Feb 2021 – Jul 2024 · 3 yrs 5 mos

• Leading the extended SRE team for high ticket customers like - Jiocinema, Hotstar, Clevertap and directing a team of Customer Reliability Engineers to ensure predictable onboarding, automated monitoring of metric ingestion pipelines and day-to-day troubleshooting of customer issues for hosted and managed TSDB offerings.
• Working closely with SRE teams of customers at various stages of growth - startups and established enterprises to help them get better at practices around metrics, monitoring and alerting.
• Part of the core product team - identifying problems and providing solutions for customers. Contributing to the product roadmap around observability-as-code and alerting strategies.
• Contributing to the content part of the community org at Last9 and working on Last9 integrations.
• That guy who works with junior engineers across the org to ensure that they get better at their SRE skills.

May 2019 – Feb 2021 · 1 yr 9 mos · Singapore

• Summary:
• Led efforts for infrastructure management and automation.
• Responsibilities:
• Primary point of contact for managing infrastructure and deployment for multiple products.
• Working on configuration management and Infra-as-code setups to automate infra setup and deployments.
• Leading efforts for detecting and fixing security violations and ensuring complaince by building internal tools e.g scanners to detect open security groups, pre-emptive resource limit reporting, checking security violations for AWS components like SQS, Kinesis, etc.
• Doing POCs and building internal products for practices like chaos engineering, automated incident management.
• Worked with multiple products in Autodesk to audit them from a best practices standpoint of - architecture, reliability and security.
• Led efforts in building internal best practices community for Terraform.
• Mentored junior engineers and interns to get them up and running in making valuable contributions to the infrastructure roadmap.
• Created deployment checklists, RCAs, best practice posts to build a high quality knowledge base.
• Tools and Technologies:
• Programming languages and frameworks: Python, Flask, Golang.
• Infrastructure and config management: AWS, Terraform, Packer, Vagrant, Vault, Chef, Ansible.
• Container orchestration: AWS ECS, Kubernetes.
• Monitoring: Sensu, Prometheus, Grafana, AWS Cloudwatch.
• Others: AWS Lambda, Jenkins, Cloud custodian, Elasticsearch, Splunk.

Feb 2017 – May 2019 · 2 yrs 3 mos · Singapore

Sep 2014 – Jan 2017 · 2 yrs 4 mos · Bangalore

• Summary:
• Worked on tooling and infrastructure automation.
• Responsibilities:
• Led efforts to fully automate, distribute and scale monitoring and metrics collection pipeline.
• Python, Ruby, Linux SME.
• Focussed on both SRE and tools aspects of the job.
• Core member of the Tools Team.
• Led Sprints for Tools and Operations team.
• Drove Tools roadmap, architecture decisions and documentation.
• Participated in regular oncall and focusing on oncall alert debt reduction.
• Mentored junior engineers.
• Led open source efforts and representing the organization at conferences and meetups.
• Tools and Technologies:
• Programming languages and frameworks: Python, Ruby, Flask, JQuery.
• Config management tools: Chef, Ansible.
• Monitoring and metrics collection: Icinga2, Sensu, Graphite, Grafana.
• Operating systems and Virtualization platforms: Linux, AWS.
• Others: Rundeck, Elasticsearch, Logstash, Kibana.

Feb 2012 – Aug 2014 · 2 yrs 6 mos · Bangalore

• Summary:
• Worked on products for the data center and communications systems group.
• Responsibilities:
• Core team member for Intel Hybrid Cloud - an onpremise hybrid virtualization product.
• Member of the SmartCell R & D team - a product to augment existing public wifi endpoint functionality by using video caching and targeted ad pushing.
• Python SME to develop interface between low level API libraries and userland code for internal products.
• Led Proof of concept setups for developing internal remote execution tool.
• Tools and technologies:
• Programming languages: Python, Ruby, Flask, jQuery, Bootstrap
• Operating systems and Virtualization platforms: Linux, Windows, Openstack, XenServer

Feb 2010 – Feb 2012 · 2 yrs · Bengaluru, Karnataka, India

• Summary:
• Led efforts for building the core team and responsible for design, development and deployment of CITEIS (Cisco IT Elastic Infrastructure)
• Responsiblities:
• First member of the team to ramp up on the entire codebase and contribute to development efforts.
• Built the team and mentored new hires on training and development practices for the product.
• SME for VMWare, VMWare APIs, Perl and Linux.
• Performed multiple roles - backend engineer, UI developer, release cycle management, etc.
• Engaged with the onshore teams as a single point contact for design and development decisions.
• Built knowledge base for local VMware expertise by conducting trainings and developing documentation.
• Tools and technologies:
• Programming languages and frameworks: Perl, OO Perl, jQuery
• Operating systems and Virtualization Platforms: Linux, Windows, VMware Vsphere
• Database: Oracle

Dec 2008 – Dec 2009 · 1 yr · Mumbai Metropolitan Region

• Summary:
• Worked in the role of a Senior Software Consultant to provide product design, development and deployment of their new product - Merce Broadside - http://broadside.merceworld.com/ - a mass mailing solution which uses multiple sources of input and has single dispatcher and multiple transmitters which pump mails in parallel while keeping track of resource utilization.
• Responsibilities:
• Worked with the CTO to design, develop and deploy the solution.
• Wrote the core modules of dispatcher and transmitter.
• Led the team to keep track of release schedules and delivery on time.
• Technologies:
• Programming languages: Perl, OO Perl.

Sep 2005 – Aug 2008 · 2 yrs 11 mos · Mumbai Metropolitan Region

• Summary:
• Merce (Messaging and Resource Control Environment) provided messaging and infrastructure component solutions (Email servers, Web proxies, File servers, etc.)
• Responsibilities:
• First job - tried out everything - Software Developer, Systems Administrator, Systems Integrator, Pre Sales Technical Specialist, Support Engineer, Team Lead, etc.
• Explored multiple Linux tools and created points of integration with internal products. Worked with - Apache, Squid, IPTables, Cyrus IMAP server, tcpdump, etc.
• Design, developed and deployed multiple standalone projects to add to the product
• Technologies:
• Linux, Perl, OO Perl, Linux toolchain, MySQL.

Aug 2005 – Feb 2021 · 15 yrs 6 mos

• 1. http://saurabh-hirani.github.io/writing/ and https://saurabhhirani.substack.com/
• My attempt at sharing what I learn in tech.
• 2. http://crashpoint-zeros-brain.blogspot.in/
• This is where I write my stories, poems, character sketches and anything that I feel enriches itself if expressed in words. Consider this to be a lifelong journey to hone my craft, well rested in the satisfactory belief that I will never perfect it. I will merely get better than yesterday and be excited for what I become tomorrow. I write because I can.