Apr 2018 – Present · 7 yrs 11 mos · Gurgaon, India

Sep 2016 – Mar 2018 · 1 yr 6 mos · Gurgaon, India

Sep 2016 – Mar 2018 · 1 yr 6 mos · Gurgaon, India

Apr 2013 – Sep 2016 · 3 yrs 5 mos · Gurgaon, India

Apr 2006 – Apr 2007 · 1 yr

Jan 2004 – May 2011 · 7 yrs 4 mos

• In charge of providing support services across 5 continents to global Underwriting organization at XL insurance consisting of product managers , CAT practice leaders ,underwriters and deal administrators
• Manage a team of highly skilled professionals at different levels to provide support services to underwriting community
• Handle a team of risk modelers who provide “catastrophe modeling” services including CAT exposure accumulation and portfolio analysis services to different entities of XL capital
• Effectively communicate with onshore stakeholders to analyze and understand their needs
• Identify new opportunities to extend the service portfolio available
• Adapt / and implement global policies, systems and their application with local perspective
• Decide on local deliverables in-line with global strategic objectives
• Assist the company to comply with applicable legislation/ regulatory bodies in all the territories it operates
• Develop and implement effective performance measurement parameters ensuring transparency in performance evaluation and overall development for team members
• Manage and motivate the team to ensure overall service delivery targets are met
• Sensitize the team to support underwriters and loss prevention consultants keeping in mind the local needs and laws
• Achievements
• Have created one of the largest talent pool of Risk Modelers in India in a captive setup
• Developed talent pool in India team through internal capability building process
• Quantified “catastrophe analysis” metrices as an objective performance management tool
• Have successfully trained the entire team to work with a diverse group of internal customers spread across 13 countries
• Have been able to groom team members into managers – have ensured that people join at the entry level and senior cadre gets populated through internal growth

Mar 2003 – Jun 2004 · 1 yr 3 mos

• As a functional head and process leader for the off-shore handling of motor claims, the following formed part of my job profile
• Migrate and establish the claims process involving tasks related to management; settlement and post settlement of home and motor insurance claims
• Train and mentor the claims team in India ensuring a smooth transition of the process
• Ensuring smooth process operations by ironing out resource glitches
• Work with the off-shore client to finalize SLAs
• Enable cross training and provide backup planning
• Establish BPO best practices in company.

Jan 2001 – Jan 2003 · 2 yrs