Apr 2021 – Jun 2023 · 2 yrs 2 mos · Visakhapatnam, Andhra Pradesh, India · On-site

• IT Support Role
• 2022 – 2023
• Provided technical support to end-users via calls and remote desktop tools.
• Efficiently managed incident and service request tickets using ServiceNow, ensuring timely resolution in alignment with SLAs.
• Performed software installations, updates, and troubleshooting for various enterprise applications and operating systems.
• Carried out hardware replacement and preventive maintenance for desktops, laptops, and peripheral devices.
• Coordinated with other IT teams for escalations, system upgrades, and change management.
• Maintained detailed documentation of issues, resolutions, and known error databases to enhance knowledge sharing.
• Process Associate – US Healthcare
• 2021 – 2022
• Handled charge entry processes and maintained accuracy in posting charges to patient accounts, ensuring timely reimbursements.
• Conducted internal audits to identify billing discrepancies and implemented corrective actions to uphold compliance and reduce claim rejections.
• Assumed team management responsibilities in the absence of the team leader, including task allocation, team coordination, and daily reporting.
• Performed internal quality assurance (QA) checks, monitored error trends, and collaborated with team members for performance improvement.
• Verified insurance eligibility and benefits for healthcare providers, ensuring clean claim submissions and preventing eligibility-related denials.
• Maintained up-to-date knowledge of HIPAA guidelines and US healthcare insurance processes to ensure adherence to industry standards.

Oct 2020 – Apr 2021 · 6 mos · Narasannapeta, Andhra Pradesh, India · On-site

• Transcription
• Patient Record Management
• Radiology department

Nov 2019 – Nov 2019 · 0 mo · Srikakulam, Andhra Pradesh, India · On-site

• I learned a lot of new things about how the industry operates, including safety, production, and packaging

Jul 2016 – Jul 2019 · 3 yrs · Remote

• Telugu writer and passionate creator, tech freak, filmy enthusiast, electrician, IT engineer, and memer
• www.Newsxyz.com (2017)
• 1- News blog -Tech
• www.NewsVagus.com(2019)
• News Website (Tech , Health & Movies)
• www.Glourbrand.com ( a digital Marketing agency)
• 1- LinkedIn Management
• 2-Youtube Management
• 3- Designing & Video editing ( Seo )
• 4- Blog designing
• 5- Designing
• 6- Tech Support
• learninpharma.com - A website aimed at Pharma eternity -News & Services