Zach Z.

Director of Engineering

San Francisco, California, United States24 yrs 2 mos experience
Highly Stable

Key Highlights

  • Led a team of 17 engineers at IBM.
  • Expert in Big Data and Client Success.
  • Strong background in Software Engineering.
Stackforce AI infers this person is a Senior Engineering Manager in the SaaS industry with a focus on Big Data solutions.

Contact

LinkedIn

Skills

Core Skills

Software EngineeringAgile MethodologiesTeam LeadershipClient SuccessTechnical SupportBig DataWireless Management

Other Skills

JavaSoftware DevelopmentDistributed SystemsDb2IBM SPSSCustomer ServiceHadoopSQLEclipseUnixBusiness IntelligenceCubesOLAPMDXCognos

Experience

Slack

Senior Engineering Manager

Dec 2021 – Present · 4 yrs 3 mos · San Francisco, California, United States

JavaAgile MethodologiesSoftware EngineeringSoftware DevelopmentDistributed Systems

Ibm

7 roles

Senior Manager, Db2 Development, IBM Data And AI

Jan 2020 – Dec 2021 · 1 yr 11 mos

  • Responsible for leading a team of 17 software engineers, developing and supporting the Db2 Catalog Services component
Db2Software EngineeringTeam Leadership

Senior Manager, IBM SPSS Client Success

Sep 2018 – Jan 2020 · 1 yr 4 mos

  • Americas Client Success Leader for IBM SPSS product portfolio.
IBM SPSSClient Success

Senior Manager, IBM Big Data Client Success

Promoted

Jul 2016 – Sep 2018 · 2 yrs 2 mos

  • World Wide responsibility for Technical Client Support for IBM's Big Data portfolio (BigInsights, IBM Open Platform, Big SQL, Big Replicate). Acted as support focal for IBM and Cloudera partnership.
Big DataTechnical Support

Senior Software Engineer

Jul 2008 – Jul 2016 · 8 yrs

  • Led high performance team to resolve critical customer issues for IBM Big Data Platform (IBM Big Insights). Coached and mentored team members in areas of technical and customer service skills.
Big DataCustomer Service

Advisory Software Engineer

Jul 2003 – Jul 2008 · 5 yrs

  • Provided timely customer incident resolution and technical issues escalated from the frontline support team for Db2 Alphablox and IBM Warehouse Cubing Services (Relational OLAP Engine)
Db2Technical Support

Software Engineer

Feb 2002 – Jul 2003 · 1 yr 5 mos

  • Provided technical support for Db2 SQL Replication to IBM clients regarding problems; provided fixes and recommendations on product usage.
Db2Technical Support

Software Engineer (intern)

Nov 1999 – Feb 2002 · 2 yrs 3 mos

  • Helped to design, develop, and test a wireless (802.11b) management system. Implemented using java servlets and SNMPs.
JavaWireless Management

Education

San José State University

Master of Science in Software Engineering

Jan 2007 – Jan 2008

University of California, Santa Cruz

Bachelor of Science

Jan 2000 – Jan 2001

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