Ameesha Shanker — Product Manager

I am a result-oriented professional with extensive experience in delivering impactful demo presentations for e-learning products to diverse educational institutions. I specialize in managing the entire deployment process for digital platforms, such as Cengage Mindtap, WebAssign, Cengage Unlimited, and e-Library, from setting up user accounts to overseeing billing and providing comprehensive training to instructors and students. My goal is to ensure a seamless user experience, optimizing digital tools for educational success. I empathize with users’ needs, collaborate with cross-functional teams, and translate insights into product requirements, developing user stories, wireframes, and prototypes. By incorporating feedback iteratively, I ensure that the features and interfaces are intuitive and impactful for both educators and students. I have managed a diverse portfolio of six digital products and an inventory of 2,000 eBooks. This experience has sharpened my organizational abilities, enabling me to efficiently handle large-scale deployments while maintaining attention to detail. Through strategic management, I was able to drive a 138% increase in user engagement across multiple product lines. Additionally, I have been responsible for key account management across India, engaging with faculty and students to boost product usage and enhance the overall experience. By providing continuous support and guidance, I help users leverage digital products to their fullest potential. Technical support is a crucial aspect of my work, where I ensure the seamless implementation of digital solutions and resolve any issues quickly. My proactive approach to addressing technical challenges helps improve customer satisfaction and enhances product adoption rates.

Stackforce AI infers this person is a SaaS professional specializing in EdTech product operations and customer success.

Location: Noida, Uttar Pradesh, India

Experience: 7 yrs 11 mos