Dec 2024 – Aug 2025 · 8 mos · Gurugram, Haryana

Oct 2022 – Nov 2024 · 2 yrs 1 mo · Gurugram, Haryana, India · Hybrid

• P&L ownership for the Attractions & CheckOut platforms for Agoda B2B2C business with enterprise partners
• Formulated product vision & scope, defined & owned product roadmap for prioritizing requirements, finalized performance KPIs
• Effectively planned MVP releases to launch new feature enhancements by collaborating cross-functionally with various internal teams like tech, design, pricing, commercial, content, operations & legal
• Transformed product vision into requirements via BRDs and Feature Specifications (FS) document, & formulated MVPs by managing trade-offs among user experience, performance, features, and time-to-market

Jul 2020 – Sep 2022 · 2 yrs 2 mos · Mumbai, Maharashtra, India · On-site

• Led a team of 7 PMs across 3 squads, Credit Card & Martech on the retail mobile App & WhatsApp Banking platform, to define and implement the roadmap by collaborating with various internal stakeholders & external partners
• Participated in UX & solution design, managed product backlog with tech and design teams, & planned launches via MVP to increase cross-sell and self-service
• Scaled & Revamped WhatsApp Banking platform by adding 10+ non-financial transactions to derive cost savings
• Conceptualized & launched multiple personalized marketing properties to increase the revenue contribution from mobile app
• Launched multiple 0 to 1 industry first products like Personal Finance Management tool, Other Bank Credit Card, Scratch card reward system & personalized credit card offers section to boost non-financial/financial transactions on the mobile app
• Actively involved in hiring by conducting telephonic and face-to-face interviews

May 2017 – Jul 2020 · 3 yrs 2 mos · Bengaluru Area, India

• Increasing the breadth of digital engagement among digital active customers to drive digital stickiness and increase engagement with Citi’s products, thereby driving higher revenues as well as cost saves
• Driving higher migration of customer interactions from high cost channels to digital channels, and reducing leakage from digital channels
• Understanding the impact of digital engagement on customer value, and identifying opportunities to drive higher value
• Improving the effectiveness of Citi’s website and App as a channel for both marketing campaigns and servicing communication
• Actively involved in hiring by conducting telephonic and face-to-face interviews

Sep 2016 – Apr 2017 · 7 mos · Bengaluru Area, India

• Guiding and managing a team of 4 Analysts & 1 Senior Analyst and reviewing the regular deliverables / adhocs for American Express & a Canadian Bank
• Design, create and automate weekly, monthly and quarterly dashboards and as well as tracking meaningful KPI’s at all levels, including executive summaries and detailed performance reports
• Analyze web traffic and site behavior using Site Catalyst / Google Analytics for customer and business insights to support business decisions and deliver on improved customer site experience or business growth
• Actively involved in hiring by conducting telephonic and face-to-face interviews

Aug 2013 – Aug 2016 · 3 yrs · Bengaluru Area, India · On-site

• Part of the core team for formulating & executing initiatives for auto/self servicing on digital platforms & call volume reduction
• Assessed the customers’ pain points with current digital service offerings and digital service needs by analyzing behavior, onsite searches, funnel fallouts & feedbacks on digital platforms
• Leverage cross-channel analytics insights to improve online customer experience
• Measure & analyze the impact of site-redesign on website experience and conversions

Jan 2013 – Mar 2013 · 2 mos · Bengaluru Area, India

• Identifying opportunities and ensuring the successful achievement of the overall business objectives relating to sales and delivery
• Providing training on SAS-EG (Base SAS) and Excel

Nov 2011 – May 2012 · 6 mos · Buc, France

• Display Rationalization project to simplify Product Offerings & Supply Chain
• Ensuring the smooth execution of seven on-going supplier transfer projects
• Responsible for securing the supply for obsolete Electronic Boards components
• Development & maintenance of excel dashboards to monitor risky suppliers

Apr 2011 – May 2011 · 1 mo · Paris Area, France

• Benchmarking, value chain Analysis, primary market research for automobile industry to develop a strategy to increase the after-
• market sales for the Wabco products
• Mapping of the different segment profiles for the automobile industry and developed a methodology to determine the influencers for
• these segments though primary research & interviews
• Build a strategic plan for new online/off-line communication strategy for these influencers

Aug 2007 – May 2010 · 2 yrs 9 mos · Bangalore

• Analysis, Design & Development of windows applications for Nuclear Medicine Systems in .NET IDE using C#.NET 2.0
• Feasibility Analysis & prototype design for modules to assist the USA Marketing team in preparing product roadmap
• Single Point of Contact with USA team for the design & development of Image Save, Report, Film features
• Filed a patent “Region of Interest Definition in Cardiac Imaging” to replace 3rd
• party algorithms leading to huge cost savings
• Awarded in-house “Spot Award” for single handedly developing “Annotation Template Editor” UI

Jan 2007 – Jul 2007 · 6 mos · Bangalore

• Development of Perl Scripts to automate the virtual machine migration test cases