Shivam Kumar

Operations Associate

Noida, Uttar Pradesh, India2 yrs 10 mos experience

Key Highlights

6X Microsoft Certified professional
Expert in DevOps and GCP technologies
Strong background in data analysis and research

Stackforce AI infers this person is a skilled professional in Information Technology and Services with a focus on DevOps and Data Analysis.

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Skills

Core Skills

Information TechnologyDevopsData AnalysisCustomer ServiceMachine Learning

Other Skills

Technical TroubleshootingPayment ServicesClient SupportMarket ResearchCRM ManagementTravel AssistanceProblem SolvingVideo/Image AnnotationMicrosoft ExcelMicrosoft AzureCustomer Relationship Management (CRM)Google Cloud Platform (GCP)Decision-MakingCloud ComputingLinux

About

Enthusiastic Technology with a demonstrated history of learning in the information technology and services industry. Skilled in Devops, Hybrid Multicloud , Web development with multiple tools and technologies like GKE, VPC, Google Cloud Platform, Docker ,Kubernetes, Jenkins, Github, SQL, IOT & Exploring API's. Strong information technology professional with Master of Computer Application - MCA focused in Computer Science.

Experience

Tech mahindra

Project Associate

Sep 2025 – Present · 6 mos · Noida, Uttar Pradesh, India · On-site

I serve as the first point of contact for U.S. users, delivering end-to-end support across the client’s payment services.
My responsibilities include:
Performing technical troubleshooting for issues related to the client’s app, website, and checkout services, including payment gateway errors, declined transactions, and integration concerns.
Escalating complex system-level bugs and technical incidents to product and engineering teams while ensuring timely follow-up with users.
Resolving transaction and payment-related issues, such as refunds, installment plans, and failed or duplicate payments.
Assisting users with account setup, login, security checks, and verification processes.
Collaborating with cross-functional teams to address recurring technical glitches and improve platform stability.
Ensuring compliance with U.S. regulations, data security, and the client’s service policies.

Technical TroubleshootingPayment ServicesClient SupportInformation TechnologyDevOps

Xdbs worldwide

Buisness Research Analyst & Demand Generation Executive

Aug 2024 – Aug 2025 · 1 yr · Noida, Uttar Pradesh, India · On-site

Research & Data Analysis
Research, identify, and segment prospects based on client needs, delivering qualified leads and appointments for further marketing and sales processes in key geographies (US, Canada, EMEA, EU, and ANZ). Use advanced market research tools like LinkedIn, ZoomInfo, and Crunchbase to target specific industries and decision-makers.
CRM & Data Management
Efficiently handle CRM systems and data management tools like Excel (VLOOKUP, Pivot, Macros) to track prospect and workforce data. Maintain accurate and up-to-date records of market trends, prospect segmentation, and workforce operations.
Campaign Management & Strategic Execution
Manage lead generation campaigns including BANT, MQL/SQL/HQL, Whitepaper, Webinar, and ABM. Leverage data-driven strategies to optimize client engagement and revenue generation, with a focus on marketing tools, CRM systems, and workforce data analytics.
Market Research & Workforce Analysis
Conduct in-depth primary and secondary research on global markets and workforce operations. Analyze labor trends, capacity planning, and market demand to build targeted prospect lists and provide workforce planning insights.
Data Collection & Prospect Profiling
Gather and analyze company data (industry, employee size, revenue) and decision-maker details (CEOs, HR managers, IT professionals) to build targeted prospect lists. Use insights to enhance lead generation and drive revenue forecasting efforts.

Market ResearchCRM ManagementData AnalysisInformation Technology

Makemytrip

Associate - Flight Ops

May 2023 – May 2024 · 1 yr · Gurugram, Haryana, India · On-site

Travel Assistance & Expert Advice: Assist clients with travel inquiries, providing expert advice on personalized itineraries, travel packages, and ticket issuance/reissuance using tools like Galileo Travelport, Amadeus, Sabre, Spark etc. , while staying informed on travel trends and destinations.
Support & Escalation Management: Handle raised issues and escalations related to domestic and international flight post-sales, work on raised tickets, queries to resolve concerns promptly with collaboration of all Airlines.
Problem Solving: Use logical thinking to address and solve their issues efficiently, focusing on the root cause.
Data-Driven Insights: Analyze customer data to draw actionable insights that improve service and customer satisfaction.

Travel AssistanceData AnalysisProblem SolvingInformation TechnologyCustomer Service

Amazon

ML data Associate

Jun 2022 – Oct 2022 · 4 mos · Noida, Uttar Pradesh, India · Remote

Video/Image Annotation: Perform precise and detailed annotations on videos and images to support hands-free active stowing operations at Amazon Fulfillment facilities.
Operational Role: Work in an operational capacity to ensure tasks are completed efficiently under general supervision, contributing to smooth fulfillment processes.
Accuracy & Attention to Detail: Maintain a high degree of accuracy in annotations, ensuring quality and precision in all tasks performed.
Human Support for Automation: Provide crucial human support to fulfillment operations, enhancing automation by visually marking key details in videos and images.

Video/Image AnnotationMachine LearningInformation Technology