Aniruddha Deb

QA Manager

Greater Delhi, Delhi, India12 yrs 3 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in quality management and process improvement.
Proficient in data analysis and Six Sigma methodologies.
Strong communicator driving team collaboration and customer satisfaction.

Stackforce AI infers this person is a Quality Assurance Specialist in the SaaS industry focused on operational efficiency.

Contact

Skills

Core Skills

Quality AssuranceData AnalysisCustomer ExperienceProcess Improvement

Other Skills

Google AdsCall MonitoringQuality Assurance ProcessesQuality Management SystemsAuditsRoot Cause AnalysisTeam LeadershipDigital Advertising SalesData VisualizationLean MethodologiesNew Business OpportunitiesNetwork Troubleshooting ToolsSales and MarketingPerformance MarketingProgrammatic Media Buying

About

As a Quality Assurance Specialist at TP for over a year and a Quality Analyst at Cognizant for 4.5 years, I have honed my expertise in quality management systems, root cause analysis, and process improvement. My work focuses on conducting audits, data analysis, and implementing Six Sigma methodologies to enhance operational efficiency. With a Six Sigma Green Belt certification and strong communication skills, I collaborate with teams to drive continuous improvement and align workflows with business goals. Committed to delivering high-quality outcomes, I strive to ensure customer satisfaction and facilitate organizational success through innovation and effective quality management practices.

Experience

Tp

2 roles

Quality Assurance Specialist

Apr 2025 – Present · 11 mos

Google AdsQuality AssuranceData Analysis

Quality Assurance Analyst

Apr 2025 – Present · 11 mos

Responsible for ensuring the quality and accuracy of all customer interactions through call monitoring, data analysis, and providing feedback.
Collaborated with various teams to identify areas for improvement and implement corrective actions to enhance overall customer experience.
Developed and implemented quality assurance processes and procedures to consistently meet and exceed quality standards.
Conducted data analysis to identify trends and provide coaching to agents for performance enhancement.

Call MonitoringData AnalysisQuality Assurance ProcessesQuality AssuranceCustomer Experience

Cognizant

2 roles

Quality Analyst

Jun 2021 – Present · 4 yrs 9 mos

Google AdsQuality AssuranceData Analysis

Quality Assurance Specialist

Jun 2021 – Jun 2025 · 4 yrs

In My role As Quality Analyst at Cognizant I have developed skills in several key areas:
Quality management systems (ISO 9001, Six Sigma)
Conducting audits and data analysis
Root cause analysis
Process improvement techniques
Team leadership and training/program development
Strong communication and interpersonal skills
By collaborating with various teams, I strive to facilitate continuous improvement across our projects.

Quality Management SystemsAuditsData AnalysisRoot Cause AnalysisProcess ImprovementTeam Leadership+1

Wns global services

2 roles

Senior Operations Associate

May 2017 – Apr 2020 · 2 yrs 11 mos

Identified and developed new business opportunities for loan products and engaged with prospective clients to understand financial needs.
Recommended appropriate loan products and ensured compliance with company policies and regulatory requirements.
Achieved and exceeded sales targets on a monthly and quarterly basis while maintaining strong client relationships.
Provided regular sales reports and updates to management and coordinated with other departments for timely processing.

Senior Operations Executive

Mar 2017 – Dec 2020 · 3 yrs 9 mos

Aegis

2 roles

Senior Executive

Nov 2015 – Sep 2016 · 10 mos

Focused on selling and up-selling products and services while informing customers about discounts and special offers.
Handled customer inquiries and gathered feedback to share with line supervisors.
Ensured quality, accuracy, and compliance with policies in daily work, including handling cash and inventory records.

Senior Process Executive

Jul 2015 – Mar 2017 · 1 yr 8 mos

Bpo tech

Ritmond It Solution

Nov 2013 – Jun 2015 · 1 yr 7 mos · Kolkata, West Bengal, India · On-site

In this role, my core responsibilities included identifying and resolving customer issues effectively. I focused on determining the cause of a customer's problem, presenting appropriate solutions, and ensuring thorough follow-up to confirm resolution. This approach has been essential in maintaining high levels of customer satisfaction.
Additionally, I provided technical support by assisting customers with various product and service-related issues. Troubleshooting problems and offering clear guidance were key aspects of my job, allowing me to enhance the overall customer experience.

Ritmond it solution

Senior Executive

Jul 2013 – Jul 2015 · 2 yrs

Managed end-to-end sales cycles from prospecting and cold calling to closing deals with US-based clients.
Built and maintained strong client relationships to drive customer retention and long-term partnerships.
Handled objections and negotiations effectively to maximize sales conversions and achieve business success.