Feb 2021 – Sep 2021 · 7 mos · Gurugram, Haryana, India

• Being in the Communications team, developing and handling microservices which are responsible for thousands of Calls, Chat, Emails SMS, and MMS
• My work includes:
• Development of workflows for communications campaigns
• Scaling communications to thousands of customers
• Call and Chat routing capabilities
• Communication history maintenance and search scaling

Oct 2020 – Feb 2021 · 4 mos · Gurugram, Haryana, India

• Being in the Product RnD team, currently worked on the scaling of the product and microservices architecture design.. My previous work includes
• Data Encryption implementation
• Workflow Engine

Jun 2019 – Oct 2020 · 1 yr 4 mos · Gurugram, Haryana, India

• Worked on search scaling of the ticketing product Fusion CX, Delivered multiple webinars about the scaling of the product. My work as an SE 1 includes
• Elasticsearch Stack integration with product
• PostgreSQL query optimizations with Indexing
• Command Query Responsibility Segregation (CQRS) implementation
• OTP Auth implementation
• Chat Bot integrations with Ameyo Chat Stack

Jul 2018 – Jun 2019 · 11 mos · Gurugram, Haryana, India

• During the internship, my responsibilities were to develop features for ticketing product of the company and Integration of Ameyo with other CRMs like Microsoft Dynamics, ZOHO, Salesforce. My work during internship includes
• Data collection and feedback system implementation for proactive monitoring
• Load generator development for Load testing and Product performance evaluation
• Product integration with Microsoft Dynamics
• Customer support for scaling and load issues