Piyush Makhija

Business Development Executive

Ho Chi Minh City, Vietnam3 yrs 10 mos experience

Most Likely To Switch

Key Highlights

Proven track record in project management and business development.
Expert in leading teams to achieve operational excellence.
Strong problem-solving skills with a focus on data quality.

Stackforce AI infers this person is a seasoned professional in Market Research and Operations Management.

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Skills

Core Skills

Business ManagementProject ManagementOperations Management

Other Skills

SalesforceGoogle Data StudioMicrosoft ExcelStatisticsOperational AnalysisCloudData ManagementGoogle SheetsOperationsData AnalysisStatistical Data AnalysisMySQLSQLTableauPython (Programming Language)

About

As a seasoned manager with a proven track record of success in both project management and business development, I am an expert at driving results and leading teams to achieve their goals. My strong leadership skills and ability to think outside the box have allowed me to successfully lead and manage complex projects, ensuring they are completed on time and within budget. My ability to communicate effectively and build strong relationships with stakeholders has been a key driver in my success. And yeah, I love problem solving. Email: piyush.mak@hotmail.com

Experience

Hexaview technologies inc.

Associate Business Manager

Apr 2023 – Present · 2 yrs 11 mos · Noida, Uttar Pradesh, India · Hybrid

SalesforceBusiness Management

Dhruva research

Manager - Strategy & Operations

May 2022 – Apr 2023 · 11 mos · Gurugram, Haryana, India

Managed end-to-end field operations for survey-based data projects, focusing on team performance, cost control, and data quality.
Recruited, trained, and managed Managers, Assistant Managers, Team Leads, and field agents to ensure operational readiness across regions.
Oversaw daily survey operations, consistently meeting data collection targets aligned with business timelines and quality standards.
Monitored multiple projects simultaneously, ensuring on-time delivery and high data reliability to support client and internal reporting needs.
Implemented practices to improve team retention and engagement, reducing turnover and maintaining delivery consistency.
Identified and executed cost-reduction measures, helping lower per-sample survey costs and improve operational margins.
Led periodic training to reinforce compliance with survey protocols and quality frameworks.
Delivered real-time performance feedback to field teams, improving data accuracy and reducing rework.
Conducted ground visits to identify data gaps and designed corrective measures, improving overall data quality metrics.
Built a bench of ready field staff to avoid operational disruptions in under-resourced locations.
Addressed escalations and operational incidents quickly by collaborating with cross-functional teams, ensuring minimal impact on timelines or budgets.

Google Data StudioMicrosoft ExcelProject Management

Urban company

Operations Research Analyst

Mar 2021 – Sep 2021 · 6 mos

Worked on improving service quality and operational effectiveness in the men’s grooming category.
Improved overall service rating from 4.3 to 4.8, the primary goal of the project.
Built retraining modules for service partners to help them identify and address common quality issues.
Used real-time data to perform root cause analysis on customer complaints and low ratings.
Designed and implemented training programs for 200+ trainers to standardize service quality.
Managed a team of 30+ trainers to ensure smooth field operations and training delivery.
Developed surveys and questionnaires to assess training effectiveness and partner understanding.
Contributed to onboarding new service partners through targeted lead generation activities.
Conducted regular feedback and review sessions to ensure alignment with company SOPs.

StatisticsOperational AnalysisOperations Management