Dec 2023 – Jun 2025 · 1 yr 6 mos · Pretoria, Gauteng, South Africa · Hybrid

• Provided dedicated support to Sales Agents by maintaining and optimizing business-critical applications.
• Ensured 24/7 availability and performance of all enterprise applications in alignment with defined SLAs.
• Supported and maintained both Non-Production and Production environments, including application deployments and environment stability.
• Collaborated with development teams to review release notes and deployment instructions, preparing and communicating detailed implementation plans to stakeholders.
• Maintained software components and enabled reliable deployment of new features.
• Ensured effective application monitoring and implemented automated daily health checks to detect and address issues proactively.
• Took ownership of complex software issues and collaborated with development teams to deliver timely resolutions.
• Drove the adoption of Agile methodologies, Continuous Integration (CI), and Continuous Delivery (CD) practices.
• Automated manual processes to improve operational efficiency and reduce errors.
• Performed routine maintenance and daily health checks to ensure system integrity.
• Led pre- and post-implementation testing for application releases and system updates.
• Monitored service desk queues, managing incidents, service requests, and problem tickets in line with ITIL practices.
• Executed production scripts to correct system errors and supported key business operations, including month-end processes.
• Logged and managed change requests and actively participated in CAB (Change Advisory Board) meetings.
• Researched and evaluated new tools, technologies, and industry best practices to improve support capabilities and system reliability.

Jul 2023 – Mar 2025 · 1 yr 8 mos · United States · Remote

• Developed and enhanced backend functionality for existing Medweb healthcare applications, including RIS, Medweb Online, and Medweb Medical Viewer.
• Provided ongoing application support and maintenance, ensuring reliability and performance across mission-critical systems.
• Attended and contributed to change control meetings, ensuring alignment of development work with business goals and compliance standards.
• Acted as a consultant for product improvement roadmaps, with a focus on aligning functionality with the needs of the South African healthcare market.
• Collaborated with QA and testing teams to validate new features, resolve bugs, and ensure high-quality releases within Agile sprint cycles.
• Designed, developed, and maintained DICOM-based applications, enabling seamless integration across PACS, RIS, and EMR systems.
• Implemented HL7 interfaces for secure, standardized data exchange between disparate healthcare systems.
• Integrated medical imaging workflows into existing RIS and PACS systems, improving efficiency in data storage, retrieval, and display.
• Diagnosed and resolved DICOM communication issues, including C-FIND, C-MOVE, C-STORE, and HL7 message transmission errors.
• Built middleware solutions to bridge communication between HL7-compliant and non-HL7-compliant systems.
• Developed and validated support for advanced DICOM services including Modality Worklist (MWL) and Storage Commitment.
• Conducted rigorous system testing, debugging, and validation to ensure adherence to regulatory and interoperability standards such as HIPAA, IHE, DICOM, and HL7.

Jun 2020 – Jun 2021 · 1 yr · South Africa

• Systems integration
• Dicom Development
• Medical Systems communications
• Leading the integration team and providing guidance on dicom deployment technologies

Aug 2018 – Jul 2020 · 1 yr 11 mos

Aug 2016 – Jul 2018 · 1 yr 11 mos · Kempton Park, South Africa

• Database Administration and support for Pro Med custom software products, including ChaRISma workflow solutions, GE PACS IW, Speech Magic, Voice Recognition, CUPID document imaging and Viking RIS.
• Medical Billing Systems and PMS administration for Radiology systems.
• Database updates and server maintenance.
• Run data backups, patches, planned database administration and PACCs upgrades for major private hospitals.
• Radiology Equipment troubleshooting.
• SQL database administration.
• SQL database querying for medical reports.
• SQL scripting
• Interbase scripting
• Custom application support.
• Network flow troubleshooting.
• Data routing
• IIS configuring and Web applications deployment
• Web Deployment.

Jul 2015 – Jul 2016 · 1 yr

Sep 2014 – Jun 2015 · 9 mos · Sandton

• End-user technical assistance
• Remote user support
• Technical support
• Workstation maintenance
• Network troubleshooting
• Active directory, user account configuration
• Office applications troubleshooting
• Mailbox configuration

Mar 2014 – Sep 2014 · 6 mos · waterfall park

• First Techchnology
• Software Asset Management
• License analysis
• GAP Reports
• Volume licensing,
• Assisting Sales team with client discrepancy reports
• License inventory collection and analysis as per microsoft license statement
• Creation of GAP report's
• Software inventory collection using System Center Configuration Manager
• Software analysis
• Software Risk Assessments

Jan 2014 – Present · 12 yrs 2 mos · Sandton

• FREETHINK pty ltd is a custom software development company based in South Africa, with a clear mission of simplifying data management and business intelligence. By developing customisable, scalable enterprise wide applications and enable your business to turn data into useful information. With powerful forecasting tools, analytics and data processing.
• We are proudly working with radiology practices around the country, providing custom built RIS (Radiology Information System), integrated PACS and document management systems.
• Try the RISA CLOUD - OPEN RADIOLOGY programme today:
• RISA CLOUD- OPEN RADIOLOGY by FREETHINK aims to provide radiographers with easy access to reporting professionals and vice versa. RISA CLOUD is the first open radiology programme and aims to become the biggest radiology ecosystem in the world.
• We have provided services for countless medical practitioners and still growing rapidly.

Jan 2013 – Nov 2013 · 10 mos · Midrand

• MICT SETA Learnership
• TASKS:
• Server administration
• Active directory management
• User account configuration
• Deploying software images and writing deployment scripts and answer files
• Using IIS 7
• Application Deployment
• Remote assistance
• RDS configuring

Feb 2011 – Dec 2011 · 10 mos · midrand

• MICT SETA learnership. Technical juniour assistant.
• TASKS:
• Desktop Maintenance
• Hardware replacement
• Bios and Software troubleshooting
• Configuring Anti-Virus
• End User support
• 1st and 2nd line support
• LAN and WAN configuration
• IP Address Mapping

Jan 2013 – Feb 2013 · 1 mo · johannessburg

• VOCATIONAL WORK- Assuming a general technician role participating in networking, hardware maintenance, software updates and client assistance.
• DAILY TASKS: Remote desktop assistance for clients, onsite technical assistance for clients, In-House Technical maintenance for desktop infrastructure, laptops and printers. Anti-Spam ware updates, general software updates, printer troubleshooting, assembling and disassembling damaged PCs and replacing parts.