Dec 2025 – Present · 3 mos · Bengaluru, Karnataka, India · On-site

• Led redesign of core Examination Management System (EMS) modules, including Certificates, Tabulation Reports, and Exam Enrollment, simplifying complex, multi-role workflows across students, faculty, and administrators.
• Designed scalable system flows for certificate lifecycle (request → approval → issuance), incorporating edge cases, conditional logic, and role-based access.
• Applied workflow architecture and system-level thinking to reduce operational friction and improve overall process efficiency.
• Conducted A/B testing on the Certificates module, achieving a 65% improvement in navigation efficiency and reducing drop-offs.
• Optimized data-heavy interfaces (reports, tables, admin dashboards) through improved information hierarchy, filtering, and readability for faster decision-making.
• Worked closely with product managers and engineers to translate complex requirements into feasible, implementation-ready solutions, considering technical constraints and scalability.
• Leveraged AI-assisted research tools (NotebookLM, ChatGPT) to analyze client requirements, identify recurring pain points, and accelerate research synthesis.
• Contributed to design system consistency by aligning new modules with reusable components and scalable patterns.