Oct 2024 – Apr 2025 · 6 mos · Tukwila, Washington, United States · Hybrid

• Oversaw strategic, financial, and operational leadership across 10 U.S. data centers in four regions.
• Led multi-site operational programs across 10 U.S. data centers, driving strategic, financial, and operational alignment with corporate objectives while aligning operational efficiencies with sustainability and uptime goals.
• Reclaimed outsourced workflows and insourced property management, cutting vendor-related transport and resource waste while delivering $325K+ annual savings.
• Standardized site operations to improve energy efficiency, optimize resource use, and reduce material waste across multiple facilities.
• Led a 36-person team across Operations, NOC, and Smart Hands, integrating sustainability considerations into project delivery and infrastructure upgrades.

Jun 2021 – Mar 2023 · 1 yr 9 mos · Redmond, Washington, United States · Hybrid

• Managed global revenue operations, compliance, and vendor oversight for $226M+ in Xbox partner royalties.
• Coordinated cross-functional initiatives with engineering, manufacturing, and compliance teams, improving hardware lifecycle management and reducing redundant production cycles.
• Negotiated vendor contracts within a $5.3M budget, achieving $2.2M in cost savings while reducing supply chain inefficiencies.
• Expanded portfolio scope to include new lifecycle and revenue-generating programs, aligning with Xbox’s long-term hardware and sustainability goals.
• Coordinated licensing, manufacturing, and anti-piracy initiatives as integrated project streams across multiple stakeholders.
• Partnered with multiple Xbox stakeholder to ensure compliance, efficient manufacturing, and reduced operational waste.
• Streamlined documentation and audit workflows, cutting program compliance costs by $1.3M and reducing paper and redundant process waste.

Mar 2020 – Nov 2020 · 8 mos · Portland, Oregon Area

• Directed logistics, safety, and team performance for 150+ warehouse associates.
• Designed and executed a safety improvement project that eliminated workplace injuries and reduced product damage waste during tenure.
• Delivered a productivity improvement program that boosted shift performance by 10%+ through structured goal setting and performance coaching.
• Supported the launch of a new sortation center, overseeing project milestones for full operational readiness while ensuring efficient material flow and reduced start-up waste in operations.

Jun 2016 – Feb 2020 · 3 yrs 8 mos · Tampa/St. Petersburg, Florida Area

• Evaluated financial interests of over 19,000 new employees in North American branch of Big Four organization.
• Directed multi-phase audit projects involving 3,000+ firm partners, ensuring adherence to U.S. independence regulations and eliminating redundant review processes.
• Managed geographically distributed project teams, standardizing procedures to streamline compliance reviews and reduce resource waste in compliance workflows.
• Led multiple project initiatives related to company acquisitions, integrating compliance requirements and mitigating risk.
• Partnered with HR to implement regulatory adherence programs, ensuring long-term process efficiency.

Oct 2013 – Feb 2014 · 4 mos · Tampa/St. Petersburg, Florida Area

• Handled case scheduling, documentation, and correspondence for Florida’s 5th largest trial court.
• Organized hearings and managed records for 1,300+ active monthly cases.
• Coordinated with judges, attorneys, and external departments to ensure smooth case flow.

Jan 2013 – Sep 2013 · 8 mos · Tampa/St. Petersburg, Florida Area

• Provided private-sector homeland security and threat mitigation services for high-risk utility infrastructure.
• Supported protection strategies for key segments of the Tampa Bay power grid.
• Partnered with homeland security programs to ensure compliance and emergency readiness.
• Monitored, assessed, and responded to potential threats, including terrorism and organized violence.

May 2012 – Sep 2012 · 4 mos · St. Petersburg, FL

• Managed day-to-day operations and vendor coordination for a startup in the consumer product space.
• Oversaw office workflows including inventory management, order fulfillment, invoicing, and receivables.
• Maintained accurate records and financial documentation; supported all accounting functions.
• Led company rebranding efforts, including website design, logo, and packaging updates.
• Coordinated logistics and planning for industry conference participation.

Feb 2010 – Feb 2012 · 2 yrs · MacDill AFB, FL

• Coordinated and approved high-volume personnel and VIP travel into active military operations zones.
• Directed the travel operations program supporting personnel and VIP movements into active military operations zones.
• Managed over 10,000 annual travel requests, ensuring security, compliance, and mission readiness.
• Coordinated logistics for Distinguished Visitor (DV) and VIP delegations, aligning multiple agencies and command elements.
• Provided program briefings to senior leadership, including the Chief of Staff, on high-visibility travel operations.
• Developed guidance and standardized processes for planners executing strategic deployments.

Jul 2008 – Feb 2012 · 3 yrs 7 mos · Florida, United States

• Multiple Locations | Apr 2005 – Jul 2010
• Maintained and operated satellite and IT communications systems supporting domestic and overseas operations.
• Managed communications infrastructure projects supporting 600+ users in high-availability environments.
• Led deployment, testing, and sustainment of satellite and IT networks for combat and domestic operations.
• Authored SOPs and implemented process improvements to streamline systems administration.
• Led deployment of high-availability communications and IT infrastructure with optimized resource allocation for 3,000+ personnel.

Feb 2005 – Mar 2007 · 2 yrs 1 mo · Temple Terrace, FL

• Provided administrative and academic support across a 2,500-student higher education campus.
• Maintained room schedules and attendance records; supported faculty and student needs.
• Coordinated campus events and technical resources for instructional use.
• Created internal communications, reports, and slide decks for leadership and operations teams.
• Administered CLEP and TOEFL exams and supported student advising functions.

Aug 2003 – Aug 2004 · 1 yr · Santo Domingo, Dominican Republic

• Delivered early childhood instruction and ESL education in a bilingual learning environment.
• Taught core subjects to a classroom of 25 first-grade students using U.S.-based curriculum.
• Provided English instruction to non-native speakers and ESL learners.
• Supported special education students through individualized tutoring and enrichment.
• Sponsored and mentored students in the school’s Art Club.

Sep 2000 – Aug 2002 · 1 yr 11 mos

• Planned and executed unit training, personnel readiness, and operational mobility programs.
• Directed unit training and readiness programs for two 200-person units, ensuring operational mobility and deployment readiness.
• Led weekly operational briefings and program updates for command leadership.
• Designed mobile office operations model to enhance deployment flexibility across multiple locations.
• Coordinated personnel readiness tracking and integrated it into long-term operational planning.

Aug 1998 – May 2008 · 9 yrs 9 mos

• Directed inventory, supply chain, and warehouse operations in both stateside and combat environments.
• Managed $225M+ in assets with 96% accuracy under combat conditions, implementing resource management processes to reduce waste and loss.
• Directed supply chain operations supporting multiple forward operating bases with zero loss.
• Established new warehouse operations during Operation Enduring Freedom, overseeing staffing, workflow, and inventory control.
• Delivered $1.8M in annual savings through process discipline and proactive resource management.