Amy Park

Technical Program Manager

Los Angeles, California, United States7 yrs 2 mos experience
Most Likely To Switch

Key Highlights

  • Led significant growth in Crunchyroll subscriptions.
  • Successfully migrated Serta to Shopify, enhancing self-service.
  • Coordinated cross-functional teams for major PayPal projects.
Stackforce AI infers this person is a Technical Program Manager with expertise in Entertainment, E-commerce, Fintech, and Software Testing.

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Skills

Core Skills

Program ManagementTechnical Leadership

Other Skills

Agile MethodologiesScrumConfluenceJiraSmartsheetTest CasesMicrosoft OfficeProject Management

Experience

Crunchyroll

Sr. Technical Program Manager

Apr 2024Present · 1 yr 11 mos · Culver City, California, United States

  • Cross-functional TPM on Product initiatives that yielded significant growth in Crunchyroll subscriptions
  • Collaborated with subject-matter-experts across product, engineering, design, analytics, security, and Legal for technical solutions, requirement refinement, compliance, execution, and rollout strategy
  • Managed and communicated project milestones and timelines with internal teams and external partners
  • Anticipated and communicated risks, mitigation plans, and dependencies
  • Presented project overviews, status, and post-mortem performance and executive reporting
  • Negotiated competing priorities for multiple features/product delivery based on team capacity, effort, and value
  • Led development and release strategies for key software products, collaborating with cross-functional teams to launch impactful features and drive significant membership and revenue growth
  • Managed multiple product sprints, improving delivery efficiency by implementing processes to track and enhance release outcomes
  • Established planning processes to maintain high product and engineering quality and ensure compliance, securing future revenue streams
Program ManagementAgile MethodologiesScrumConfluenceJiraSmartsheet+4

Serta simmons bedding, llc

Technical Program Manager

May 2023Jan 2024 · 8 mos · Remote

  • Delivered DTC Engineering code and configuration prerequisites for multiple initiatives to re-platform
  • Primarily worked on migrating to Shopify from custom built site to reduce dependency on Engineering, thereby allowing Engineers to focus capacity on other areas of development, as well as enabling other functions of the business with self-service capabilities
  • Prioritized tech debts including inspecting outdated RSpec codes to improve backend automated testing
  • Developed and maintained project documentation, including project plans, status reports, and project artifacts such as a roadmap creation, quarterly review, Eng capacity planning, Sprint prioritization, and many other process docs

Paypal

Technical Program Manager

Jan 2021Feb 2023 · 2 yrs 1 mo · Los Angeles, California, United States

  • Ran scrum ceremonies including but not limited to sprint planning, daily stand-up, backlog grooming, and retrospective
  • Led LEAP project which required cross-functional project teams such as Venmo credit, Paypal Debit card, Paypal mobile app deals (https://www.paypal.com/shopping/), by coordinating the delivery timeline, tracking the progress, navigating of stakeholder engagement and alignment key objects
  • Drove the definition and alignment on a list of top engineering priorities that is shared with senior leadership to integrate with product priorities
  • Facilitated tracking and communication on the progress of the programs with a focus on unblocking work, converging timelines and enabling accountability
  • Built and maintained project plans, schedules, and roadmaps considering dependencies across multiple development teams to ensure successful releases to meet cross-organizational objectives and strategies using Smartsheet
  • Resource management- practiced resource planning and management to maximize capacity, identify gaps, and deliver with confidence

Honey (joinhoney.com)

QA Engineer II

Aug 2018Jan 2021 · 2 yrs 5 mos · Downtown, Los Angeles

  • Part of beta testing and the initial launch of the both iOS & Android honey mobile app
  • Designed the QA onboarding guide for new SDET members in the team
  • Created various processes including QA testing and production development & release
  • cycle
  • Scrum master for multiple teams and projects
  • Created and maintained meticulous documentation in the planning, launch, and execution
  • stages of a program’s lifecycle, ensuring stakeholders are aligned
  • Led the project team responsible for an initial launch of www.joinhoney.com/explore
  • including but not limited to the project planning, creating the testing strategy, ensuring the
  • launch dates, setting up the bug bash and coordinating retro meetings
  • Often responded to unexpected changes (agility) to ensure integration activities stay on
  • schedule without compromising qualities

Fox (film, tv and sports)

Quality Assurance Engineer

Sep 2016Aug 2018 · 1 yr 11 mos · Playa Vista, Los Angeles

  • Onair
  • Participated in integration testing for TV Ads trafficking, scheduling, billing and sales system
  • Worked closely with off-short development teams to clarify requirements and solve issues found
  • Salesforce ad sales management program
  • Lead QA for the customized salesforce app for Fox in Hongkong ad sales team
  • Owned the entire software testing process and the cycle
  • Created and maintained the test cases for the users
  • Led the product demonstration and customer training
  • Fox Russia FIFA World Cup
  • Geolocation based app for fox employees for security purpose
  • Worked closely with the product owner to deliver the test result and improve the overall functionalities of the product

Lasth corp.

Software QA Tester

Jul 2014Aug 2016 · 2 yrs 1 mo · Los Altos

  • Generating, reviewing and executing test cases for application components
  • Gathering and clarifying requirements
  • Perform usability, exploratory testing, GUI, boundary value testing, functional and regression testing
  • Writing easy to understand and to reproduce bug reports within Bugzilla bug tracking system
  • Participated in regular team meetings and discussing testing process and assignments
  • Communicated with QA lead and other team members on regular basis to maintain focus of testing effort as well as discussing new features and functionalities

Education

Portnov

Certificate — Computer Software Engineering

Jan 2013Jan 2013

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