Shivam Mohan Zutshi

Associate Consultant

Noida, Uttar Pradesh, India9 yrs 9 mos experience
Most Likely To SwitchAI Enabled

Key Highlights

  • Certified Nexthink Administrator focused on digital employee experience.
  • Proficient in Microsoft Azure and IT infrastructure services.
  • Experienced in leading cross-functional teams for operational excellence.
Stackforce AI infers this person is a Digital Experience and IT Services specialist with expertise in EUC tools and cloud administration.

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Skills

Core Skills

Digital ExperienceIt Service ManagementIt OperationsSystem Administration

Other Skills

DEX ManagementOptimizationProactive Problem ManagementWindows ServerInterpersonal SkillsIncident ManagementNexthink FlowChatbotsProblem SolvingPowershell scriptingDEX Management and OptimizationNexthink AutomationTechnical DocumentationRemote DesktopEnd User Training

About

Experienced IT professional skilled in EUC tools administration, including Nexthink, and SCCM and Windows Server administration. Certified Nexthink Administrator with a strong focus on improving digital employee experience. Proficient in Microsoft Azure administration and other IT infrastructure services roles. Passionate about optimizing end-user experience, I excel in providing IT consultation services to drive operational excellence. Experienced in leading and managing cross-functional teams to deliver exceptional results.

Experience

Itc infotech

Lead Consultant

Sep 2023Present · 2 yrs 6 mos · Gurugram, Haryana, India · Remote

DEX ManagementOptimizationProactive Problem ManagementDigital ExperienceIT Service Management

Hcltech

Technical Specialist

Apr 2022Aug 2023 · 1 yr 4 mos · Noida, Uttar Pradesh, India

DEX ManagementOptimizationIT OperationsDigital Experience

Ntt data services

Systems Integration Senior Analyst

Jul 2020Apr 2022 · 1 yr 9 mos

Windows ServerInterpersonal SkillsSystem Administration

Cognizant

Tech Lead

May 2016Jul 2020 · 4 yrs 2 mos · Bengaluru Area, India

IT Service ManagementInterpersonal Skills

Education

Dr. A.P.J. Abdul Kalam Technical University

Bachelor of Technology - BTech — Computer Science

Jul 2011Jun 2015

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