Aug 2021 – Oct 2025 · 4 yrs 2 mos

• Leading services product strategy and roadmap execution for support, customer success, and professional services offerings supporting comprehensive cybersecurity technology portfolio including cloud workload protection, cloud security posture management, AI security posture, data loss prevention, endpoint detection, SOC automation, firewall solutions, and SASE zero-trust technologies.
• Key Achievements:
• Business Transformation: Led $1B Global Customer Success portfolio transformation, creating linear revenue model that improved delivery efficiency and competitive positioning, resulting in increased market share
• Revenue Growth: Driving 20% revenue increase for FY26 through comprehensive financial planning, service optimization, and strategic portfolio realignment currently in execution phase
• Team Leadership: Built and led high-performing product team of product managers through strategic hiring, mentorship, and performance development while maintaining exceptional output during organizational transformation
• Product Innovation: Launched comprehensive support and professional services ecosystem spanning cloud workload protection, endpoint detection and response, SOC incident management and automation, data loss prevention, firewall technologies, and SASE zero-trust solutions
• Strategic Acquisitions: Led end-to-end services strategy for major acquisitions including Talon Secure Browser integration with GTM programs delivering >100% YoY growth, IBM Q-Radar migration planning, and Protect AI services framework
• Customer Success Innovation: Pioneered Scale & Optimize service offerings bundling traditional support with hands-on technical implementation, driving continuous value realization and customer expansion
• Go-to-Market Excellence: Orchestrated cross-functional alignment across product, engineering, sales, operations, and partner ecosystems to deliver coordinated execution across diverse cybersecurity technologies

Dec 2019 – Aug 2021 · 1 yr 8 mos

• Led the development and launch of award-winning CX Cloud platform, transforming customer experience through AI/ML-driven digital capabilities and comprehensive API strategy that enabled partner ecosystem innovation.
• Platform Innovation & Technical Leadership:
• Built TSIA Award-Winning CX Cloud Platform: Architected and launched revolutionary digital platform for Data Center Networking and Compute products, transforming traditional support into proactive, AI/ML-driven customer experience delivery
• API Strategy & Partner Enablement: Defined comprehensive API requirements enabling partners to create value-added services and improve business economics through programmatic platform access, fostering ecosystem innovation and revenue expansion
• 🎯 Partner Ecosystem Co-Creation: Led co-design sessions with 12 top partners including MSPs to develop telemetry-based digital capabilities, achieving 3x reduction in case resolution time through innovative co-delivery model with eBonding and ServiceNow app integrations
• Digital Services Monetization: Established unified digital services strategy converting traditional support models into recurring revenue streams through telemetry-driven insights, automated compliance monitoring, best practice recommendations, and software distribution capabilities

Aug 2016 – Dec 2019 · 3 yrs 4 mos

• Drove comprehensive services portfolio transformation and built strategic partner ecosystems, delivering breakthrough revenue growth and market expansion across networking infrastructure.
• Services Portfolio Transformation:
• "Success Tracks" Innovation: Led transformation from traditional support-focused offers to proactive customer success-focused "Success Tracks" offerings for Campus Networking and DataCenter infrastructure, targeting large strategic customers and achieving $2B in Annual Recurring Revenue (ARR)
• Portfolio Optimization Excellence: Achieved >50% YoY revenue growth ($300M) through innovative pricing models and product positioning for support services on end-of-life products, demonstrating exceptional ability to extract maximum value from mature product portfolios while outperforming competitive alternatives
• $1.5B MSP Partner Ecosystem: Built comprehensive partner strategy including co-delivery support models, shared services frameworks, eligibility criteria, and incentive structures supported by detailed business economics analysis, expanding market reach and accelerating customer adoption across networking infrastructure
• Strategic Market Expansion: Designed and implemented corporate-level partner programs targeting Managed Service Providers, creating scalable business models that enabled rapid market penetration and customer acquisition in enterprise networking segments

Jan 2016 – Jul 2016 · 6 mos · Palo Alto

• Managed ABI's websites for Gracehopper conference
• Launched social network for women in technology - Concept to launch in 3 months with 5000 DAUs
• created user stories, prioritized features, performed acceptance testing, implemented web analytics, A/B testing & heatmaps to make data-driven bug analysis and enhancements
• Collaborate on SEO, UX, social marketing and content marketing.

Jul 2011 – Apr 2015 · 3 yrs 9 mos · Milpitas, CA · On-site

• Drove comprehensive product strategy and development for semiconductor yield analysis solutions, delivering breakthrough performance improvements and business transformation that enhanced customer adoption and competitive positioning.
• Organization Impact: Enhanced customer adoption by 30% and reduced churn 20%. Led the transition from perpetual to subscription business improving revenue predictability
• Customer Outcome : Improved semiconductor yield by 20% for customers by integrating an advanced data analytics layer, directly impacting fab productivity and profitability
• CX Impact: Performance Enhancement for analyzing yield data by 5x , strengthening competitive positioning
• Team Leadership: Led Agile Transformation and coached team members to improve product release cycle from 6 months to 3 month
• Innovation: Launched the first customer support portal for the entire software portfolio
• Data-oriented approach: Improved customer engagement by 50% through SEO optimization and enhanced product resources and assets for the customer support portal

Jan 2011 – May 2011 · 4 mos

• Created and implemented digital marketing strategy to increase customer traffic to the restaurant
• Designed and developed the official website with Web 2.0 features
• Created and improved Restaurant’s social presence – 100 likes within a month of Facebook business page launch
• Implemented Google analytics to monitor the traffic and provide recommendations for increasing traffic
• Doubled the customer traffic for dinner using online coupons, SEM, Social Ads and Email marketing

Jan 2009 – Jul 2011 · 2 yrs 6 mos

• Provided technical support to two major accounts for Electronic Design Automation tools and developed multiple PDKs with advanced features
• Secured certification for Silvaco’s Process Design Kits with a main Foundry
• Mentored and led a team of 3 Process Design Kit (PDK) engineers in the development of more than 10 PDKs
• Received memo of appreciation from the CEO for the best customer support for the year 2011

Feb 2006 – Jan 2009 · 2 yrs 11 mos

• Created and tested Schematic device symbols, Parametric Cells (P-cells), Design Rule Check (DRC) scripts, Parametric Extraction and Layout Versus Schematic scripts
• Developed PDKs (90nm, 65nm and 45nm) with advanced process design features
• Decreased time to deliver PDKs by 30%, by implementing a new automated quality assurance procedure
• Collaborated with a major foundry to implement their standard testing and quality assurance procedure

Feb 2005 – Feb 2006 · 1 yr

• Managed inter-library loans and back-end maintenance of library books.
• In-charge of patron relations management.

Sep 2004 – Dec 2004 · 3 mos

• Managed food supplies inventory at the food Courts.
• Managed time-sheets of student workers at the food courts.