Jan 2025 – Aug 2025 · 7 mos · Islamabad, Islāmābād, Pakistan · On-site

• As the HR & Admin Manager at Adcelerate360°, I lead and manage all human resource and administrative functions for a dynamic, fast-paced digital marketing agency. My role bridges talent acquisition, policy implementation, employee experience, and office administration, ensuring operational excellence across departments.
• Leading the end-to-end recruitment process for technical roles, including sourcing, screening, interviewing, and onboarding top-tier talent.
• Overseeing daily HR operations to ensure compliance, process efficiency, and alignment with company objectives.
• Managing accurate and timely payroll processing, ensuring compliance with applicable laws and fostering employee satisfaction.
• Designing and implementing HR policies and procedures that support a positive and productive work environment.
• Handling employee relations matters, promoting a collaborative and inclusive workplace culture.
• Partnering with leadership to align HR strategies with business goals and drive organizational growth.
• Implementing and maintaining HR systems to improve data accuracy, reporting, and operational workflows.
• Coordinating performance reviews and feedback cycles to support employee development and retention.
• Managing office administration including procurement of equipment, supplies, and vendor coordination.
• Maintaining and reconciling petty cash and ensuring smooth day-to-day facility operations.
• Overseeing IT and workstation setups for new hires and ensuring availability of essential resources.

Jul 2022 – Sep 2024 · 2 yrs 2 mos · On-site

• As an Assistant Manager – HR & Admin, I supported core human resource functions while also handling critical administrative responsibilities. My role focused on recruitment, employee engagement, compliance, and ensuring smooth daily operations across departments.
• Supported end-to-end recruitment with a strong focus on IT and technical roles, including job postings, screening, interviews, and coordination with technical stakeholders.
• Assisted in mapping IT roles and departmental requirements to ensure accurate hiring aligned with business and system needs.
• Coordinated onboarding and orientation for technical and non-technical hires, ensuring smooth integration into teams and projects.
• Supported development and implementation of HR policies, performance management, and compliance in line with labor laws.
• Managed payroll coordination, compensation, benefits, and employee records with accuracy and confidentiality.
• Handled employee relations, engagement initiatives, and day-to-day HR operations across departments.
• Oversaw administrative functions including office operations, vendor coordination, and facility management.

Jul 2022 – Sep 2024 · 2 yrs 2 mos · On-site

• As the Quality Assurance Manager at Ziscomm Pvt. Ltd., I was responsible for driving quality initiatives across the organization while leading a team of QA professionals. My focus was on maintaining high standards, ensuring efficient testing workflows, and aligning QA efforts with company objectives.
• Led a team of QA professionals, ensuring high performance, productivity, and quality standards.
• Strategically assigned QA tasks to team members based on strengths, timelines, and project requirements.
• Oversaw the full quality assurance process, from test planning to execution, reporting, and improvement tracking.
• Provided actionable QA reports and insights to internal stakeholders for better decision-making.
• Managed communication and coordination with external vendors and partners to maintain quality benchmarks.
• Implemented industry best practices and process improvements focused on operational efficiency and product quality.
• Stayed current with QA trends, tools, and standards to ensure continuous innovation in testing procedures.
• Promoted a strong quality-driven culture in alignment with Ziscomm’s vision for excellence.

Mar 2021 – Jun 2022 · 1 yr 3 mos · Islamabad, Islāmābād, Pakistan · Hybrid

• As a Data Operations Officer in the JazzCash department, I played a key role in managing the onboarding and operational setup of retailer accounts. My responsibilities spanned account creation, role assignment, and ensuring accurate data handling in line with internal standards and regulatory compliance.
• Managed the end-to-end onboarding process of JazzCash retailer accounts within the Data Operations team.
• Responsible for creating new retailer accounts, verifying required data, and ensuring timely activation.
• Created and configured operator profiles under each retailer account as per business structure and access level requirements.
• Assigned appropriate roles and access levels to accounts in compliance with internal guidelines.
• Maintained accurate onboarding records and ensured data integrity across all systems.
• Coordinated with internal departments to resolve onboarding discrepancies and support field agents.
• Ensured adherence to SOPs, regulatory standards, and data privacy protocols during all onboarding activities.
• Contributed to process improvement initiatives aimed at enhancing efficiency and reducing turnaround time.
• Supported daily reporting, account validation, and reconciliation tasks for smooth operational flow.

Oct 2019 – Mar 2021 · 1 yr 5 mos · Islamabad, Islāmābād, Pakistan · On-site

• As the Operations Team Lead for the UNICEF-supported 1166 Health Helpline, I was responsible for managing a frontline team delivering essential health support services. My role focused on team performance, coordination with stakeholders, and ensuring consistent service quality and compliance.
• Led and managed a team of 14 agents under the UNICEF 1166 health helpline initiative.
• Supervised daily operational workflows to ensure timely and efficient public health support.
• Maintained strong coordination with internal departments and UNICEF representatives.
• Prepared and submitted daily, weekly, and monthly operational reports for both UNICEF and internal stakeholders.
• Monitored and assured service quality standards, implementing continuous performance improvement strategies.
• Ensured compliance with UNICEF communication protocols, SOPs, and data protection policies.
• Provided performance coaching, feedback, and training to enhance team effectiveness.
• Supported real-time problem-solving and escalations during high-pressure operational scenarios.

Aug 2019 – Jul 2022 · 2 yrs 11 mos · Islāmābād, Pakistan · Hybrid

• In this hybrid, part-time role, I supported the organization’s HR operations with a strong emphasis on recruitment and employee lifecycle management. As my responsibilities expanded, I contributed to policy development and collaborated closely with department heads to meet evolving talent needs.
• Managed overall HR functions with a focus on both technical and non-technical recruitment.
• Conducted bulk hiring drives for sales and customer support departments.
• Initially joined in a hybrid, part-time capacity primarily focused on recruitment activities.
• Handled end-to-end onboarding processes, including maintaining detailed onboarding documentation and employee records.
• Managed offboarding formalities and created structured exit records and feedback documentation.
• Developed and implemented HR policies as the role expanded, contributing to improved organizational structure and operational clarity.
• Collaborated with department heads to align hiring strategies with evolving business needs.
• Ensured smooth integration of new hires and facilitated exit procedures.