Pramod Chauhan

Operations Associate

Gurugram, Haryana, India5 yrs 9 mos experience

Key Highlights

9+ years of experience in operations and sourcing.
Expert in managing end-to-end supply chain operations.
Passionate about leveraging technology for efficiency.

Stackforce AI infers this person is a Logistics and Supply Chain Management expert with a focus on operational efficiency.

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Skills

Core Skills

Operations ManagementLogistics ManagementWarehouse ManagementSales ManagementProcurement

Other Skills

Fleet ManagementTeam LeadershipCustomer Relationship Management (CRM)Inventory ManagementSourcingPerformance DashboardsSupply Chain OptimizationReal-Time Operating Systems (RTOS)Data AnalysisFleet OperationsStore ManagementVendor ManagementTravel ManagementTravel PlanningTravel Arrangements

About

Dynamic and results-driven operations and sourcing professional with 9+ years of experience across e-commerce, logistics, and mobility sectors. Over the years, I’ve had the opportunity to manage end-to-end supply chain operations—from procurement and warehouse management to reverse logistics and customer support. I’m passionate about building strong teams, streamlining processes, and leveraging technology like IVR and AI tools to drive operational efficiency and improve customer experience. I thrive in fast-paced environments, enjoy solving complex operational challenges, and strongly believe in continuous improvement and stakeholder collaboration.

Experience

Cashify

Assistant City Manager

Mar 2025 – Present · 1 yr · Delhi, India · Hybrid

Strategically planned and assigned daily tasks to field executives based on order inflow, availability, skill sets, and geographic optimization.
Monitored field operations to ensure timely task completion in line with company standards and SOPs.
Defined and tracked daily performance targets, prioritizing time-sensitive orders to consistently meet SLA commitments.
Assessed field executive performance through accuracy metrics and operational KPIs, identifying training and coaching needs.
Designed and delivered targeted training programs to improve accuracy, productivity, and adherence to processes.
Conducted regular performance reviews and on-ground coaching to upskill field executives and drive continuous improvement.
Managed voice support operations using IVR and AI-enabled tools to streamline customer interactions and improve response efficiency.
Effectively handled escalations, ensuring logical resolution and high levels of customer satisfaction.
Ensured seamless reverse logistics by validating accurate routing of completed orders to the warehouse.
Conducted thorough quality and compliance checks on RTO (Return to Origin) products to maintain operational accuracy and product integrity.

Fleet ManagementOperations ManagementLogistics Management

Medikabazaar

Warehouse Operations & Logistics Executive

Mar 2022 – Feb 2024 · 1 yr 11 mos · Gurugram, Haryana, India · On-site

Managed end-to-end warehouse operations, ensuring accurate inventory control and seamless record maintenance.
Generated and reviewed daily GRN (Goods Receipt Note) and outbound shipment reports to support order accuracy and timely dispatch.
Supervised the complete order fulfillment cycle—from processing and packaging to dispatch and delivery logistics.
Maintained high stock accuracy and ensured timely deliveries in alignment with SLAs and customer expectations.
Tracked and optimized MBGO rider routes and performance to enhance last-mile delivery efficiency and reduce delays.

Team LeadershipLogistics ManagementWarehouse Management

Bike vala

Operations Manager

Jun 2020 – Jan 2022 · 1 yr 7 mos · Gurugram, Haryana, India

Directed end-to-end operations including procurement, sales, and P&L management, contributing to sustained business growth and profitability.
Developed and maintained a robust dealer network to ensure consistent vehicle supply and strong market presence.
Monitored refurbishment budgets and controlled associated costs to maximize operational efficiency and ROI
Designed and delivered team training programs, fostering skill development and improving overall team performance.
Led post-sales support initiatives, resolving customer issues promptly and enhancing satisfaction and retention.

Customer Relationship Management (CRM)Team LeadershipOperations ManagementSales Management

Quikr

Sales Team Lead

Feb 2019 – May 2020 · 1 yr 3 mos · Gurgaon, India

Led a team of 12 sales professionals across 4 retail locations, driving performance and meeting sales targets.
Oversaw procurement processes and managed a robust dealer network to ensure consistent vehicle availability and competitive pricing.
Conducted regular training sessions and feedback reviews to improve team effectiveness and customer handling skills.
Ensured high levels of customer satisfaction through proactive issue resolution and service excellence.

Team LeadershipInventory ManagementSales ManagementProcurement