Jun 2021 – Jul 2022 · 1 yr 1 mo · Bengaluru, Karnataka, India

• Redefining sales, business operations & financial capabilities to drive business growth
• ● Sales acceleration
• Improved revenue/ISM by 15% by analysing the Inside Sale Manager’s (ISM) workflow & prioritising
• revenue-impacting actions, integrating lead scoring in the ISM dashboard & making UI more intuitive
• Identified potential of & integrated guided selling & omnichannel comm, capabilities in sales engagement
• platform; noted lower first response time(0.8X) & higher SQL-MQL conversion(1.1X) than current levels in PoC
• ● Business operations improvement
• Improved accuracy & visibility of profitability impact of direct expenses by automating expense generation
• Spearheaded business logic, data flow & tech stack decisions for digital contracts management platform to
• address operational inefficiency & legal risk; collaborated with external development team for execution
• ● Customer experience transformation:
• Redefined refund flow & introduced automation leading to 0.4X TAT, 0.88X tickets & 0.85X refunds in 6 months
• Supervised integration of live chat for refund processing; noted 150% improvement in CSAT in PoC

Aug 2020 – Feb 2022 · 1 yr 6 mos · Hyderabad, Telangana, India

• Ideated monetization of Instagram bio & built MVP for freemium social media reference landing page to be used for supercharging Instagram bio with DIY storefronts; Idea selected for incubation from a pool of 1500+

Jun 2020 – Apr 2021 · 10 mos · Gurugram, Haryana, India

• Managing 3 stealth-stage products and supervising technology and business logic development for incubated start-ups.

Aug 2017 – May 2020 · 2 yrs 9 mos · New Delhi Area, India

• Led conception & development of cloud-based Human Capital Management tool focused on technical job recruitment
• Conceived & validated product ideas based on deep customer & market research
• Released MVP comprising automation workflows, AI-proctored pre-assessment tool & coding platform in 7 months
• Created buzz via social media, event promotions & direct reach outs; Signed up 55+ MSMEs & startups for pilot
• 500+ employee strong client noted a reduction in TAT by 4X, CAPEX by 5X & OPEX by 2X in PoC recruitment cycle
• Selected as ALPHA-Startup from 3000+ startups at one of the world’s largest tech conferences - RISEConf, HK’18

Jun 2016 – Aug 2016 · 2 mos · Noida, Uttar Pradesh, India

• Creation and maintenance of test scenarios in a Continuous Integration (CI) environment using the Robot Framework tool and the library of implemented keywords.

Jul 2015 – Aug 2015 · 1 mo · Noida, Uttar Pradesh, India

• Responsible for creating a user workflow and integrating it with the internal web portal, with special focus on user experience.

Oct 2013 – Oct 2014 · 1 yr · Manipal University

• Led recruitment of students from Europen Union (EU) for internships at leading Indian universities and organizations in the technical and social domain.
• Formulated and managed the operations and communications between students and participating institutions and organizations.

Sep 2013 – Mar 2015 · 1 yr 6 mos · 4 Karnataka Engineering Company in Manipal University

• Volunteered with the 4 Karnataka Engineering Company, NCC, Manipal for two years. I started as a cadet and eventually rose to the rank of Corporal (CPL). The Training included foot drill, arms drill, firing .22mm rifles, assembling and disassembling Self Loading Rifles(SLRs), Light Machine Guns(LMGs) and .22mm rifles. I organized a blood donation camp and a cross country marathon in my two year tenure at NCC. Also cleared the B-certificate examination with Alpha(A) grade.

Aug 2013 – Sep 2014 · 1 yr 1 mo · Manipal

• Worked as a micro representative of Student Body in the college. Sole spokesperson for a batch of 120 students.
• Coordinated with faculty members to plan and execute student beneficial activities.