May 2025 – Present · 10 mos

• Spearheaded the Enterprise Performance Management (EPM) strategy across seven products, enhancing integration for a seamless user experience.
• Conducted five in-depth competitor analyses, identifying product and pricing gaps to refine the product roadmap.
• Engaged with over ten high-impact customers, accelerating the development of critical features and influencing strategic deal closures.
• Enhanced user experience by eliminating 10+ friction points, achieving a user satisfaction rating of 4.6/5.

Jun 2023 – Jul 2025 · 2 yrs 1 mo

• Conducted market analysis and collaborated with sales & marketing for early user adoption.
• Executed lifecycle for three group reporting product components, increasing customer experience and closing feature gaps by 40%.
• Presented new product features to 30+ customers, highlighting potential and gathering critical feedback before launch.
• Led AI technology brainstorming and implemented proofs-of-concept, promoting the AI mindset within the team.
• Collaborated with engineering and design teams to deliver user-centric solutions, resulting in a 50% increase in user engagement.
• Examined metrics and root cause analysis to drive continuous improvement, eliminated 30% of support tickets & increased NPS.
• Guided and facilitated 20+ customers during acceptance testing, leading to streamlined processes and enhanced product adoption.
• Cultivated a culture of ownership and autonomy, enhancing team productivity, bonding, and continuous growth by 50%.
• Facilitated vendor-led onboarding of external consultants, increasing productivity by 40%.

Dec 2022 – May 2023 · 5 mos

• Partnered with senior VPs to optimize the contract exceptions process, ensuring data integrity and achieving 20% faster cycle time.
• Act as a trusted advisor to C-level executives, leading programs like cost optimisation and Hyperscaler strategy.
• Led four projects with seamless communication and stakeholder collaboration, achieving 100% on-time delivery.
• Slashed approvers by 46% through solution consolidation, resulting in faster approvals and heightened productivity.
• Analysed data with teams to assess risks of migrating solutions to different data centres, achieving a 30% risk reduction.
• Managed four projects, ensuring seamless communication and stakeholder collaboration as the primary contact.
• Created and presented data-driven executive reports, enhancing decision-making processes and stakeholder satisfaction by 25%.

Apr 2021 – Nov 2022 · 1 yr 7 mos

• Led cross-functional workshops on new SAAS cloud product features, resulting in a 25% increase in customer usability.
• Motivated talent and fostered innovation, resulting in a 30% productivity increase and successful delivery of product features.
• Introduced technology-driven automated testing framework, boosted team performance by 30% and reduced bugs by 20%.
• Chaired 5+ cross-functional teams to deliver ERP solutions, achieving a 20% reduction in project completion time.

Jan 2020 – Mar 2021 · 1 yr 2 mos

• Developed early knowledge transfer materials for customers and improved feature adoption and user satisfaction by 24%.
• Implemented Agile principles, slashing Cycle time by 20% and amplifying team throughput.
• Implemented stories and integrated the product with the SAP Analytical Cloud, improving the data transfer speed.
• Demonstrated strategic thinking to balance customer needs with SAP priorities, cutting incident response time by 20%.
• Coached and mentored the team to gain ownership and autonomy, which reduced delivery time by 50%.

Apr 2017 – Dec 2019 · 2 yrs 8 mos

• I worked as a single point of contact for various topics like integration, public APIs, currency translation, etc.
• Prsented my product group reporting in various customer workshops to enhance the product to exceed customer expectations.