Jan 2022 – Jun 2024 · 2 yrs 5 mos · Noida · On-site

• 1. Implementation- SPM, Integration, Virtual Agent .
• 2. Demo & Knowledge sharing sessions.
• 3. Won a cultural event with Star performer award, for reciting self - composed poem at IBM.

Nov 2020 – Jan 2022 · 1 yr 2 mos

• 1. Worked as a Senior Servicenow Developer and Release Owner for Accenture’s Diamond - US client where I was responsible to evaluate level of estimation for requirements, POCs and demo for client, developing various requirements, automation and TFS integration with ServiceNow, designing solutions along with onshore BA, troubleshooting production issues independently, production deployment and Upgrade .
• 2. Trained a batch of new hires in Servicenow platform features, scripting and ServicePortal.
• 3. Invited by Amity University, Noida to deliver guest lecture on ITSM.
• 4. Completed ITIL V4, CAD certification.
• 5. Due to organisation’s cloud 1st strategy, received various training in AWS and Microsoft Azure for cross skilling followed by certifications.
• 6. Participated and Exhibited my paintings in ST Practice Cultural Event 2021 at Accenture.
• 7. Member of organising committee of ST Practice Cultural Event 2022.
• 8. Part of Interview panel for new hires in ServiceNow.

Nov 2018 – Nov 2020 · 2 yrs

• 1. Worked for an European client as an individual contributor and was responsible to implement ITSM, Service Portal and develop custom solutions in a waterfall delivery model.
• 2. Worked as a team player in couple of internal projects and was responsible to develop Servicenow Scoped Applications for enterprise process automation in a Agile delivery model.
• 3. Received classroom training for Agile Methodologies followed by evaluation and certification.

Feb 2018 – Oct 2018 · 8 mos

• Worked for an European client which is top reinsurer company in the world where I was responsible to develop Service request, Record Producers, ITSM and inbound email in waterfall delivery model.
• Completed CIS - ITSM certification .
• Achievements:
• 1. Won story writing competition for Women’s day event, 2018 at HCL Technologies.
• Got the opportunity to orate the story on stage for the event named “She Inspires” .
• Interviewed to be published on HCL’s official portal .
• 2. Received appreciation from leadership and wide audience for reciting self - composed poem in Townhall .

Aug 2016 – Feb 2018 · 1 yr 6 mos

• Part of Center of Excellence department.
• 1. Received classroom training for ServiceNow, followed by internal evaluation and CSA certification.
• 2. Worked for American clients and as a junior developer in team was responsible to develop Service catalog management, data load, migration, resolving bugs and implementing various enhancements.
• 3. Attended art workshops on weekends organised by Kiran Nadar Museum of Arts incubated at HCL Technologies.

May 2015 – Jul 2015 · 2 mos · Noida, Uttar Pradesh, India · On-site

• Closely worked with Sales and Tendering team and was engaged in various pre-sales activities/ proposal preparation.Collaborated with engineering team to understand technical components and working of DCS (Direct Control System).
• Designed a tool for cost optimisation of technical components utilised to deliver DCS to be commissioned at a thermal power plant.
• Site visit of NTPC, Badarpur to understand the process of thermal power plant and commission of DCS .
• Achievements :
• 1. Received Best summer internship project award by Amity University at Corporate Meet.
• 2. Amity University honoured my manager by inviting and awarding Best Mentor award at Corporate Meet Conference.
• 3. Received recommendations on company letterhead by Sales Manager and Tendering Manager separately for career progression .