Dec 2015 – Jul 2018 · 2 yrs 7 mos

• Extensive diary & travel management of MD & CEO
• 2. Managing communication and relationships with key internal and external stakeholders.
• 3 Monitor Executive’s emails daily and noting/follow up on urgent deadlines
• 4. Confidential high level administrative support to the MD.
• 5. Event management including team meetings, social functions & team conferences, birthdays.
• 6. Prepare expense reports and manage payments.
• 7. Undertaken some adhoc personal errands & projects for the MD as directed.
• 8. Booking of group & Personal Travel both domestic and international.

Jul 2013 – Jun 2015 · 1 yr 11 mos

• Admin Manager: Texports International Private Limited: Mumbai 07/13 – 06/15
• 1. Coordinated, assisted and provided EA support to the “Head of business” and his team of 12 staff
• 2. Dealing with vendors/service providers like suppliers, courier, etc timely.
• 3. Keeping details of all petty cash expenses with proper approvals from Director, forwarding details of all expenses to Accounts team.
• 4. Taken care of reimbursement claims of personnel, ensure control and timely payment of the same after approval of the competent authority.

Jun 2012 – May 2013 · 11 mos

• . Handling a team of 12 people of operations including 1 subject matter expert & 1 supervisor.
• 2. Reconciliation: Closing end to end insurance process starting from application received from customer till the acknowledgement from customer for policy receiving is kept in record.
• 3. Reporting: Presenting TAT report to ensure timely response of all insurance companies for motor & as well non-motor policy.
• 4. Prepared weekly and monthly MIS report regarding performance of the peers for monthly review meeting.
• 5. Built Escalation Matrix for the organization to address customer grievances in timely manner & to resolve within defined TAT.

Sep 2010 – Jun 2012 · 1 yr 9 mos

• 1. Demonstrating and explaining the terms and conditions of life insurance policies, premium calculation and customization of the insurance program.
• 2. Develop new accounts and maintained the existing accounts.
• 3. Provided training to new employees on subject matter.

Jan 2010 – Jun 2010 · 5 mos

• . Checking and authorizing loan application form.
• 2. Calculation of mortgage payments
• 3. Handling Customer Complaints and escalations.

Jan 2006 – Jan 2010 · 4 yrs

• 1. Handled a team of 20 advisers of admin & assessment process of new business.
• 2. Maintain individual performance and development plans for each team member with effective mentoring and performance feedback.
• 3. Analyze detailed financial and credit data, matching customer needs with an application received.

Mar 2004 – Jan 2006 · 1 yr 10 mos

• Worked with software company REDWOOD in HTML & XML documentation. Joined on Mar 2004 as process executive & then promoted to quality checker.