Shahnawaz Alam

Product Manager

Hyderabad, Telangana, India15 yrs 11 mos experience

Highly StableAI Enabled

Key Highlights

Expert in designing high-trust enterprise systems.
Led significant redesigns improving user experience.
Strong background in AI-assisted workflow design.

Stackforce AI infers this person is a Product Design Leader in HRTech and SaaS, specializing in user experience and AI workflows.

Contact

Skills

Core Skills

Product DesignUser Experience (ux)Strategic Thinking

Other Skills

Design StrategyStakeholder ManagementTeam ManagementHuman Computer InteractionAI capabilitiesDesign ThinkingUser InterviewsTeam MotivationStrategic VisionUser-centered DesignWireframingUsability TestingDesign PatternsProject ManagementProblem Solving

About

I design systems that simplify complex workflows and build trust at scale. Over the last 12+ years, I’ve worked across HRTech, conversational AI, experimentation platforms, and consumer marketplaces. Across these domains, the core problem has remained consistent — helping users navigate complexity and make confident decisions. My work focuses on: • Designing high-trust enterprise systems across HR and financial workflows • Shifting products from module-led structures to intent-driven, action-first experiences • Building AI-assisted systems that reduce manual effort while keeping humans in control • Simplifying complex workflows without losing flexibility required at scale • Embedding guidance within workflows to reduce support dependency and improve adoption Currently, I lead Product Design at Keka, driving UX strategy across Core HCM and HR Finance systems, including payroll, expenses, and planning. I work at the intersection of: Systems thinking × AI capabilities × workflow design I believe great enterprise products don’t feel powerful - they feel predictable, clear, and easy to trust.

Experience

15 yrs 11 mos

Total Experience

1 yr 7 mos

Average Tenure

1 yr 2 mos

Current Experience

Keka hr

Manager - Product Design

Mar 2025 – Present · 1 yr 2 mos · Hyderabad, Telangana, India · On-site

Leading product design across Core HCM and HR Finance & Planning, shaping UX strategy for enterprise-grade workforce and financial systems.
Own design strategy across payroll, expenses, compensation, and core employee lifecycle systems, operating at the intersection of HR, finance, and compliance
Driving Keka’s shift from module-led UX to system-level, action-first experiences, improving discoverability, adoption, and task completion across the platform
Defined UX foundations for high-trust financial systems, focusing on clarity, predictability, and auditability over speed, ensuring enterprise confidence in payroll and expense workflows
Led the redesign of the expense system from a reimbursement tool to a policy-first, AI-assisted financial workflow, improving governance, approval clarity, and settlement confidence
Driving AI-assisted product direction across workflows, embedding intelligence for policy automation, risk detection, and decision support while maintaining human-in-loop control
Built system-level UX strategies including Employee Graph, lifecycle automation, and cross-module interoperability, enabling unified people + finance operations without fragmentation
Defined design principles, operating models, and UX roadmaps to improve consistency, accessibility, and adoption across the platform, reducing support dependency and increasing product trust

Design StrategyUser Experience (UX)Stakeholder ManagementTeam ManagementHuman Computer InteractionProduct Design

Haptik

3 roles

Associate Director - Product Design

Promoted

Apr 2024 – Feb 2025 · 10 mos

As Head of Design at Interakt and Haptik, I lead all product design initiatives, collaborating closely with multiple pods and partnering with the product team. I manage a skilled team of designers, streamlining design operations to ensure smooth collaboration with our tech teams. I personally handle the most critical and time-sensitive projects to guarantee top-quality execution. I work alongside the leadership and report directly to the CEO, driving strategic alignment and innovation throughout our design efforts.

Design ThinkingUser InterviewsStakeholder ManagementTeam MotivationStrategic VisionProduct Design+1

Lead - Product Design

Apr 2022 – Apr 2024 · 2 yrs

Supervised designers across Smart Agent Chat, Intelligent Analytics, and Interakt pods as Lead Product Designer at Haptik.
Raised design standards at Interakt, leading a team to build a WCAG-compliant design system.
Directed design for Instagram integration, created Merchant Concierge feature, and developed Workflow Builder as an IC.

User-centered DesignWireframingUsability TestingDesign PatternsProject ManagementProduct Design+1

Senior Product Designer

Oct 2020 – Apr 2022 · 1 yr 6 mos

Wonder Woman:
This was a company-led initiative aimed at adopting a Product-Led Growth (PLG) strategy. The design change helped unify the platform, giving it a more cohesive, professional look. While the PLG approach didn’t deliver the numbers we anticipated, the design overhaul was well-received by existing customers and new ones, and we've maintained this design language since then.
Bot Versioning and Rollback:
We’ve significantly reduced the time required to address bot issues in production—by almost 90%. Now, if a bot breaks in production, it can be immediately rolled back to a stable version, while the new fix can be worked on in staging and deployed later.
Omnichannel:
We’ve greatly improved the speed of building and maintaining bots across multiple channels. A bot can now be built for one channel and easily deployed to another with minimal adjustments. In most cases, 80-90% of the bot remains unchanged, and only the channel-specific elements need to be tweaked—much more efficient than building a separate bot for each channel from scratch.
A/B Testing:
This feature allows clients to easily test different bot flows, enabling them to identify which versions or variations lead to better conversion rates. It empowers them to experiment and optimize their strategies with real-time data.