Feb 2021 – Sep 2021 · 7 mos

Jul 2018 – May 2019 · 10 mos

Sep 2017 – Jul 2018 · 10 mos

Jan 2016 – Sep 2017 · 1 yr 8 mos · West Coast

May 2015 – Aug 2016 · 1 yr 3 mos

• Direct HR and Daily Operations of company. Established HR Policies and Procedures for company.
• Researched, developed, compiled and maintained company’s Employee Handbook.
• Own the Employee On-Boarding Program (send out offer letters, benefit & compensation packet, conduct background check, ensure documents are collected and completed in a timely manner – i9, w4, direct deposit, etc.).
• Administered multi-states Healthcare, FSA, 401k, Payroll, Unemployment Insurance (UNUM), and misc. HR matters.
• Processed multi-states payroll and employee expenses. Responsible for multi-states business registrations and file WA State City Taxes (Bellevue, Issaquah, Seattle, Redmond).
• Worked closely with immigration lawyer on H1B/Green Card application and processing for employees.
• Experience working with ADP, Paychex, Ceridian and Quickbooks.
• Created documents, record, update, and maintain employee and contractor profiles.
• Ensured office orderly, order office supplies, and misc. tasks;

Dec 2011 – May 2015 · 3 yrs 5 mos · Kent, WA

• Responsible for overall Branch Operations.
• Manage employee daily performances, record keeping towards annual review, and maintain confidential personnel files; conduct employees’ annual reviews.
• Coordinate new hire on-boarding with HR Dept for WA Region Branches (3 branches).
• Complete new hire packet and submit to HR Dept (verify I9, personnel profile, etc.).
• Screen resumes, schedule and conduct interviews, and recommend candidate for hire.
• Perform annual performance evaluation for staff and submit for approval/raise/promotion.
• Provide continuous work training to employees and coordinate special trainings for all WA Region
• Responsible for staff coaching and counseling, performance management, training and development, establishing and maintaining employee relations, and creating and facilitating team building activities.
• Ensure customer satisfaction by providing courteous customer services and resolving inquiries.
• Serve as a coach between employees and upper management to resolve personnel issues and assist Branch Manager with miscellaneous projects/duties.
• Adjust and approve employee time clocks for payroll processing on Ceridian.
• Plan and organize bank related events/promotion; coordinate with vendors/event managers.
• Support branch activities - serve as a liaison between Loan Dept, Operations Dept, and Headquarter.
• Serve as WA State Mortgage Loan Originator NMLS#: 962468
• Operations Supervisor July 2009 - December 2011
• Operations Assistant July 2007 - July 2009
• Teller July 2004 - June 2007