Divya Kumbhare

DevOps Engineer

Bengaluru, Karnataka, India9 yrs 7 mos experience

Most Likely To Switch

Key Highlights

8 years of experience in enterprise customer support.
Expertise in Identity and Access Management solutions.
Proven track record in customer success and technical support.

Stackforce AI infers this person is a SaaS Customer Success Engineer with expertise in Identity and Access Management.

Contact

Skills

Core Skills

Identity And Access Management (iam)Customer SuccessProject ManagementBackup & Recovery SystemsTechnical Support

Other Skills

OktaAWS S3SMBNFSNetworkingSailPointSecurity Assertion Markup Language (SAML)Microsoft Entra IDGoogle WorkspaceAtlassian GuardSingle Sign-On (SSO)IsilonAmazon S3Active DirectoryLinux

About

Seasoned professional with 8 years working with enterprise Customer on resolving technical issues. With customer first attitude, I am currently rescuing customers in need of "Identity issues" resolving their Access Management complexities and helping them keeping security intact.

Experience

Atlassian

Cloud IAM Engineer

May 2023 – Present · 2 yrs 10 mos · Remote

Identity and Access Management (IAM)Okta

Informatica

Associate Customer Success Manager

Apr 2022 – Apr 2023 · 1 yr · Bengaluru, Karnataka, India

Managed Accounts worth 3.5M ARR and assisted them with realising value to achieve ROI.
Also, worked with Project Management closely for modernising customer environment from PC2IICS.
Demonstrated several micro services leading to expanded Informatica footprint in customer's environment.

Customer Success

Rubrik, inc.

Customer Success Engineer

Dec 2020 – Mar 2022 · 1 yr 3 mos · Bengaluru, Karnataka, India

Troubleshooting & resolving Backup & Replication issues for Rubrik CDM.
Assisting customer with Upgrades & bootstrapping.
Working on complex archival issues on AWS S3.
Supporting SaaS -Polaris for multiple enterprise customers.
Acting as first POC from Rubrik for cases of Ransomware Recovery and helping customers restore data.

Backup & Recovery SystemsAWS S3

Dell emc

Technical Support Engineer 2

Jun 2016 – Dec 2020 · 4 yrs 6 mos · Bengaluru, India

Skill Based Engineer for complex SMB, NFS, Filesystem and networking issues.
Engage & collaborate with Engineering to identify & resolve new product issues.
Communicating procedural and technical issues to accounts team, escalation management and external customers in a fast paced and customer critical environment.
Handling escalated cases by working directly with strategic customers at different stages of an issue.
Contributing to Identify knowledge gap in the Team and Delivering trainings and mentoring.

SMBNFSNetworkingTechnical Support