Jul 2023 – Jul 2025 · 2 yrs · New York, United States · Remote

• Led cross-functional teams across engineering, design, UX/UI, data science, privacy, and
• finance to drive innovative M365 help experiences within Microsoft 365 applications.
• Spearheaded integration of action buttons in Teams to boost customer productivity, solving
• for key user pain points and driving a 3% increase in in-app task completion.
• Designed and launched AI-driven Copilot Help experiences, reducing support friction and
• boosting user self-service engagement, contributing to retention goals.
• Owned end-to-end experimentation strategy for new help experiences, including designing
• A/B tests, defining success metrics, and analyzing results to inform product roadmaps.
• Conducted funnel analysis and user research to identify high-impact opportunities,
• applying a customer-centric lens to improve feature adoption and satisfaction.
• Owned accessibility compliance for all M365 Help products, personally resolving high-
• severity issues to ensure inclusive user experiences and regulatory compliance.
• Managed product roadmaps and clearly communicated vision, prioritization, and results to
• stakeholders, navigating ambiguity and shifting priorities.

May 2022 – Aug 2022 · 3 mos

• Served as a Product Manager Intern in the "In-App" help sector at Microsoft, focusing exclusively on translation experiences for Microsoft 365 products.
• During the internship, accomplished the following:
• Conducted thorough market analysis to identify key trends, user preferences, and competitors' strategies in the realm of translation features within Microsoft 365 products.
• Formulated a comprehensive product vision tailored to the project's scope, envisioning innovative ways to integrate translation functionalities seamlessly into the in-app help ecosystem.
• Developed a meticulously detailed functional specification document that outlined the precise features, user interactions, and technical requirements necessary to bring the envisioned translation-enhancement project to fruition.

May 2021 – Aug 2021 · 3 mos · Remote

• Explore Microsoft is a 12-week summer internship program specifically designed for first and second year college students. The program was rotational and I gained experience in different software engineering roles. It's also designed to give me hands-on experience with various tool and programming languages in the field of software development.

Apr 2021 – Jun 2021 · 2 mos

• Serving as near-peer mentors for freshman students pursuing a computer science degree.

Jan 2021 – Dec 2021 · 11 mos

• Chosen to participate in a virtual, semester-long program by Google for underrepresented minorities in tech.Selected students took Computer Science courses taught by Google engineers and college faculty in the following areas:
• Courses: Applied Data Structures, Product Management & Introduction to Machine Learning
• Programming Language: Python

May 2020 – Jul 2022 · 2 yrs 2 mos

• During my role on the OCFS Youth Advisory Board, I utilized my diverse foster care background to collaborate on policy matters. I actively shaped transition-to-independence policies by:
• Attending training in government, advocacy, and representation.
• Joining quarterly meetings in Albany, NY.
• Completing monthly youth transition assignments.
• Representing my agency's youth.
• This experience empowered me to influence vital decisions and advocate for impactful changes in the foster care system.

Jun 2019 – Aug 2019 · 2 mos

• FinTech Focus is an immersive three-week program sponsored and hosted by a consortium of top-tier financial institutions ((Bank of America, Goldman Sachs, JPMorgan Chase, Morgan Stanley, and Wells Fargo) to gain a foundational understanding of the FinTech sector and computer science.
• Built full-stack web applications using the Flask web framework, MongoDB, Python, HTML, and CSS
• Developed and iterated upon prototypes and Minimum Viable Products (MVPs), which culminated in presentations of a final web application

Jan 2019 – Aug 2021 · 2 yrs 7 mos · New York City Metropolitan Area

• In the summer of 2017, I began my first internship as a teen writer for Youth Communications where I was published in both of their magazines " YC Teen " and Represent Magazine. Since that time I have gone on to be published two more times by Youth Communications and winning their 21st annual writing competition on May 29th, 2019. Through youth communications, I also had the opportunity to speak on the Brain Leher show to share my experiences about writing and being apart of the Youth Communications team!