Mar 2024 – May 2025 · 1 yr 2 mos · India · Remote

• Provided L1 and L2 support for SQL databases and Unix-based systems, ensuring high availability and performance.
• Optimized and automated job scheduling in Control-M, reducing processing time by 30%.
• Investigated and resolved complex technical issues related to database performance, server slowdowns, and system failures.
• Utilized Unix commands for log analysis, system monitoring, and troubleshooting critical incidents.
• Managed and resolved Service-Now tickets within SLA, ensuring minimal downtime and business impact.
• Developed and executed SQL scripts for data extraction, reporting, and process automation.
• all processes follow card network rules, regulatory requirements, and internal policies.

Jun 2023 – Jan 2024 · 7 mos · India · Remote

• Provided 24/7 support for enterprise applications using SQL and Unix-based systems.
• Monitored and managed job flows in Control-M, resolving job failures promptly to meet SLA targets.
• Analyzed system logs, identified recurring issues, and worked with development teams for permanent fixes.
• Created SQL scripts for reporting and ad hoc data extraction.
• Maintained documentation for processes and technical solutions.
• Collaborated with cross-functional teams during system outages and recovery

Aug 2017 – Jul 2018 · 11 mos · Indiana, United States · On-site

• Consistent Performance: Demonstrated consistent excellence in meeting and exceeding sales targets as a sales Manager.
• Punctuality and Reliability: Known for impeccable time management and reliability; consistently delivering on promises and commitments.
• Team Performance: Recognized as a top performer within the team, setting benchmarks for excellence and dedication
• Incentive Awards: Regularly received incentives for outstanding performance, contributing to the company's growth and success.
• Manager's First Choice: Highly regarded by management as a go-to team member for critical tasks and projects due to proven reliability and performance.
• Adaptability: Always ready and eager to take on new challenges and tasks. showcasing versatility and a proactive approach to work.