Nov 2017 – Feb 2020 · 2 yrs 3 mos · Bengaluru Area, India

• Providing the market’s most trusted healthcare consumer engagement and marketing services. Through this platform, we are influencing consumer behavior to increase the number of network participants, and drive financial value, health, and satisfaction among those network participants.​
• Group Lead for Communicator, a $200M B2B2C product, owning roadmap, strategy, PM hiring, GTM, vendor management, and delivery with a $4M R&D budget and 30+ engineers across Austin, Bangalore, Belfast & Boston.
• Owned product serving 80M+ patient interactions annually across 160K+ providers and managed consumer engagement workflows used by hundreds of thousands of patients daily
• Built Athenahealth’s first co-located BLR zone (30+ Product/Tech/UX/Data) and delivered all quarterly outcomes during the transition. Migrated 50%+ of legacy on-prem systems to scalable microservices and designed path to full modernization, delivering ~$3M annual infra/licensing savings.
• Established a strong stakeholder management model across Ops, Support, VOC, Marketing, FP&A, Legal & Compliance to increase transparency, trust, and cross-functional alignment.
• Introduced OKR-driven execution across the Communicator organization.
• Led evaluation, onboarding, and integration of HIPAA-compliant vendors, closing $2M+/year contracts.
• As Group Lead for PaaS foundational services, drove internal developer adoption via evangelism, onboarding, immersion days, and success stories.
• Championed data-driven decision making with analytics, data science models, and periodic reporting.
• Key member of BLR site leadership; hired 15+ PMs and standardized PM processes across zones.

Jun 2015 – Nov 2017 · 2 yrs 5 mos · Bengaluru Area, India

• Knowlarity is the largest provider of cloud based communications solutions to businesses in Southeast Asia and Middle Eastern markets. Knowlarity is headquartered in Singapore and was founded in 2009. Knowlarity pioneered a unique cloud communication technology for Asian and Middle eastern markets in 2009 and today has more than 15,000 paying businesses customers in these markets. It helps the business grow their revenue faster with its proprietary customer communication technology platform SuperReceptionist.
• Define product strategy, roadmap, execution and partnership strategy
• Part of Core team working towards securing Series C round funding from Delta Partners & Sequoia Capital.
• Repositioned SuperReceptionist from SMB to Enterprise focused product and help grow the topline
• Imploded a suite of products into a single product optimizing internal operations & bringing sharp focus on Single product
• Built billing engine to give flexible or templated pricing & invoicing forever demanding enterprise customers
• Streamline Ops & Sales customer engagement process to improve retention metrics.
• Setup Product marketing function for focused product driven and customer-centric communication
• Launched (some successful some not so much) innovative products & features: Cloud Call Centre, WebRTC, Out of the box Integrations, SuperReceptionist apps for Zendesk/Salesforce/Zoho/Freshdesk, Keyword spotting, Developer portal & more…
• Setup agile practice in place with 2 week sprints, daily stand-ups and weekly releases through which brought a lot of predictability to the roadmap, which was later handed over to PMO
• Established visibility of SaaS Metrics PAN Organization to bring transparency & accountability between departments
• Identifying and evaluating potential alliances & acquisitions

Apr 2013 – May 2015 · 2 yrs 1 mo · Bangalore

• Emerging Technology Innovation: Served as a Product Innovation lead in Cisco’s CTO office, exploring cutting-edge technologies in the areas of Internet of Things (IoT), network analytics, and next-generation video entertainment. Drove initiatives to bridge traditional networking with cloud-powered solutions – for example, projects that brought television and video services “to the Internet age” through temporal metadata and multi-device streaming experiences.
• Rapid Prototyping & Evangelism: Ideated and prototyped new product concepts in domains like smart home IoT platforms and advanced content delivery networks. Developed proof-of-concept demos and showcased these innovations at internal forums and industry events, directly contributing to Cisco’s product roadmap decisions. One such effort led to integrating multi-room DVR and picture-in-picture capabilities into Cisco’s video solutions, enhancing their competitive edge.
• Global Collaboration: Worked closely with cross-geography teams (including R&D units in the US, UK, France, and Israel) to incubate these technologies. Collaborated with sales and marketing leadership to ensure that the most promising innovations were positioned effectively to customers and could be transitioned from lab ideas to market-ready solutions . This role required balancing a visionary mindset with practical stakeholder alignment to drive adoption of new ideas within a large organization.

Aug 2008 – Apr 2013 · 4 yrs 8 mos · Bangalore

• Held various roles in this stint: Architect for Application suite built using Adobe Flash Technology combined with Native OpenGLES capabilities to provide a “WoW” Snowflake TM Experience built on Media Highway Middleware. Worked with architects from UK, France & Israel to bring state of the art capabilities like Multiple tuners, PiP, Fast channel change, multi room TV, DLNA/Home networking & UPnP to Media Highway Middleware. Lead Architect of EPG Engine, an Application framework for building Java, HTML & Flash applications for sub $50 STBs targeted towards emerging markets. It provided services like App lifecycle management, AV Player, CA(security), Recorder, Planner, VOD catalog & UI Resources

Jan 2003 – Aug 2008 · 5 yrs 7 mos

• Multimedia Systems Development: Developed core middleware and applications for LG’s portable media players and mobile phone platforms. Key contributions included porting and optimizing Digital Rights Management (DRM) solutions and building multimedia playback applications for 3G mobile devices. These projects enabled LG’s early smartphones and media devices to deliver secure music and video services, differentiating their feature set in emerging markets.
• Cross-Border Project Coordination: Acted as a liaison between the India R&D center and LG’s headquarters teams in South Korea and project teams in Europe. Streamlined development and release processes across continents – for instance, coordinating the integration of software modules for a European 3G rollout. Successfully helped roll out several mobile and set-top box software releases, navigating challenges of time-zone differences and multi-cultural teams. This experience honed an ability to manage complex project dependencies and deliver quality results in a global team setting.

Jan 2002 – Jan 2003 · 1 yr · Greater Bengaluru Area

• Embedded Systems Projects: Began my career working on advanced computing and embedded systems projects. At DACS, I contributed to the development of toolsets for digital signal processing and speech recognition applications. This role built a strong foundation in software engineering principles and low-level programming – skills that would later complement my work in product development by providing a deep understanding of technology fundamentals.
• Key Achievement: Developed a component of a speech recognition system as part of a small R&D team, which was used in an early voice-controlled application. This early experience instilled in me a passion for innovative tech solutions and the importance of user-centric design, even at the algorithm level.