Kajol Gupta — Co-Founder
From Customer Success to Product Manager, A Builder Shaped by Execution I started my journey in startups through Customer Success, where I learned to listen deeply, solve real user pain points, and deliver with empathy. This led me to operations at a design-focused company, where I was exposed to how systems, UX, and business goals intersect, and that’s when the curiosity to build products began. Over time, that curiosity became a calling. I spent a year working across user research, ops, and feature delivery before stepping into my first Product Manager role at a SaaS company. There, I led the development of insurance-focused digital products defining onboarding flows, writing PRDs, and collaborating with tech and growth teams to ship scalable, user-centric solutions. I also built GenAI-powered product demos, ran A/B tests to optimize retention, and aligned teams around data-backed roadmaps. With 4+ years in early-stage, high-growth startups, I’ve developed the ability to navigate ambiguity, create clarity, and execute with speed. What I bring to the table: Product execution from 0→1 Cross-functional collaboration across tech, design & growth First-principles thinking & GenAI-native workflows Data-informed experimentation & roadmap prioritization Stakeholder alignment & crisp communication I thrive in fast-paced environments that value ownership, clarity, and user obsession, where building the right thing matters more than just shipping fast. I’m a blend of CS, Ops, UX, and Product and I bring all of it to the table when solving problems.
Stackforce AI infers this person is a SaaS Product Manager with strong operational and customer success expertise.
Location: Bengaluru, Karnataka, India
Experience: 4 yrs 9 mos
Skills
- Product Management
- Communication
- User Experience (ux)
- Operations Management
- Project Management
- Customer Success
Career Highlights
- Proven track record in product management and operations.
- Expert in cross-functional collaboration and stakeholder alignment.
- Strong focus on user-centric product development.
Work Experience
topmate.io
Mentor (9 mos)
OneZippy.ai
Product Manager (6 mos)
Capslock Marketplaces 🚀
Senior Operations Manager (9 mos)
Designerrs | UI UX Design Academy
Operations Manager (10 mos)
Senior Operations Coordinator (1 yr 2 mos)
Furlenco
Senior Customer Support Executive (7 mos)
Toppr
Customer Success Executive (8 mos)
BYJU'S
Business Development Intern (3 mos)
Education
PM in Residence at Unlearn Product
Class 12 at St. Anthony's Convent School
Bachelor of Commerce - BCom at University Of North Bengal