Patrick Venzke

Operations Associate

Midvale, Utah, United States10 yrs 4 mos experience

Highly StableAI Enabled

Key Highlights

Expert in transforming legal workflows with AI.
Proven track record in vendor management and process improvement.
Strong focus on customer experience and data-driven decision making.

Stackforce AI infers this person is a Legal Tech and Telecommunications expert with a strong focus on AI-driven solutions.

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Skills

Core Skills

Legal TechnologyArtificial Intelligence (ai)Process ImprovementCustomer ExperienceVendor ManagementProject ManagementAccount Management

Other Skills

Agentic AI OrchestrationSoftware ImplementationTeamworkFunctional TestingBeta TestingCulinaryProblem SolvingData AnalysisTableauRelationship BuildingAgile & Waterfall MethodologiesKPI ReportingThird Party Vendor ManagementCross-functional Team LeadershipSpend Management

About

I operate at the forefront of the Legal AI revolution, transforming how law firms leverage technology to achieve elite performance. At Filevine, I specialize in the deployment of Agentic AI systems—moving beyond simple automation to architecting intelligent environments where AI plans, acts, and learns alongside legal teams. Certified as a CSPO, CSM, and Lean Six Sigma Green Belt (University System of Maryland), I bring a rigorous, process-first methodology to the chaos of digital transformation. I don't just implement tools; I engineer high-velocity workflows that bridge the gap between legacy legal practices and the future of autonomous legal operations. I thrive on solving complex challenges through data-driven decision-making and a relentless focus on customer experience excellence.

Experience

Filevine

Product Implementation Consultant

Dec 2025 – Present · 3 mos · Salt Lake City, UT · On-site

I don't just implement software; I re-engineer the way law firms practice.
As an Implementation Consultant at Filevine, I partner with legal teams to transition them from legacy systems to a modern, AI-driven ecosystem. My goal is to eliminate the "busy work" that keeps lawyers from practicing law. By architecting custom Taskflows, Docgens, and automated deadline chains, I help firms realize the full potential of their digital transformation.

Legal TechnologyArtificial Intelligence (AI)Agentic AI OrchestrationSoftware Implementation

Traeger, inc.

Product and Recipe Testing Consultant

Dec 2020 – Nov 2025 · 4 yrs 11 mos · Salt Lake City Metropolitan Area · Remote

Evaluated and refined culinary procedures to ensure optimal performance aligns with updated equipment specifications.
Completed over 200 hours of testing on new products, making recommendations on software and hardware improvements prior to launch.

Process ImprovementTeamworkCustomer ExperienceFunctional TestingBeta TestingCulinary+2

Vistaprint

3 roles

Strategic Initiatives & Vendor Operations Project Manager

Promoted

Nov 2017 – Mar 2020 · 2 yrs 4 mos

Managed 20+ vendor partners, driving improvements in product efficiency, service quality, and on-time delivery.
Created executive-level Tableau dashboards providing actionable insights across production, service, and delivery metrics.
Improved vendor billing and shipping accuracy by 15%, saving $750K annually.
Led cross-functional initiatives to optimize vendor performance, streamline processes, and enhance KPI tracking.

Process ImprovementTableauRelationship BuildingTeamworkVendor ManagementCustomer Experience+9

Product Strategy & Design Program Manager

Sep 2016 – Nov 2017 · 1 yr 2 mos

Directed 100+ BPO vendor design artists, ensuring timely, high-quality fulfillment of customer design requests.
Increased conversion rates by 13% in four months, contributing $250K in incremental revenue.
Proposed and tested new service offerings using product development methodology: Logo Maker Pro, New Business Onboarding Kit, and Design Consultation / Real-Time Co-Design—all launched within 18 months.

Process ImprovementRelationship BuildingTeamworkVendor ManagementCustomer ExperienceAgile & Waterfall Methodologies+8

Agile Project Manager, CARE Service Strategy

Feb 2016 – Sep 2016 · 7 mos

Served as product owner for back-office systems, optimizing workflows to reduce agent effort and improve productivity.
Aligned internal teams on care service strategies, improving cross-functional collaboration and customer outcomes.

Collaborative Problem SolvingProcess ImprovementRelationship BuildingTeamworkCustomer ExperienceCall Centers+6

Schenck-mandrell group

Client Success and Relationship Manager

Jan 2015 – Jan 2015 · 0 mo · Lancaster, Pennsylvania Area · Hybrid

Leveraged Voice of the Customer (VOC) insights, measuring NPS, CES, and CSAT to identify opportunities for growth and revenue improvement.
Designed and implemented KPI measurements for NPS, CES, and CSAT, establishing benchmark improvement targets at 90, 180, and 360 days.

Relationship BuildingTeamworkCustomer ExperienceData Analysis

Lusk & associates sotheby's international realty

REALTOR

Jan 2014 – Jan 2015 · 1 yr · Lancaster, Pennsylvania Area · Hybrid

Relationship BuildingCustomer Experience

Sprint

Corporate and Government Account Manager

Jan 2010 – Jan 2013 · 3 yrs · Englewood, Colorado

Managed 100+ business and local government wireless accounts representing $3.9M in annual revenue.
Developed lasting relationships with key account holders, ensuring proactive support and positive client experiences.
Recommended additional products and services, driving account penetration and incremental revenue growth.

TelecommunicationsRelationship BuildingTeamworkAccount ManagementCustomer ExperienceCall Centers+4

Directv

Manager, Customer Experience and Sales Support

Jan 2008 – Jan 2010 · 2 yrs · Englewood, Colorado · On-site

Managed BPO and in-house sales/retention teams, executing marketing initiatives to drive revenue and customer satisfaction.
Designed CSR incentive program strategy and KPIs, reducing churn by 50% and achieving a 22% retention rate for premium subscriptions within six months, maintaining performance for seven additional months.
Implemented process improvements to enhance team efficiency, cross-functional collaboration, and customer experience outcomes.

Process ImprovementRelationship BuildingTeamworkVendor ManagementCustomer ExperienceCall Centers+6