Bodhisatta Ghosh

Operations Associate

Cologne, North Rhine-Westphalia, Germany5 yrs experience

Most Likely To Switch

Key Highlights

Proficient in System Administration and IT Service Management.
Experienced in managing cloud infrastructure with AWS and Azure.
Skilled in Agile methodologies and project management.

Stackforce AI infers this person is a Cloud Infrastructure Engineer with strong System Administration and IT Service Management expertise.

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Skills

Core Skills

System AdministrationIt Service Management

Other Skills

SlackJamfTroubleshootingConfluenceIdentity and Access Management (IAM)Azure Active DirectoryService-Level Agreements (SLA)Data PrivacyGeneral Data Protection Regulation (GDPR)Data Protection LawInfrastructureMicrosoft AzureAmazon S3Service DeskOffice 365 Administration

About

An ambitious graduate of Telecommunication Engineering, embarking on a postgrad M.Eng. Information Technology aspiring to flourish as Cloud Infrastructure Engineer. Experienced Engineer with a demonstrated history of working in System Administration. Skilled in AGILE methodologies and Project Management .

Experience

Eurowings digital

IT Administrator

Jun 2023 – Present · 2 yrs 9 mos · Cologne · Hybrid

Inventory & order management.
Slack Administration.
Atlassian Administration.
Configuration and administration of Mac devices over Jamf.
IT Tools licensing and Renewal management.
Installation of IT Hardware and IOT devices across the office.

SlackJamfSystem AdministrationIT Service Management

Clark

IT System Administrator

May 2022 – May 2023 · 1 yr · Frankfurt am Main, Hesse, Germany

User creation, Group assigning and Policy Management over G-suite.
Creation of Groups, Roles and Policies over Jumpcloud to administrate MAC / Windows Devices.
Slack Administration & Atlassian Workspace ( Jira & Confluence ) Administration.
Backing up Data to AWS S3 buckets and setting up rules for intelligent tearing based on requirements.
Monitoring and Creating secure VPN's between on-premise and AWS VPC.
Writing scripts to automate application installation over PowerShell/Linux
Configuring and installation of new Switches, Printers, etc.
Ordering and keeping track of Office IT inventory.

TroubleshootingConfluenceSystem AdministrationIT Service Management

Bt

Associate Engineer

Jul 2019 – Sep 2021 · 2 yrs 2 mos · Kolkata Area, India

Manage the resolution process for all P2 & P3 and other critical incidents from inception to resolution thus providing First Level IT support.
Installation of Routers, Switches & Servers with appropriate cabling requirements .
Creation of New user accounts along with assigning them to appropriate groups and assigning group policies using Active Directory and Setting up Virtual Machine Environment,
Maintain inventory for equipments keep records of warranty for all tools and equipments.
Documents all records for equipments, prepare time sheets and administer back up equipments at all times.
Take part in weekly service conference calls with Service Account Management, to discuss regarding the tickets which missed SLA, thereby creating the SLA cashback report.
Needs to maintain close relations with third parties, like vendors, to be able to monitor progress of reported problems and escalate according to the escalation matrix for a quicker resolution.

TroubleshootingConfluenceSystem AdministrationIT Service Management