Apr 2022 – Present · 3 yrs 11 mos · New York City, NY · On-site

• Founded an applied AI lab focused on governance-led adoption in financial services—helping leaders translate AI capability into controlled, auditable decision support.
• Designed operating models for AI use in high-trust environments: data boundaries, human-in-the-loop review, escalation paths, and vendor oversight.
• Built and demonstrated internal-grade AI workflows to accelerate briefing, research synthesis, and portfolio/risk reporting, with confidentiality as a design constraint.
• Advised stakeholders on use-case selection, risk posture, and rollout sequencing to move from pilot to production responsibly.
• Produced research and executive briefs on responsible AI adoption in wealth environments.

Mar 2021 – Feb 2025 · 3 yrs 11 mos · New York City Metropolitan Area · Hybrid

• Led analytics and operating-model transformation in a regulated services environment, improving leadership decision support across assessment, planning, and reporting workflows.
• Established data governance (quality controls, compliance alignment, audit-ready processes) and introduced KPI dashboards for operational visibility and exception management.
• Partnered cross-functionally to streamline workflows and improve consistency of service delivery, accelerating cycle time from intake to planning.

Jan 2020 – Feb 2021 · 1 yr 1 mo · New York, New York, United States · Hybrid

• Led on-site teams in a regulated program environment, managing compliance, service quality, and performance under time-sensitive delivery expectations.
• Served as liaison across internal teams and government stakeholders; improved workflow visibility through reporting and KPI discipline.

Jul 2017 – Apr 2019 · 1 yr 9 mos · New York City · On-site

• Conducted financial data analysis to optimize loan approvals and risk assessment.
• Partnered with management to refine risk frameworks and improve compliance.
• Strengthened client relationships with clear financial advisory support.

Mar 2017 – Oct 2022 · 5 yrs 7 mos · United Arab Emirates · Hybrid

• Advised leadership on AI/data strategy and operating model for a national talent platform serving multinational employers and government entities (ecosystem-scale delivery). Sdara.co
• Designed governance for execution: decision rights, KPI cadence, risk controls, and executive reporting to improve accountability across stakeholders and programs.
• Defined data/analytics requirements for talent pipeline visibility (funnel performance, activation/placement metrics, program outcomes) and translated them into dashboards and reporting rhythms.
• Partnered with cross-functional stakeholders to drive implementation across programs (including accelerator-style initiatives), aligning delivery to partner needs and agreed success measures. Sdara.co
• Operated in high-trust contexts where confidentiality, discretion, and clean escalation were essential to stakeholder management.

Oct 2012 – Nov 2016 · 4 yrs 1 mo · Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates · Hybrid

• Led a multi-department business center serving Mass Market, SME, and Premier/VIP segments, aligning service delivery with growth, risk discipline, and customer experience.
• Oversaw complex client solutions including business banking, cash management, and structured deposit/investment needs, coordinating across product, operations, and risk/compliance.
• Strengthened cross-functional collaboration to expand wallet share and relationship depth across priority accounts and senior stakeholders.
• Improved operating cadence (KPIs, pipeline governance, service standards) to increase consistency, responsiveness, and performance across teams.
• Operated in high-trust contexts where confidentiality and sound judgment were essential to client relationships.

Apr 2010 – Sep 2012 · 2 yrs 5 mos · Abu Dhabi · On-site

• Led branch performance across retail, SME, and Premier/VIP relationships, balancing growth objectives with service standards and risk discipline.
• Supported wealth and investment servicing in a Sharia-compliant environment, coordinating across product, operations, and compliance to meet client needs responsibly.
• Strengthened relationship depth and retention through structured client engagement, proactive issue resolution, and consistent service execution.
• Established a performance cadence (KPIs, service quality, coaching) to improve consistency and accountability across teams.

Apr 2007 – Feb 2010 · 2 yrs 10 mos · Ottawa Canada · On-site

• Led analyst coverage for consumer credit portfolios, strengthening risk monitoring, reporting cadence, and performance oversight.
• Implemented credit risk assessment and control improvements, partnering with compliance to align policies and decisioning standards.
• Delivered credit performance reporting and portfolio insights to senior leadership, highlighting trends, exceptions, and risk actions.
• Contributed to delinquency reduction initiatives through policy refinement and disciplined portfolio management practices.

Jan 2004 – Jan 2006 · 2 yrs · Ottawa, Canada Area

Dec 1999 – Nov 2003 · 3 yrs 11 mos · Dubai

Feb 1997 – Nov 1999 · 2 yrs 9 mos · Dubai