Bodhisatta Ghosh

Operations Associate

Cologne, North Rhine-Westphalia, Germany5 yrs experience
Most Likely To Switch

Key Highlights

  • Proficient in System Administration and IT Service Management.
  • Experienced in managing cloud infrastructure with AWS and Azure.
  • Skilled in Agile methodologies and project management.
Stackforce AI infers this person is a Cloud Infrastructure Engineer with strong System Administration and IT Service Management expertise.

Contact

Skills

Core Skills

System AdministrationIt Service Management

Other Skills

SlackJamfTroubleshootingConfluenceIdentity and Access Management (IAM)Azure Active DirectoryService-Level Agreements (SLA)Data PrivacyGeneral Data Protection Regulation (GDPR)Data Protection LawInfrastructureMicrosoft AzureAmazon S3Service DeskOffice 365 Administration

About

An ambitious graduate of Telecommunication Engineering, embarking on a postgrad M.Eng. Information Technology aspiring to flourish as Cloud Infrastructure Engineer. Experienced Engineer with a demonstrated history of working in System Administration. Skilled in AGILE methodologies and Project Management .

Experience

Eurowings digital

IT Administrator

Jun 2023Present · 2 yrs 9 mos · Cologne · Hybrid

  • Inventory & order management.
  • Slack Administration.
  • Atlassian Administration.
  • Configuration and administration of Mac devices over Jamf.
  • IT Tools licensing and Renewal management.
  • Installation of IT Hardware and IOT devices across the office.
SlackJamfSystem AdministrationIT Service Management

Clark

IT System Administrator

May 2022May 2023 · 1 yr · Frankfurt am Main, Hesse, Germany

  • User creation, Group assigning and Policy Management over G-suite.
  • Creation of Groups, Roles and Policies over Jumpcloud to administrate MAC / Windows Devices.
  • Slack Administration & Atlassian Workspace ( Jira & Confluence ) Administration.
  • Backing up Data to AWS S3 buckets and setting up rules for intelligent tearing based on requirements.
  • Monitoring and Creating secure VPN's between on-premise and AWS VPC.
  • Writing scripts to automate application installation over PowerShell/Linux
  • Configuring and installation of new Switches, Printers, etc.
  • Ordering and keeping track of Office IT inventory.
TroubleshootingConfluenceSystem AdministrationIT Service Management

Bt

Associate Engineer

Jul 2019Sep 2021 · 2 yrs 2 mos · Kolkata Area, India

  • Manage the resolution process for all P2 & P3 and other critical incidents from inception to resolution thus providing First Level IT support.
  • Installation of Routers, Switches & Servers with appropriate cabling requirements .
  • Creation of New user accounts along with assigning them to appropriate groups and assigning group policies using Active Directory and Setting up Virtual Machine Environment,
  • Maintain inventory for equipments keep records of warranty for all tools and equipments.
  • Documents all records for equipments, prepare time sheets and administer back up equipments at all times.
  • Take part in weekly service conference calls with Service Account Management, to discuss regarding the tickets which missed SLA, thereby creating the SLA cashback report.
  • Needs to maintain close relations with third parties, like vendors, to be able to monitor progress of reported problems and escalate according to the escalation matrix for a quicker resolution.
TroubleshootingConfluenceSystem AdministrationIT Service Management

Education

Techno India University

Integrated Mtech

Jan 2014Jan 2019

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