Nov 2022 – May 2023 · 6 mos

• Partnered with the CEO to build the design organization's operations, values, and influence
• PROFESSIONALIZED DESIGN OPERATIONS by installing quantitative capacity models, automated intake systems, and DACI frameworks to align executive roadmaps with operational reality.
• ADVOCATED FOR PRODUCT QUALITY by introducing user journey mapping and scoping frameworks to move from high-volume feature-pushing toward high-retention product development.

Oct 2021 – Oct 2022 · 1 yr

• Oversaw all business operations. Led a team of 200 volunteers to build apps and websites for non-profits around the world.
• OPERATIONALIZED PRODUCT TEAMS for a nonprofit agency as the leader of day-to-day operations. Oversaw 200+ design, engineering, and PM volunteers across dozens of global client projects
• SCALED ORGANIZATIONAL EFFICIENCY, delivering a 10x improvement to staffing and project fulfillment by building systems to manage a 200-volunteer workforce with a 2-person staff.
• ENABLED STRATEGIC FUNDRAISING by helping the founder translate grant requirements into successful proposals, securing $300,000 in awards to fund the mission.

Apr 2018 – Sep 2021 · 3 yrs 5 mos · San Francisco, CA

• Architected core product surfaces, identifying and pitching the strategic opportunities that redefined the platform’s most critical surfaces under direct review of the CEO and CDO.
• DEPLOYED AS STRATEGIC FIXER by leadership to drive architectural and visual clarity for complex projects, launching successful overhauls of Search, Messaging, Host Calendar, and Global Navigation.
• DROVE IPO READINESS by leading a high-stakes Booking redesign. Aligned 6 teams to consolidate a legacy 4-page flow into a single-tap checkout experience that significantly improved conversion.
• REDEFINED QUALITY STANDARDS as one of four designers who rebuilt the entire mobile website. Increased conversion by 12% and established a design quality standard adopted across all platforms.
• MAINTAINED PROJECT VELOCITY despite fluctuating resources by recruiting and coordinating up to 9 designers across different teams to execute high-priority visions.
• ADVANCED STRATEGIC PRODUCT SHIFTS by proactively proposing bottom-up opportunities to the CDO and CEO, ensuring world-class craft across Airbnb’s most business-critical surfaces.

Jun 2015 – Mar 2018 · 2 yrs 9 mos · San Francisco, CA

• Reported to the CPO. Built the v1 of foundational systems like Live Order Tracking, Food Photography, DashPass, and Remote Driver Training.
• DIRECTED PRODUCT STRATEGY as a first-15 technical employee. Reported to a co-founder. Designed and shipped v1 products with autonomy to find and solve unaddressed business problems.
• DROVE CONVERSION by building the end-to-end production process and 80-person ops team to create 50,000+ food photos, driving a double-digit traffic lift for partner merchants.
• REMOVED GROWTH BOTTLENECKS by replacing on-site driver onboarding with remote driver training, significantly increasing growth velocity and supply-side competitiveness.
• STABILIZED REAL-TIME SUPPLY AND DEMAND by designing internal market monitoring tools, and aligning incentives with Instant Pay transfers to encourage drivers to meet urgent market needs.
• PROTECTED UNIT ECONOMICS & PROFIT MARGINS by pitching and designing the v1 of Live Order Tracking, prevented high cost support tickets by giving customers real-time visibility into their delivery.

Apr 2014 – Jun 2015 · 1 yr 2 mos · San Francisco, CA

• Designed data interaction patterns, core flows, and dashboard-builder tools for the Salesforce Analytics Cloud's global launch at Dreamforce

Feb 2013 – Apr 2014 · 1 yr 2 mos · San Francisco, CA

• Wrote the go-to-market strategy that positioned Koality to win customers like Airbnb, Dropbox, and Crunchbase. Designed brand, marketing, and user interface materials that helped raise a $1.8M seed round led by FoundersFund. Managed the product and design roadmaps. Wrote the company’s launch for TechCrunch Disrupt.

Apr 2012 – Feb 2013 · 10 mos · Palo Alto, CA

• Designed web products for government deployments. Created branding materials for company events, including Palantir’s annual government conference which was attended by 1,500 leaders in the intelligence and military communities.

Feb 2007 – Jun 2011 · 4 yrs 4 mos

• Led design for multiple on-campus organizations, including the Associated Students Publicity Center, Planet Magazine, and Jeopardy Magazine. Designed the university's first comprehensive sustainability report.

May 2005 – Feb 2013 · 7 yrs 9 mos · San Francisco, CA

• I started my own freelance practice at 17, which I used to pay for my college degree and graduate debt-free. I completed hundreds of web design, branding, and marketing projects for over 100 clients, including Microsoft, ASUS, LiveNation, and Docker. Developed new business, negotiated project contracts, and managed subcontractors.