMedia.
• Strengthened software reliability and quality through end-to-end testing frameworks, ensuring successful multi-country deployments.

Jan 1994 – May 1994 · 4 mos · Tonsberg, Norway

• Planned and implemented complete design and development of a software application on DataEase and Oracle for operations and maintenance of kitchens in schools and big hospitals in Norway.

Nov 1992 – Apr 1993 · 5 mos · Hyderabad

• Contributed programming assignments to the pilot project collaboration with the Bausch&Lomb Contact Lenses team in Australia to launch Contact lenses in India, using C/C++/Fortran/Pascal programming, reports using PageMaker Pro, Harvard Graphics, Lotus 1-2-3.

Jan 1992 – Jan 1992 · 0 mo · Bangalore, India

• Conducted Classes in various modules of Computer Science curriculum for batches of graduates interested in learning both basics and advanced topics.