Aug 2023 – Present · 2 yrs 7 mos · Remote

• AGAPP Governance Platform:
• o Led design & deployment of AGAPP, managing airlines, airports, terminals, gates, and concourses. Leveraged Azure Synapse Analytics and stored procedures to automate workflows and streamline logistics oversight.
• o Spearheaded migration of enterprise semantic models from SSAS to Synapse, improving report responsiveness by 2× and supporting self-service BI.
• Data Engineering & Analytics:
• o Built high-performance ETL pipelines in Synapse Spark notebooks following a bronze-silver-gold architecture to normalize, cleanse, and enrich multi-TB datasets from FTP sources.
• o Applied Microsoft Purview for enterprise-wide data cataloging and lineage, strengthening governance and audit capabilities.
• o Created dynamic Power BI reports and dashboards driven by semantic models, delivering real-time insights to senior leadership.
• Automation & Integration:
• o Automated document approvals, notifications, and data synchronization using PnP.js, SharePoint REST APIs, CSOM, and Power Automate flows.
• o Managed tenant-level SharePoint branding, site collections, and governance processes; handled incident, problem, and change management to ensure 99.9% platform availability.
• Power Platform & Azure Data Services Integration:
• o Architected end-to-end integrations between Power Apps, Power Automate, Azure Synapse Analytics, Azure SQL Database, and Azure Functions, enabling seamless data ingestion, transformation, and automated BI pipelines.

Aug 2022 – Aug 2023 · 1 yr

• SharePoint Governance & Administration
• o Developed best practices and governance policies for SharePoint site architecture, content management, and lifecycle administration.
• o Monitored SharePoint farm architecture, managed maintenance and upgrades, and conducted incident, problem, and change management activities to ensure optimal performance and high availability.
• o Led discovery and envisioning workshops with stakeholders to define project scopes, align SharePoint solutions with business objectives, and translate business requirements into detailed technical specifications.
• o Directed end-to-end delivery of SharePoint migrations, customizations, and integrations across enterprise projects.
• Power Platform & Dynamics 365 Integration
• o Designed scalable solutions integrating Dataverse with Dynamics 365 CRM to enable seamless data synchronization, significantly boosting workflow automation, collaboration, and operational efficiency across business units.
• o Developed responsive Power Apps integrated with Azure Synapse to enable dynamic self-service data analytics across the organization.
• Azure Synapse Data Engineering
• o Designed and implemented enterprise-grade data models in Azure Synapse, including star-schema dimension and mapping tables.
• o Integrated Synapse Analytics directly with Power Platform solutions, providing real-time insights, enhanced performance, and self-service analytics capabilities.
• Automation & Development (SPFx & Azure Functions)
• o Engineered custom SPFx solutions interfacing with Microsoft Graph API to manage, provision, and govern thousands of SharePoint site collections.
• o Fully automated provisioning, governance, reporting, and administrative tasks using PowerShell, Azure Functions, and Logic Apps—dramatically improving IT scalability, security, and operational efficiency.

Sep 2020 – Jul 2022 · 1 yr 10 mos

• SharePoint Migration & Modernization
• o Executed an end-to-end SharePoint migration (SP2013 to SP2016) covering 600+ sites, re-engineering legacy processes using Power Apps and Power Automate to modernize workflows, achieving seamless transitions with zero business disruption.
• o Collaborated cross-functionally to deliver SharePoint solutions, improving collaboration, streamlining business processes, and conducted training sessions to empower users on the new platform.
• Azure Platform Security & Vulnerability Management
• o Led enterprise-wide vulnerability remediation initiatives, automating patch management workflows, enforcing secure configuration baselines, and performing regular software upgrades, ensuring compliance and system integrity.
• o Governed vendor engagements across five technology stacks, implementing integrated monitoring solutions to enforce automated compliance checks and maintain SLA adherence consistently above 95%.
• o Orchestrated vulnerability mitigation and middleware patching efforts, supported by automated reporting via Power BI, achieving a 98.7% application availability rate.
• CI/CD and DevOps Automation
• o Managed and enhanced CI/CD pipelines for 50+ applications leveraging TFS, GitHub, Artifactory, Jenkins, and UrbanCode Deploy, resulting in a 30% decrease in deployment failures and increased reliability of software releases.
• Microsoft Power Platform Adoption
• o Spearheaded adoption of the Microsoft Power Platform to automate repetitive business processes with Power Automate, create data-driven, user-centric apps through Power Apps, and deliver real-time analytics with Power BI, significantly reducing manual overhead and enhancing organizational decision-making agility.

Dec 2017 – Aug 2020 · 2 yrs 8 mos · Remote

• Power Platform Development (Power Apps, Power Automate, Power BI)
• Led development and deployment of Power Apps solutions using PowerFX for Bombardier, combined with sophisticated Power Automate workflows and interactive Power BI dashboards, optimizing and automating complex business processes across multiple departments.
• Integrated Power Automate with Azure Logic Apps to streamline advanced document processing and metadata management, significantly reducing manual efforts and accelerating workflows.
• SharePoint Architecture & Migration
• o Spearheaded SharePoint Online migration projects for Honeywell Integrated, ensuring enhanced data accessibility, improved user experience, and superior system performance.
• o Conducted SharePoint Site Health Checks to proactively identify and resolve issues, ensuring optimal platform health, accurate information management, and reduced IT support overhead.
• SharePoint Development & Automation
• o Developed custom SharePoint solutions including web parts, workflows, content types, site templates, and customized navigation in SharePoint 2013, leveraging SharePoint Designer and PowerShell scripts to automate administrative tasks and reduce manual operations.
• o Designed and implemented custom SPFx Add-ins and Extensions integrated with Microsoft Graph API, modernizing SharePoint user experiences, boosting user engagement, and enhancing productivity.

Jun 2016 – Dec 2017 · 1 yr 6 mos · Greater Salt Lake City Area · Remote

• SharePoint Portal & UI Development
• o Developed responsive SharePoint portals using AngularJS, SharePoint CSOM, and REST APIs for the Church of LDS, ensuring cross-device compatibility, improved performance, and enhanced mobile access.
• o Designed and implemented custom Master Pages and responsive web designs using HTML, CSS, JavaScript, jQuery, and SharePoint Designer 2013, enhancing overall user experience and visual consistency.
• Power Platform & Workflow Automation
• o Built Power Apps and Power Automate-driven project management tools for Lockheed Martin pharmaceutical clients, significantly improving project tracking accuracy, streamlining workflows, and reducing issue resolution times.
• Azure Infrastructure & Application Management
• o Managed Azure virtual infrastructures, including Azure Active Directory and Azure SQL Database, to improve application security, performance, and reliability.
• o Directed the architecture and development of Azure-hosted applications with integrated advanced search services for BioGen, ensuring high availability, scalability, and enhanced application responsiveness.

Jun 2015 – Jun 2016 · 1 yr · Remote

• SharePoint UI/UX Development
• o Developed responsive SharePoint master pages and page layouts leveraging Bootstrap and AngularJS for JSI (telecoms client), significantly improving mobile user experience and reducing page load times.
• SharePoint Farm Administration & Automation
• o Automated operational processes across the SharePoint farm using PowerShell scripts, enhancing system stability, security, and operational efficiency.
• o Provided daily administration, patch management, and support for multi-server SharePoint farms, performing troubleshooting, monitoring, patching, and problem resolution; maintained 24x7 on-call availability.
• o Coordinated directly with Microsoft Premier Support for escalated issue resolution, ensuring minimal downtime and high availability.
• o Maintained comprehensive SharePoint administration documentation and procedural guidelines.
• System Integration & Automation
• o Integrated Salesforce CRM with Office 365, automating document management workflows and data synchronization processes, significantly reducing manual effort and data entry errors.
• Agile Delivery & Collaboration
• o Actively participated in daily Scrum meetings and adopted Agile methodologies, enabling incremental development, transparency, and continuous improvement in project delivery.

Feb 2014 – Jun 2015 · 1 yr 4 mos

• Custom Front End Reporting (AngularJS, jQuery, Project Data API)
• o Developed interactive, single page reports for Project Server using AngularJS and jQuery, fetching and visualizing live project data via the Project Data API.
• BI & Analytics (MDX, Report Builder)
• o Authored complex MDX queries and built paginated reports in Report Builder to compare resource availability versus work allocations over rolling 90 day windows.
• Data Modeling & Automation (CSOM, Entity Framework)
• o Enhanced the Project Server data model by modifying custom fields and lookup tables for over 900 projects through the Client Side Object Model (CSOM) and Entity Framework, automating bulk updates and ensuring data consistency.

Nov 2012 – Feb 2014 · 1 yr 3 mos · Charlotte Area, North Carolina · On-site

• Custom SharePoint Development & Migration
• o Developed custom web parts and enhanced navigation services leveraging REST APIs and jQuery, significantly improving SharePoint functionality and user experience.
• o Played a critical role in migrating SharePoint environments, maintaining data integrity, minimizing downtime, and ensuring reliable system operations throughout transitions.
• Agile Methodologies & Team Development
• o Utilized VersionOne Agile Management tools for sprint planning, backlog management, tracking dependencies, and artifacts status—delivering iterative enhancements aligned with business objectives.
• o Provided advanced-level SharePoint training and mentoring to users, site owners, and power users, improving platform adoption and proficiency across teams.

Nov 2011 – Nov 2012 · 1 yr · Greater St. Louis Area · On-site

• SharePoint Development & Administration
• Administered and developed enterprise-level SharePoint solutions across multiple subsidiaries, optimizing collaboration and data management, resulting in measurable improvements in team productivity.
• Built advanced SPFx extensions (Application Customizers, Field Customizers, Command Sets) enhancing SharePoint list views, user interactions, and site navigation.
• Security & Governance
• o Implemented robust security protocols and managed user permissions, ensuring data security, compliance, and alignment with organizational policies.
• Advanced Search & User Training
• o Enhanced search functionality using SharePoint Search REST APIs, PowerShell scripts, and the SharePoint Search Query Tool, effectively customizing result sources, managed properties, and search scopes.
• o Delivered user-focused training and ongoing support, significantly improving user proficiency, adoption, and satisfaction with SharePoint tools.
• o Proficient in using search query tools such as PowerShell scripts, SharePoint Search REST API, and SharePoint Search Query Tool to customize and optimize search functionality, including result sources, managed properties, and search scopes.
• o Provided training and support to end-users, enhancing their proficiency with SharePoint tools and features.

Nov 2008 – Nov 2011 · 3 yrs · United States

• SharePoint Administration & Workflow Automation
• Served as the sole SharePoint Administrator/Developer supporting 600 users: designed and built custom workflows and InfoPath forms to automate business processes, improve data accuracy, and reduce manual effort.
• SharePoint Migration & Upgrade Planning
• Developed and executed the upgrade strategy for migrating from SharePoint 2007 to 2010, collaborating closely with the Executive Team, Management Team, and Business Analysts to align technical requirements with business objectives and ensure a seamless transition.
• ERP Modernization (Dynamics NAV)
• Led the end‑to‑end upgrade of Microsoft Dynamics NAV from version 5.0 to 2009 R2: planned, tested, and deployed the solution in the Canadian region, then successfully rolled out to other global offices, enhancing financial and operational reporting capabilities.

Sep 2007 – Nov 2008 · 1 yr 2 mos · St louis

• Global User Support & Troubleshooting
• Provided 24×7 enterprise help‑desk support for 350,000+ users worldwide—troubleshooting Microsoft Office applications, Linux/Unix systems, and web‑based tools.
• Maintained a 96% first‑call resolution rate, handling an average of 600 tickets per month and minimizing user downtime.
• Reporting & Process Improvement
• Consolidated six months of remote credit‑card expense data for personnel in Iraq, streamlining financial reporting and enabling more efficient audit processes.
• Performance & Recognition
• Consistently ranked in the top 10 out of 350+ technicians within the first three months, demonstrating rapid proficiency and commitment to service excellence.

Mar 2006 – Sep 2007 · 1 yr 6 mos · Belleville, IL

• Technical Support & Troubleshooting
• Managed all incoming technical support calls, diagnosing and resolving issues across internet connectivity, PC hardware, and software—maintaining high customer satisfaction in a fast‑paced environment.
• Supported end users on a diverse technology stack, including Windows desktops, network equipment, and browser‑based applications.
• Service Launch & Revenue Growth
• Spearheaded the introduction of a third‑party DSL service offering, coordinating vendor selection, contract negotiation, and operational rollout—driving $3,000 in incremental revenue in the first quarter.
• Process Improvement & Communication
• Developed clear support processes and knowledge‑base articles, reducing average handle time and empowering junior technicians.
• Cultivated strong verbal and written communication skills through direct customer interaction and cross‑functional collaboration, laying the foundation for efficient issue escalation and resolution.