Swapnil Jain

CEO

San Francisco, California, United States12 yrs experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Co-Founder of a leading AI customer service platform
  • Expert in Machine Learning and Distributed Systems
  • Proven track record in automating customer interactions
Stackforce AI infers this person is a SaaS expert with a strong focus on AI-driven customer experience solutions.

Contact

LinkedIn

Skills

Core Skills

Machine LearningDistributed SystemsAi

Other Skills

EclipseAlgorithmsPythonJavaData StructuresJavaScriptLinuxMySQLMapReduceHadoopScalabilityApache PigProgrammingGitRuby

Experience

Observe.ai

Co-Founder and CEO

Aug 2017 – Present · 8 yrs 7 mos · San Francisco Bay Area · On-site

  • Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction. With Observe.AI, businesses boost automation, deliver faster, more consistent 24/7 service and build stronger customer loyalty.
  • Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customers—driving better experiences and lasting relationships at every touchpoint.
EclipseAlgorithmsPythonJavaDistributed SystemsMachine Learning+13

Twitter

2 roles

Technical Team Lead

Promoted

May 2015 – Feb 2016 · 9 mos

Sr. Software Engineer

Oct 2012 – May 2015 · 2 yrs 7 mos

Google

Software Engineer Internship

May 2011 – Jul 2011 · 2 mos · Hyderabad Area, India

Education

Y Combinator

W18 — Entrepreneurship/Entrepreneurial Studies

Jan 2018 – Jan 2018

Indian Institute of Technology, Delhi

Bachelor of Technology (B.Tech.) — Computer Science

Jan 2008 – Jan 2012

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