Sep 2016 – Oct 2025 · 9 yrs 1 mo

• Working on GenAI model adaptation and RAI for M365 Copilot and Copilot Tuning for Enterprise content. Shipping core NLP and DL components to achieve deep understanding and recommenders to reduce communications overload (email, chat) supporting hundreds of millions of M365 users.

Sep 2013 – Sep 2016 · 3 yrs

• Worked on email understanding models and infrastructure for a range of Microsoft products including Windows, Cortana and Office 365. Worked on ranking models and infrastructure for Cortana.

Mar 2010 – Sep 2013 · 3 yrs 6 mos

• I designed, developed and shippped live site web services and offline experimentation systems to improve the relevance of search results in Bing for individual users. I managed a team working on metrics, algorithms and systems to support search result personalization.
• I led a team working on email understanding to support Cortana scenarios around Travel and E-Commerce. I collaborated with the Microsoft Exchange team to ship services and models.

Jun 2008 – Feb 2010 · 1 yr 8 mos

• I designed and developed web services to support dynamic assessment and tracking of student knowledge and skills.

Sep 2003 – Jun 2008 · 4 yrs 9 mos

• I developed new algorithms using multi-document summarization and machine learning to support adaptive learning environments, including personalized learning resource recommendations. I designed and developed NLP-based web services for educational technologies to support personalized interactions in large information spaces. I taught graduate level courses in User Interface Design following contextual design principles.

Jan 2002 – Jan 2003 · 1 yr

• I designed and implemented a next-generation web-enabled remote industrial equipment monitoring wireless product.

Jan 1999 – Jan 2002 · 3 yrs

• I designed, developed and shipped a digital rights management, content syndication, and secure content reader technology platform. I collaborated with founders to raise $12.5M in angel and VC funding, including Draper Atlantic and Noro-Moseley.

Jan 1996 – Jan 1999 · 3 yrs

• I designed, developed, and shipped a client platform for the development of telecommunications network management software based on TMN standards.

Jan 1993 – Jan 1996 · 3 yrs

• I designed and developed dynamic data visualization software toolkit components.

Jan 1988 – Jan 1990 · 2 yrs

• I developed mailing and reporting software components to support the business requirements of the Auburn University Alumni Association.