Sep 2022 – Aug 2023 · 11 mos · London, England, United Kingdom

• As Operations & Projects Manager at Mrs Wordsmith I am helping to organise and streamline operations across the whole company and all of its external agency partners. I act as a one man project management office to centralise, standardise and track the company’s projects to measure both capacity and performance. My aim is to empower the teams here to produce their best work and maximise the impact they can have on our audience through process design and optimisation.
• Projects:
• Provided project management support to product development teams collaborating with Sesame Workshop, DK publishing and efficacy workshops to inform on product roadmap through marketing data and user testing.
• Provided project management for the "Readiculous" learn-to-read app. Helping lead the team's agile product development efforts, owning all animation production, production scheduling, contract negotiation and playtesting.
• Project managed web analytics, web design and web development teams to improve CRO, UX and SEO across PDP, PLP, Homepage and cart pages.
• Project managed multiple external partners and coordinated with the CMO to deliver on a combined global company marketing calendar each quarter.
• Project managed work with the CFO and accounting teams to implement automation solutions for US sales tax.
• Collaborated with legal consultants to work on compliance documentation including production of the company's full e-commerce terms and conditions and privacy policy.
• Across all projects I've been working directly with the CMO, Director of Business Development, Creative Director, Director of Curriculum, Design Lead, external marketing, PR, social and web analytics agencies, strategy consultants and the CEO/owner himself.

Jul 2021 – Sep 2022 · 1 yr 2 mos

• As Content Operations Manager at Up Learn I lead the content operations department in their work to support the content teams - improving the efficiency of production.
• My role is principally to empower my direct reports to do their best work and lead them in our efforts to optimise the way Up Learn produces world class educational content. Content Operations also has responsibility for developing and standardising the tools used throughout the company to predict, monitor and report on content production.
• Additionally I take responsibility for operationalising solutions to brand new content production projects. In the past this has included a solution to fixing post launch content but most recently I personally steered a hand picked production team from Content in the development of our first ever ‘Turbo’ course. The production predictions for this innovative new Content output were the most accurate the company has ever experienced and the efficiency of content production was the highest we had ever achieved.
• In the Post Production Lead part of this role I am in charge of all Post Production in the company. I manage our team of Post Production Coordinators in their duties. I coach them with fortnightly 1-1s, allocate freelance resource between projects, manage budgets and set performance targets for Post Production at Up Learn. I also personally coordinate freelance resource for the production of special projects and report on the status of Post Production as a whole to our Content Leadership team.

Dec 2020 – Jul 2021 · 7 mos

• After under a year working to build Up Learn's Content Operations team I have been promoted to the role of Senior Content Operations Specialist. I am in charge of managing the entire post-production process for all of Up Learn's content development from the core educational product's platform content through to the post-production of marketing videos. I chiefly act as the central coordinator for mapping, monitoring and improving upon our content production processes both in-house and with our extensive array of external partners.
• This role also carries with it the scope to begin to build out the Content Operations department at Up Learn as the company expands in the future by helping to develop a vision and roadmap for how content production and post-production will be managed.

Aug 2020 – Jul 2021 · 11 mos

• In this role I had to coordinate a team 20+ freelance voice artists, audio editors, video editors and reviewers to turn raw animations and scripts into full final videos for the Up Learn platform. I was in charge of maintaining our quality standards as the freelance team grew. I designed and introduced a new induction and training system for new freelance hires and reported on post-production status to the wider content team.

Jan 2020 – Dec 2020 · 11 mos

• A role coordinating the production of animation content all the way from script writing through to final video launch.
• The role demands a quantitative skill set, strategic mind and creative problem solving along with lots of personnel management. Day to day, I am building new digital tools to help track and manage the flow of production work across squads, coordinating a large pool of freelancers through post production and facilitating content launches on the Up Learn e-Learning platform. Project and production management are at the forefront of my responsibilities as is implementing continuous improvement projects with agile and lean techniques to optimise the flow of creative content through our in-house and external production processes.

Sep 2019 – Jan 2020 · 4 mos

• As an animator, I take scripts written by the learning executive department and create animations for the stories they develop. I use after effects and premier pro among other tools to create character/object graphics and animations. I work specifically on scripts that teach Maths and Mechanics A level.

Jan 2019 – Sep 2020 · 1 yr 8 mos · London, United Kingdom

• Work as a member of the publicity team and with external partners to design and manage campaigns and content across Twitter, Facebook, Youtube and Instagram to market performances and services.
• Introduced new tools and processes to ensure efficiency and planning in creative content and social media campaigns e.g. introducing an editorial calendar for content planning.
• Work alongside creatives to ensure campaign plans are aligned and uniformity in brand representation.

Oct 2018 – Sep 2019 · 11 mos · Cambridge, United Kingdom

• In charge of championing the lean ethos at Heraeus Noblelight Ltd. Cambridge. Coordinated the efforts of design, planning, purchasing and operations in order to maximise efficiency and minimise waste.

Jun 2018 – Aug 2018 · 2 mos · Cambridge, United Kingdom

• Created a three week curriculum designed to introduce students aged 13-18 to engineering. I was responsible for deciding what to teach, how to deliver the content and managed a team of teachers and tutors to roll out the course across the summer school. Classes ran for 4 hour blocks every week day so ensuring the material was taught using a verity of techniques was essential. As well as scheduling a timetable of tutors, I delivered 60% of the course myself, standing in front of classes of 15 for 4 hours at a time each day. Feedback was extremely positive with 100% of students saying they found my course interesting and engaging.

Jul 2017 – Oct 2017 · 3 mos · Yeovil

• I was in change of improving the way the company use media to improve the business's online presence. This involved updating the sitemap of the website to incorporate a new homepage for Food and redirecting people to and from this page to other parts of the site. Uploading new menus and reformatting many existing pages to improve navigation, information delivery and aesthetics.
• Also I spearheaded the creation of a series of advertisements videos for the company to gauge the customer-audience response and trial whether this is an avenue the business should continue to pursue in order to attract new customers. Finally I was also responsible for managing the company's social media presence.

Jun 2017 – Apr 2018 · 10 mos · London, United Kingdom

• Worked as a member of the development team to produce concepts for new game shows and competition series that were pitched to commissioners at Channel 4, BBC and ITV.
• Worked as a content specialist challenge designer for the Channel 4 series LEGO MASTERS. Designed the first round of the competition and worked on set with contestants and production to set up challenges. Took on a contributor care role where I stayed with the Contributors throughout their journey acting as a principal liaison between them and the executive producer team.

Oct 2016 – Jun 2017 · 8 mos · Cambridge, United Kingdom

• In charge of sourcing all technological infrastructure for the 2000+ person event.
• Negotiating with external contractors and liaising between acts and tech companies to ensure backline and Tech Spec was met.
• Attending meetings at the local council to negotiate noise and light pollution levels.
• Managing a team of runners and assistants on the night of the ball to ensure smooth running of the event.

Jul 2016 – Aug 2016 · 1 mo · Sherborne, Dorset

• My role involved managing students on the summer school. Leading them on trips, running activities, entertaining them and generally supervising them during their stay. I helped teach and run sports sessions for the kids in which I was responsible for up to 20 children at a time.

Oct 2015 – Mar 2019 · 3 yrs 5 mos · Cambridge, United Kingdom

• Spearheaded the rebranding of the group across all digital platforms.
• Designed content and campaigns to attract a range of audiences.
• Used analytics to coordinate strategic approaches to dropping content to build audience engagement at peak times and swell publicity towards key events in the yearly calendar.

Jul 2015 – Sep 2015 · 2 mos · Ashcott, Somerset

• I managed projects through from their commission to completion, participating in every step in-between. I worked on the design, manufacture and testing of a blade-impact-test-rig for Rolls Royce, a shaped charge for a BBC documentary and a tracking device for the MOD among other things. A personal highlight was the design and manufacture of a high pressure nitrogen cannon for Rogue One - A Star Wars story. I had to communicate with many different stakeholders up and down the supply chain.

Apr 2013 – Apr 2014 · 1 yr · Sherborne, England, United Kingdom

• Hosted the “That’s Classic” classical music show every Wednesday afternoon 4-6pm. I wrote the script for the show, chose the music and hosted while operating the desk. Each week I would focus on music from a famous historical composer, host a special guest in the studio and add a piece to the “classical hall of fame”.