Jun 2024 – May 2025 · 11 mos · Kochi, Kerala, India · Remote

• As a strategic operations leader, I implemented process frameworks using the IPO Model, establishing measurable KPIs to track project performance. By optimizing the resource pyramid and streamlining operations, I achieved $100K in monthly cost savings. I transitioned two engagements from staff augmentation to POD models, enhancing margins and customer value.
• Standardizing delivery practices across accounts led to a 15% improvement in service consistency, while reusable templates and tools accelerated presales asset creation by 25%. I revamped SEO strategies and email marketing, driving higher lead generation.
• To expand service offerings, I initiated three strategic partnerships and conducted PoVs on AI-driven coding assistants, improving productivity by 15%. Additionally, I launched customer referral programs and refined recruitment processes, expediting hiring. My contributions drove business scalability, operational efficiency, and enhanced customer satisfaction, reinforcing the company’s market position and service excellence.

Sep 2022 – May 2024 · 1 yr 8 mos · India

• In my role, I manage pre-sales, automation/performance testing practices, and innovation within the software testing sector, where I focus on implementing transformative strategies and enhancing testing capabilities. My responsibilities include administering learning and development, advancing test innovations, and guiding solution development to boost both efficiency and effectiveness. Additionally, I direct inbound marketing efforts to strategically position our offerings in the market.
• My achievements include:
• Spearheading collaborations with sales teams to protect and expand testing revenues, achieving sustained business growth.
• Implementing industry-leading strategies in automation, performance engineering, and DevSecOps to enhance testing capabilities.
• Developed strategies to boost revenue from existing customers by 15%, securing long-term partnerships.
• Leading comprehensive responses to RFIs and RFPs, aligning with client goals to secure projects.
• Standardized quality practices across customer accounts, achieving a 10% improvement in service delivery consistency..
• Driving innovation with new testing frameworks, reducing costs and improving test cycle speed.
• Conducted audits and applied quality engineering practices that enhanced project outcomes by reducing defects by 40%.
• Designed effective market strategies and cultivated strategic partnerships, expanding business reach by 35%.
• Executed marketing strategies that improved brand recognition and generated a 50% increase in inbound leads
• Created training programs that enhanced team skills and established a culture of continuous learning,

Jun 2022 – Sep 2022 · 3 mos · India

• I led pre-sales and software testing efforts, focusing on enhancing our testing methods and building our team's skills. My responsibilities included pioneering new testing processes, establishing rigorous team training, and initiating the development of effective testing solutions. Here are some of my key achievements:
• I established and streamlined pre-sales documents, cutting the time to respond to RFPs by 50%, which made our proposal process quicker and more effective.
• I crafted specific email content for outbound marketing campaigns, leading to a 25% increase in leads, thus boosting the success of our marketing efforts.
• I initiated significant improvements in our testing methods, which increased our process efficiency by 25% across various teams.
• I led a training program that enhanced the skills of over 25 team members in advanced testing techniques, which increased our productivity and improved the quality of our services.

Aug 2021 – Jun 2022 · 10 mos · India · Remote

• I managed DevOps and Software Test Engineering services from end to end, encompassing pre-sales, delivery, and talent management. My responsibilities included overseeing profitability, driving capability development, and spearheading innovation within the teams. I ensured successful project executions and cultivated a skilled workforce to meet and exceed both client expectations and business objectives. My achievements include:
• Conducted the assessment of the current practice maturity and defined a 24-month roadmap
• Defined Strategy for Virtual Assistant and Robotic PRocess Automation based Testing
• Defined User Story Validation Framework and Integrated the framework with Agile Management Tools
• Identified new partner Solutions to enhance service capabilities Test Analytics, DevOps, Test Data Management, and Test Environment Management
• Designed and Rolled out reusable test packs for Mobile Testing, Accessibility, and Localization Testing

Apr 2015 – Aug 2021 · 6 yrs 4 mos

• Expanded and defended testing revenues of more than 100 million dollars by collaborating with sales and account teams
• Guided project teams in transition through stabilization phases and offered oversight to the establishment of 8 large testing engagements
• Led more than 30 maturity assessments using industry standards, such as Test Process Improvement and Test Maturity Model integration (TMMi)
• Performed bi-weekly health checks of top 10 engagements and ensured improvements via the adoption of quality engineering practices
• Assessed new partnership opportunities, maintained relationships with strategic partners and developed go-to-market strategies
• Designed change management strategies to ensure 100% adoption of solutions by collaborating with IT and business stakeholders
• Established Quality Center of Excellence to provide functional and non-functional testing services
• Facilitated collaboration between business analysts, developers, support, and quality engineers resulting in a defect containment rate of 99 percent
• Efficaciously executed test solutions to continuously monitor application by deploying AI-based production feedback analyzers

Apr 2014 – Mar 2015 · 11 mos

Sep 2012 – Mar 2014 · 1 yr 6 mos

Nov 2008 – Aug 2012 · 3 yrs 9 mos

Aug 2008 – Nov 2008 · 3 mos

•  Handling the test environment for the testing teams of CRM Product
•  Planning the Testing Phase and deciding interim deadlines for completion of activities

Mar 2003 – Jul 2008 · 5 yrs 4 mos

•  Handling analysis of requirements and design.
•  Planning the Testing Phase and deciding interim deadlines for completion of activities.
•  Estimating time for Test script/Test Case writing and Execution.
•  Task allocation to Team Members and monitoring the same.
•  Functional and Regression testing of Misys Copath/Laboratory/Encompass/Collection Manager/Clinical Financials product and enhancements to it.
•  Coordinating with onsite counterparts.
•  Automating Functional and Regression Tests using WinRunner and QTP.
•  Logging and maintaining defects in Siebel and reporting defects/metrics to Management.
•  Preparing monthly & weekly status reports and maintaining automation/manual testing related procedures.
•  Developing keyword driven testing frameworks for manual and automated testing.
•  Provide trainings to the onsite and offsite team’s on manual testing and tools like Winrunner/QTP

Jan 2003 – Jan 2007 · 4 yrs

Jan 2000 – Jan 2003 · 3 yrs

•  Managing a group of 6 testers.
•  Monitoring Source Code Control using VSS and Win CVS for all the Projects.
•  Handling ISO standards for all the Projects
•  Preparing Test plans and Test Cases