Aug 2022 – Oct 2022 · 2 mos · Athens, Attiki, Greece · On-site

• Member of the Obrela’s Security Operations Center providing Managed Security Services to multiple clients.
• Key responsibilities:
• Monitoring a wide range of internal and outsourced digital assets.
• Triage security alerts and conduct investigations on multiple SIEM’s, EDR’s and Microsoft Security products.
• Report-writing and communication with the company’s clients.

Jan 2022 – Jul 2022 · 6 mos · Marousi, Attiki, Greece · Hybrid

• Member of one of the ZTE Global Engineering Outsourcing Teams where I oversaw the successful coordination and execution of outsourced technical projects, ensured seamless communication, timely deliverables, and efficient resource allocation while maintaining strong vendor relationships.
• Achievements:
• Awarded as the Best Team Leader, leading a team of 44 colleagues .
• Awarded as 1 of 4 Outstanding Individuals among a pool of 230 peers.
• Bridged the cultural and technical-jargon related “communication gap” between my Chinese project leaders and Greek Subcontractors.
• Key Responsibilities:
• Led the subcontractor vetting process, ensuring adherence to internal certification benchmarks.
• Regularly audited subcontractor output to guarantee performance standards.
• Collaborated as an integral member of the global team, exploring potential material suppliers.
• Actively engaged with the outsourcing purchasing team, aiding in project bidding and seamless execution.
• Oversaw technical project management with subcontractors, ensuring timely and quality delivery.

Jan 2021 – Dec 2021 · 11 mos · Koropi, Attiki, Greece · On-site

• At my tenure as a Technical Project Manager in Zogometal, I had the privilege of orchestrating the development and expansion of Napoleon Grills' digital presence and marketing strategies tailored to the Greek market. Collaborating hand-in-hand with business owners, I was instrumental in aligning the company's strategic vision with the unique demands and opportunities of the local market.
• Achievements:
• Independently developed a lightweight iOS app using SwiftUI. Designed primarily for security staff, the app served as a digital counter, helping them effectively monitor and manage the number of individuals inside retail stores or attending public events, ensuring compliance with capacity restrictions for public health safety during the COVID19 pandemic.
• Fostered exceptional customer relationships, leading to personal mentions in positive company reviews, with clients highlighting their outstanding experience with me by name.
• Successfully directed the digital representation and market expansion of Napoleon Grills in Greece.
• Provided expertise and initiatives that ensured seamless operations during the COVID-induced global product delivery crisis, marked by significant shipping delays.
• Key Responsibilities:
• Initiated and nurtured new sales channels to further the company's product reach.
• Led the design and execution of B2B partner training programs, ensuring a universal and effective sales approach to end consumers.
• Conducted audits of B2B partners, ensuring alignment with KPIs and maintaining high levels of customer satisfaction.
• Fostered productive relationships with third-party suppliers and contractors, digital agencies and software vendors.
• Addressed operational challenges, leveraging digital tools such as cloud services and project management software to navigate the COVID-driven disruptions. This also included employee training, ERP system overhaul, and more.

Jan 2019 – Dec 2020 · 1 yr 11 mos · Marousi, Attiki, Greece · On-site

• Following a successful year of establishing a solid IT foundation, I got promoted into the role of IT Manager. I played a central role in launching new e-shops for major brands we held exclusive distribution rights for in the Greek market, such as Weber barbecues and Lodge cast iron skillets. My involvement ranged from managing the entire creation process of lodgecastiron[.]gr to joining forces with the Global Weber team for the creation of the weber[.]com/gr segment. Beyond these projects, I was the go-to person for onboarding employees technologically and addressing any IT-related challenges within the company’s physical sites.
• Achievements:
• Launched e-shops for flagship brands and contributed to the development of major brand websites.
• Efficiently onboarded and trained employees, ensuring a smooth transition into the company's IT environment.
• Directly managed digital projects to adapt to changing needs, notably during the COVID pandemic.
• Key responsibilities:
• Planned and advised on new technology integrations.
• Led the onboarding and technical training for new hires.
• Implemented digital projects to enhance operations, especially during remote work demands in the COVID era.
• Explored and proposed avenues for digital system improvements.
• Fostered productive relationships with third-party suppliers, digital agencies, and software providers.
• Guided the development and maintenance of the company's web assets.

Jan 2018 – Dec 2018 · 11 mos · Marousi, Attiki, Greece · On-site

• During the initial time of my employment as an IT Specialist at KYSO SA, I embarked on a mission to lay the foundation for robust tech and security hygiene practices within the company. I started with the discovery and secure storage of all critical digital accounts and credentials, documented IT assets and personally orchestrated the upgrade of a vast array of technical equipment spanning both our major retail store and a privately-owned warehouse.
• Achievements:
• Built foundational tech and security hygiene culture at KYSO SA.
• Orchestrated a sweeping upgrade of technical equipment across 2 different physical sites.
• Successfully optimized and revamped the entirety of the company's web presence.
• Key responsibilities:
• Market research and business set up of technical equipment (PCs, network, UPS etc.)
• Provide support to employees, build and troubleshoot computers and company's IT equipment.
• Internal Information Security Consultant.
• Monitor company's internal server for proper function, monitor backups and report issues to external partners.

Jan 2017 – Dec 2017 · 11 mos · Athens, Attiki, Greece · On-site

• At Winedot Ltd., I had the rewarding opportunity to lead the entire development cycle of the official Nespresso PRO website for Greece. My role was pivotal in ensuring that every stakeholder worked in harmony to bring the vision of the project to reality.
• Achievements:
• Successfully coordinated and managed the development of the Nespresso PRO website from inception to launch.
• Enhanced collaboration between internal teams and external partners, ensuring seamless project execution.
• Key Responsibilities:
• Coordinated efforts between multiple teams including developers, graphic designers, and marketing specialists.
• Leveraged Kanban board software to track, monitor, and control tasks for new and ongoing web projects.
• Regularly engaged with clients through meetings to align on project deliverables and capture evolving requirements.
• Played an instrumental role in website Quality Assurance (QA) testing, ensuring the final product met the desired standards.
• Skill Development:
• Sharpened my abilities in conducting technical reviews for projects assigned to external professionals, including developers and designers.
• Gained hands-on experience in website functional testing and provided constructive technical feedback through detailed presentations and reports.
• Strengthened my communication skills, often serving as the bridge between the client and diverse project stakeholders.
• Developed proficiency in managing conflicts, negotiating deadlines, and securing favorable terms in subcontractor offers.

Jan 2016 – Sep 2016 · 8 mos · Ministry of Defence, Psychiko Attiki · On-site

• During my mandatory military service in Greece, I had the honor of serving as an Electrical Engineer, becoming an integral part of the Incident Response Team of the Hellenic Navy. This role, attained after successfully passing written exams set by the Ministry of Defence supervised by lieutenant A.Korovesis, placed me at the forefront of several critical responsibilities.
• Achievements:
• Completed specialized military training and passed rigorous written exams to serve in a pivotal technical role.
• Successfully executed incident response duties during crucial power outages and emergencies.
• Key responsibilities:
• Rapidly responded to power outage incidents, including initiating electric generators and ensuring safe evacuation, particularly from elevators.
• Assisted in fire incident response, ensuring safety protocols were adhered to.
• Played an instrumental role in Business Continuity/Disaster Recovery (BC/DR) planning and execution, by providing best practices in maintaining backups.
• Assisted in the procurement process, being an active member of the team purchasing technical equipment and network supplies.
• Provided essential computer technical support to team members and broader military personnel.
• Note: Verification documents for this work experience are available upon request.

Mar 2015 – Mar 2015 · 0 mo · Metamorfosi, Attiki, Greece · On-site

• During the final phase of my internship, I had the privilege to take a glimpse into the heart of telecommunications infrastructure. Partnering with a seasoned field technician, I was exposed to the hands-on side of the telecommunications industry, gaining an understanding of the vital on-site operations.
• Achievements:
• Collaborated closely with an expert field technician, learning the nuances of diagnostics and repairs.
• Key responsibilities:
• Assisted in on-site technical support to promptly address and rectify client issues.
• Observed and aided in diagnostics & repairs of telecommunications infrastructure equipment.
• Worked alongside experienced professionals to understand best practices and industry standards.

Dec 2014 – Feb 2015 · 2 mos · Metamorfosi, Attiki, Greece · On-site

• In the context of my role-rotation during the internship, I was placed in the 2nd level technical support department. There, my focus shifted towards addressing and resolving technical challenges faced by our business clients.
• Achievements:
• Gained familiarity with using advanced software tools for remote network management and monitoring.
• Key responsibilities:
• Dedicated troubleshooting for problems reported by business clients.
• Efficiently used ticketing systems to document and manage client issues.
• Prepared detailed internal reports to provide insights and updates to the team.
• Utilized specialized software for real-time monitoring and remote management of telecommunication networks.

Oct 2014 – Nov 2014 · 1 mo · Metamorfosi, Attiki, Greece · On-site

• Beginning my internship at a renowned telecommunications organization, I was positioned within the CPE (Customer Premises Equipment) testing department. There, I dug deep into evaluating the functionality of modem-routers designated for home usage.
• Key responsibilities:
• Continuously evaluating and ensuring the proper functioning of modem-routers.
• Utilizing specialized software tools tailored for CPE testing.
• Undertaking firmware restoration tasks when required to ensure optimal device performance.