Sep 2025 – Jan 2026 · 4 mos

Aug 2024 – Aug 2025 · 1 yr · Lucknow, Uttar Pradesh, India · On-site

Jul 2023 – Jul 2024 · 1 yr

Feb 2022 – Aug 2023 · 1 yr 6 mos

• As a Fleet Operation Lead at Zomato, I would be responsible for overseeing the day-to-day operations of the company's delivery fleet. This includes managing a team of drivers, coordinating with the logistics team to ensure timely delivery of orders, and maintaining high levels of customer satisfaction.
• Primary responsibilities would include:
• 1. Managing a team of drivers: I would be responsible for recruiting, training, and managing a team of drivers who are responsible for delivering orders to customers. This would include scheduling shifts, monitoring performance, and addressing any issues that arise.
• 2. Coordinating with the logistics team: I would work closely with the logistics team to ensure that delivery routes are optimized and that orders are delivered on time. This would involve analyzing delivery data, identifying areas for improvement, and making recommendations to improve efficiency.
• 3. Maintaining high levels of customer satisfaction: As the Fleet Operation Lead, I would be responsible for ensuring that orders are delivered on time and that customers are satisfied with their delivery experience. This would involve monitoring customer feedback, addressing any issues that arise, and making improvements to the delivery process as needed.
• 4. Ensuring compliance with company policies and regulations: I would be responsible for ensuring that all drivers comply with company policies and regulations, including safety protocols, vehicle maintenance requirements, and delivery procedures.
• Overall, the role of Fleet Operation Lead at Zomato is a challenging and dynamic position that requires strong leadership skills.

Jan 2021 – Jan 2022 · 1 yr · Lucknow, Uttar Pradesh, India

• Blue Collars Service Provider is a company that has established a strong association with the leading ride-hailing giants such as Uber, Ola, and Rapido. This association has allowed the company to constantly grow and expand its services to more regions, providing efficient and reliable services to its customers. By collaborating with these industry leaders, Blue Collars Service Provider has been able to create a strong brand presence and gain recognition in the market.
• Apart from providing ride-hailing services, Blue Collars Service Provider also focuses on helping businesses hire the right services and providing people with job opportunities that match their skill set. The company understands the importance of finding the right talent for businesses and ensuring that job seekers find the right opportunities. By bridging the gap between companies and job seekers, Blue Collars Service Provider aims to provide a mutually beneficial solution for both parties.
• The company's mission is to provide efficient and reliable services that help customers and businesses achieve their goals. By understanding the needs of the market, Blue Collars Service Provider has been able to create solutions that are designed to meet the changing needs of its customers. The company's focus on quality, reliability, and customer satisfaction has helped it gain a loyal customer base and establish a strong brand reputation in the market.
• Overall, Blue Collars Service Provider is a company that is committed to providing the best services to its customers while also helping job seekers find the right opportunities. Its association with leading ride-hailing giants and focus on bridging the gap between companies and job seekers makes it a reliable and trustworthy partner for businesses and job seekers alike.

Apr 2019 – Dec 2020 · 1 yr 8 mos

• 1. Manage driver escalation and support tickets for Kanpur, Varanasi, and Praygraj regions, ensuring timely and effective resolution of issues.
• 2. Organize and manage driver events, including training sessions and recognition programs, to improve driver engagement and satisfaction.
• 3. Analyze data and metrics to identify trends and insights, and use this information to develop and implement strategies to improve driver performance and satisfaction.
• 4. Collaborate with cross-functional teams, including Operations, Product, and Engineering, to improve driver experience and address operational challenges.
• 5. Maintain a high level of professionalism and customer service while interacting with drivers and other stakeholders.

Sep 2018 – Mar 2019 · 6 mos

• 1. Provide leadership and guidance to a team of 8 agents at Uber Partner Suvidha Kendra, ensuring that all customer inquiries and issues are resolved in a timely and effective manner.
• 2. Monitor and analyze team performance metrics, such as call volume, handle time, and customer satisfaction scores, and use this information to develop and implement strategies to improve team performance.
• 3. Collaborate with cross-functional teams, including Operations, Product, and Engineering, to identify and address operational challenges and improve the overall customer experience.
• 4. Train and onboard new team members, providing them with the necessary knowledge and skills to deliver exceptional customer service.
• 5. Develop and maintain a positive and supportive team culture, fostering open communication and collaboration among team members.
• 6. Continuously evaluate and improve processes and workflows to streamline operations and improve efficiency.
• 7. Ensure compliance with company policies and procedures, as well as local regulations and laws.
• 8. Maintain a high level of professionalism and customer service while interacting with customers and other stakeholders.

Mar 2017 – Sep 2018 · 1 yr 6 mos

• 1. Manage daily operations at multiple Uber Partner Sewa Kendra's in Uttar Pradesh, ensuring that all customer inquiries and issues are resolved in a timely and effective manner.
• 2. Handle support escalations, investigating and resolving complex issues and providing guidance and support to team members as needed.
• 3. Analyze data and generate reports to identify trends, insights, and areas for improvement, using this information to develop and implement strategies that drive operational excellence.
• 4. Collaborate with internal stakeholders, including senior leadership, to align operational priorities with business objectives and ensure timely execution of projects and initiatives.
• 5. Provide training and support to team members to ensure consistent delivery of high-quality service and adherence to standard operating procedures.
• 6. Monitor and maintain inventory levels and conduct regular audits to ensure accuracy and completeness of records.
• 7. Maintain compliance with industry regulations and standards, ensuring that all operations are conducted in a safe and ethical manner.
• 8. Proactively identify and mitigate operational risks and issues, escalating to senior management as necessary.
• 9. Develop and maintain a positive and supportive team culture, fostering open communication and collaboration among team members.

May 2016 – Feb 2017 · 9 mos · Lucknow, Uttar Pradesh, India · On-site

• As a Sales Advisor at Nissan, I would be responsible for driving sales of Nissan vehicles through exceptional customer service and effective sales techniques. Your primary role would be to guide customers through the entire sales process, from initial contact to final purchase, ensuring that they receive a high-quality customer experience and a vehicle that meets their needs.
• My key responsibilities as a Sales Advisor at Nissan:
• 1. Building and maintaining strong customer relationships: I would be responsible for building long-term relationships with customers, understanding their needs and preferences, and providing personalized recommendations to help them find the perfect Nissan vehicle.
• 2. Conducting vehicle demonstrations and test drives: I would be responsible for demonstrating the features and benefits of Nissan vehicles and facilitating test drives to help customers make informed purchasing decisions.
• 3. Managing the sales process: I would be responsible for managing the entire sales process, from initial contact with customers to closing the sale and ensuring customer satisfaction.
• 4. Providing exceptional customer service: You would be responsible for ensuring that customers receive exceptional service throughout the sales process, including prompt responses to inquiries, clear communication, and follow-up after the sale.
• 5. Achieving sales targets: I would be responsible for achieving sales targets set by Nissan, using effective sales techniques and strategies to close deals and increase revenue.
• As a Sales Advisor at Nissan, I would play a crucial role in driving the success of the company by providing exceptional customer service and driving sales of Nissan vehicles.